Fonolo

JANUARY 14, 2020

Top Pick: Creating a winning customer-centric marketing strategy. Bliss is a fitting last name for the Founder and CEO of CustomerBliss, which focuses on improving the lives of customers in any industry. Customer Think. It’s a global online community of business leaders with a customer-centric approach. .

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Customer Service Chief Customer Officer Contact Center Call Center 136

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering.

Customer Service 49

Customer Service Customer Experience Multichannel Customer Care 49

Toister Performance Solutions

SEPTEMBER 28, 2017

For example, ICMI hosted it's Contact Center Demo and Conference in Las Vegas this week. Vee Rose used the conference hashtag to tweet a request for customer service leadership book and podcast recommendations. Get the latest posts plus 10 Customer Service Activities to Supercharge Your Team. Never Miss a Post!

Customer Service 49

Customer Service Contact Center Customer centricity Customer Care 49

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. “We We know when our customers succeed, we succeed.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

CSM Magazine

JULY 27, 2015

These three C-Level telco speakers are: Nashad Emir, Chief Customer Experience Officer, Celcom, Malaysia. Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines. Brenda Lynn Dichoso, Chief Customer Care Officer, Smartfren Telecom, Indonesia. Operator Case Study – Building A Customer First Culture.

Customer centricity 40

Customer centricity Customer Care Best practices Engineering 40

CSM Magazine

MAY 16, 2024

That’s why we invite winners from the awards to tell their stories at the UK National Contact Centre Conference; to share what they are doing that is innovative and successful, and frankly, allows others to learn. That means living customer-centricity from the C-suite down.

Customer Service 52

Customer Service Banking Consulting Consulting 52

CSM Magazine

OCTOBER 18, 2022

As a growing Software as a Service (SaaS) organisation, Calabrio has a collective focus on customer satisfaction and retention, and Orstad’s team will primarily own frontline engagement as the need to continuously support customers as a trusted ally has never been more vital. “We We know when our customers succeed, we succeed.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

Kayako

MAY 12, 2016

While busy running the Kayako support team and writing for the Kayako blog, Sarah shares her experiences of working remotely, the lessons she’s learned from building and running support teams, and is an active note-taker at conferences she attends. We Support works at the intersection of customer service and social customer care.

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Customer Support Best practices Technical Support Call Center 51

CSM Magazine

AUGUST 22, 2019

“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The board includes: EVP, Global Customer Care, Mastercard. SVP, Customer Success Group, McAfee.

Customer Service 40

Customer Service Airlines Chief Customer Officer Customer Care 40

ClearAction

MAY 18, 2017

Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.), and continuing VoC education (certifications, conferences, etc.).

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Feedback Surveys Benchmark Analytics 54

COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars.

Finance 40

Finance Benchmark Contact Center Customer Care 40

COPC

NOVEMBER 13, 2019

Shouqi Group, with its 68 years of experience in car services and the well-known “State Guest Service Team,” has been offering services to major foreign affairs and political conferences including the NPC (National People’s Congress) and CPPCC (Chinese Political Consultative Conference) in China.

Customer centricity 8

Customer centricity Consulting Consulting Transportation 8

Integrity Solutions

MARCH 3, 2020

For several years we’ve been participating in Customer Contact Week (CCW), the world’s largest customer contact event series.

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Contact Center Coaching Scripts Management 59

Kayako

NOVEMBER 21, 2018

For instance, Chick-Fil-A’s customer service is so noteworthy it spawned countless memes and is one of the keys to them generating more revenue per restaurant than any other fast food chain in the U.S. The brands mentioned above aren’t just shaping the customer service experience for their customers.

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Banking Marketing Customer Service Customer centricity 48

Amity

OCTOBER 31, 2016

It starts with the engineering team: we want to build a product that doesn’t need us to tell the customer how to use it to be successful. So we work with our engineering team to ensure we're developing customer-centric features and that customer feedback is being regularly incorporated into our platform.

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Coaching Upselling Engineering Marketing 0

NobelBiz

APRIL 21, 2022

Then the industry moved from a Call Center method of manually labeling phone numbers, where it was impossible to check who the caller was, to different Call Center Software that allows thousands of different features as technology advanced towards a customer-centric era. What are the benefits of CTI integration for contact centers?

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Contact Center Interactive Voice Response CRM Call Center 52

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. Chief Customer Officers USA, Atlanta. Next Generation Customer Experience, Indian Wells. CX Talks, Dallas.

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Customer Service Chief Customer Officer Contact Center Call Center 129

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 7 Customer support over video call.

Customer Service 10

Customer Service Self service Customer centricity Chatbots 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. 7 Customer support over video call.

Customer Service 10

Customer Service Self service Customer centricity Chatbots 10

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Q 9: What is the best way to manage loyalty programs and customer feedback?

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

CX Global Media

JULY 8, 2019

Just as the customer is now in charge of their experience due to the internet and mobile devices, so do we need to use these tools to take charge of our learning about the practices, pitfalls, technologies, economic issues, and the business issues that are constantly changing. Conference Coverts to On-demand Learning. Please Share.

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Contact Center Education Coaching B2B 120

Natalie Petouhof

JUNE 9, 2016

Back to the conference, @jasonlsilva gave a wonderful talk on perception, change and our ability to redefine the meaning of a billionaire to one that helps a billion people. Some analysts think companies will be competing on customer experience in the future. When companies do this they become truly customer-centric.

Technology 45

Technology CRM Customer centricity Analytics 45

Netomi

FEBRUARY 28, 2022

Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.”

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Chief Customer Officer Customer centricity Contact Center Technical Support 64

Russel Lolacher

MARCH 25, 2019

” Lance Gruner, EVP of Global Customer Care for Mastercard – “CX can’t be a one-time thing, or a flavour of the month. The focus on customer experience has to be a fundamental part of your DNA as a company.”. Kristy Traill, VP Customer for Hootsuite – “Map the employee experience to the customer journey.

Customer centricity 48

Customer centricity Customer Care Sales Customer Experience 48

Russel Lolacher

MARCH 25, 2019

” Lance Gruner, EVP of Global Customer Care for Mastercard – “CX can’t be a one-time thing, or a flavour of the month. The focus on customer experience has to be a fundamental part of your DNA as a company.”. Kristy Traill, VP Customer for Hootsuite – “Map the employee experience to the customer journey.

Customer centricity 40

Customer centricity Customer Care Sales Customer Experience 40