CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. Stuller, Inc.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

ShepHyken

FEBRUARY 12, 2024

Jenkins (Social Media Examiner) Want to deliver extraordinary customer care that leads to client retention? Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? They asked Dan Gingiss to share some of his customer experience wisdom.

Customer Service 178

Customer Service Self service Personalization Customer retention 178

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof. Their response time was excellent.

Marketing 222

Marketing Customer Service Airlines Self service 222

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. One of the hottest topics at this year’s CCO is what a Customer Success program really means and how to get started.

Chief Customer Officer 56

Chief Customer Officer Customer centricity Best practices Customer retention 56

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. She writes about how one negative interaction can affect the customer’s overall experience. At a time when every customer counts, we must never forget how our customers see us.

Customer Service 156

Customer Service Coaching Advertising Scripts 156

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 71

Sales Customer Service outsourcing Government 71

CX Global Media

JULY 9, 2019

Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. Please Share. Additional Resources.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Sales 62

Sales Customer Service outsourcing Government 62

Natalie Petouhof

JUNE 12, 2015

Tweet Social Customer Care has become an expectation amongst consumers. Don’t waste the time, energy, money on creative, content and campaigns without taking into consideration if you are solving your customer care issues. Speakers: Jessica Woodbury, Sr. Waladeen Norwood, Global Social Media Manager for HP.

Customer Care 58

Customer Care Marketing Sales Customer Service 58

ShepHyken

DECEMBER 9, 2019

(Ameyo) In the spirit of the holiday season, I have tried to prepare a guide to help you sail through your customer support and leave a happy and memorable experience for your customers. My Comment: The holiday season is upon us, and for some companies, that means a surge (sometimes big) in sales. Act like a small business!

Airlines 136

Airlines Customer Service Customer centricity Call Center 136

ShepHyken

OCTOBER 26, 2018

One of the staff led me to a conference room that was being used for overflow luggage that day. Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership.

Consulting 127

Consulting Consulting Sales Marketing 127

BlueOcean

JANUARY 21, 2019

Blue Ocean, a world leader in customer care solutions, was named a finalist in the “Customer Service Team of the Year – Recovery Situation” category in the 13th Annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

Customer Service 81

Customer Service Customer Care Education Sales 81

Natalie Petouhof

MAY 9, 2016

Tweet What we saw at the conference was a full suite for customer experience. As point solutions turn to suites, Constellation Research predicts organizations that want to keep all the information about customers flowing in one place will most likely turn to platforms, suites and hubs for customer experience.

Banking 40

Banking Sales B2B Marketing 40

Interactions

MARCH 6, 2019

An AI-powered customer care strategy can make it easy for you to be aware of customer feedback, including managing complaints and compliments, tracking social engagement, and handling promotional offers, all through a single guest engagement platform. Guest engagement. Want to see the future of restaurant technology in action?

Upselling 89

Upselling Customer Care Sales Technology 89

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

Stafford Communications

JULY 16, 2020

Arrive and get settled in the nicest conference room. Meet some supervisors, examine the break room, admire the room of metal boxes with blinking lights, chat with a few agents, and we’re back to the conference room for a deep dive into the proposal. These are key enablers of any customer care operation.

Healthcare 92

Healthcare Contact Center Customer Care Coaching 92

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Natural dialogue is harder.

outsourcing 117

outsourcing Contact Center Personalization contact center solutions 117

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 62

Contact Center Government Customer Care outsourcing 62

Fonolo

MARCH 4, 2020

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. RBC is where my customer experience, customer delivery, and service delivery expertise were nurtured,” he remembers.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Fonolo

JANUARY 14, 2020

It’s a global online community of business leaders with a customer-centric approach. . They host a broad array of writers from across the customer care space, with a focus on improving the customer experience, increasing customer engagement, customer-first leadership and technology. Nice Reply.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. About Blue Ocean. About the Stevie Awards.

