ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. One of the main themes of the 2-day virtual event was customer centricity. Your customers remain your greatest asset and it’s more important than ever to be close to them.

SaaS 92

SaaS Customer centricity Customer retention B2B 92

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

SaaS 85

SaaS Customer centricity Best practices Enterprise 85

ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? What is Customer Centricity? Why Is Customer Centricity Important to Your Business?

Customer centricity 52

Customer centricity Sales SaaS Accountability 52

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Since you might not have gotten the chance to carve out two full days from your schedule to listen in on the sessions, here’s our recap of the top ten Customer Success takeaways from the event. . . Into SaaS ?

SaaS 90

SaaS Upselling Customer centricity Education 90

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. If you are a ChurnZero customer, there will also be a half-day customer-only training / event the day before on October 7, 2020. How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

ChurnZero

JANUARY 24, 2022

One of the most effective ways to run a subscription-based business is through a customer-centric strategy. You might be wondering, what is customer centricity ? Or what is customer-centric service ? What is Customer Centricity? Why Is Customer Centricity Important to Your Business?

Customer centricity 52

Customer centricity Sales SaaS Accountability 52

AWS Machine Learning

OCTOBER 16, 2024

In this post, we highlight how the AWS Generative AI Innovation Center collaborated with SailPoint Technologies to build a generative AI-based coding assistant that uses Anthropic’s Claude Sonnet on Amazon Bedrock to help accelerate the development of software as a service (SaaS) connectors. Here is the API spec provided between the XML tags.

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SaaS APIs Construction Accountability 83

ChurnZero

SEPTEMBER 25, 2020

Looking for more firsthand insight on bridging the gap between Customer Success and Product? Register for ChurnZero’s BIG RYG – a virtual (and free) half-day Customer Success conference – to find out how one of today’s most popular marketing platforms, Mailchimp, turned their Product team into their biggest advocate.

Customer centricity 76

Customer centricity Feedback Construction Marketing 76

Mindtouch

NOVEMBER 20, 2018

After hosting their 3rd annual conference, TalkDesk exceeded all previous milestones with record-breaking attendance, speaker, and sponsorship numbers. This year’s theme was on the “why, how, and what” your company can do to create customer experience magic moments that lower effort and increase retention. Special shout-out!

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Self service B2B SaaS Customer centricity 80

Amity

FEBRUARY 2, 2016

Exploring the Top 5 Benefits of Customer Success. The nature of the SaaS model means that there is a very direct relationship between your company’s ability to achieve its corporate goals and your customers’ ability to achieve their goals. Why the Customer Success Manager is the Product Manager’s New BFF.

SaaS 80

SaaS Education Customer retention Sales 80

ChurnZero

SEPTEMBER 11, 2020

Product is from Mars, Customer Success is from Venus. It’s a tale as old as SaaS, Customer Success and Product teams struggling with ineffective communication, misconceived grievances, and otherwise avoidable conflict. Looking for more firsthand insight on bridging the gap between Customer Success and Product?

Customer centricity 52

Customer centricity Chief Customer Officer SaaS Feedback 52

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Colin has written seven bestselling books on Customer-driven growth.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ClientSuccess

MAY 18, 2021

But for other departments and groups within your company – and, indeed, for customer success as a function – feedback and advice from customers can be crucial to determining the future state of your organization and product. . Now is your chance to thank your customers and give them the recognition and pampering they deserve. .

SaaS 65

SaaS Customer centricity Feedback Marketing 65

Totango

NOVEMBER 