Customer Care 62

Customer Care Education Contact Center Sales 62

Hodusoft

JANUARY 17, 2020

Given that many enterprises follow a decentralized model with head office in one location, manufacturing in one or more locations, customer service in yet another location and sales office in several areas the need for a superior communication system assumes more importance. Imagine another scenario in which a customer calls.

call center software 52

call center software Call Center Interactive Voice Response Analytics 52

BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. Blue Ocean is an award-winning provider of innovative customer care solutions.

Customer Service 62

Customer Service Technical Support Customer Care Education 62

Mindtouch

APRIL 17, 2017

We compiled the list of 2017’s TOP 100 Customer Success Strategists who are well known and reputable around the world so that you can: Easily find a community of thought leaders in one place. Seek them at Pulse or a conference near you to deepen your connection. Outstanding Customer Success Strategists. And here they are!

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Creative Virtual

SEPTEMBER 6, 2018

On September 12-13, Opus Research will bring their Conversational Commerce Conference (C3) to the Four Seasons Hotel in San Francisco. The conference features case studies, industry use cases, and a series of interactive, topical panel discussions.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Fonolo

NOVEMBER 28, 2018

Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). C ircling back to the eComm conference: It had an outsized impact for such a small, short-lived event. It also includes Dan Miller, organizer of the Conversational Commerce Conference, another high quality event. (I Tobias Goebel.

APIs 67

APIs Call Center Contact Center Engineering 67

RapportBoost

OCTOBER 7, 2018

We’ve been able to change the outcome of 50 percent of conversations for some brands from ‘no-sale’ to ‘sale.’ Started in 1999, Customer Contact Week is the world’s largest customer contact event series. This sure gets our contact centers noticed by their CEOs and Boards.”. More information is available at [link]. .

Average Handle Time 63

Average Handle Time Contact Center Coaching Feedback 63

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

BlueOcean

DECEMBER 18, 2023

Customer care QA processes are moving from limited sampling to real-time, holistic analysis thanks to emerging conversation intelligence technologies that impact every corner of the contact center for the better. We love nothing more than diving into our clients’ customer care challenges to see where we can help.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. This is Blue Ocean’s second Stevie Award. The company won a Bronze Stevie in the same category in 2017.

Customer Service 54

Customer Service Banking Sales Customer Care 54

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. In the early part of that decade, I would always leave conferences with at least one ‘nugget’ of inspiration. Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering.

Customer Service 49

Customer Service Customer Experience Multichannel Customer Care 49

RapportBoost

NOVEMBER 15, 2018

At Customer Contact Week in Austin last month, we noticed how the discussions surrounding chat training and onboarding stood out far more than in previous conferences. Research tells us that 92 percent of customers have a positive experience using Live Chat compared to other forms of contact. By Tony Medrano and Scott Moberly.

Call Center 71

Call Center Telecommunications Technology Education 71

Livepro

DECEMBER 10, 2017

Digital strategies are likely to be at the core of most customer experience strategies, and rightly so. But don’t fall into the trap of thinking that customers care about channels – they don’t! As customers, we think about the outcome we are trying to achieve ­– go on that holiday, buy that house, pay that bill.

APIs 58

APIs Sales Customer Care Customer Experience 58

Integrity Solutions

JULY 26, 2019

Each year, Customer Contact Week (CCW) provides a good opportunity to get a pulse of the trends, possibilities and challenges of leading contact centers and customer experience organizations. Contact Center Challenges: Behind the Numbers. This approach ultimately creates less of a “human touch”—even though there are humans involved!

Coaching 64

Coaching Scripts Contact Center Call Center 64

Natalie Petouhof

DECEMBER 8, 2015

In addition to scheduling appointments with branch employees that have the right skills for a given topic, the combined offering can schedule remote financial specialists to meet with customers and branch employees by video conference for even greater omnichannel customer engagement. How Will Brands Measure Success?

Banking 45

Banking Enterprise Wait times Contact Center 45

Comm100

JUNE 30, 2016

The Customer Service 101 course focuses on creating a great customer service culture rather than just a good one, and focuses on exceeding customer expectations to inspire loyalty. Online Customer Service Training by Sales Training International. OCustomer Service amd Customer Care Training by Total Success.

Customer Service 73

Customer Service Banking Education Scripts 73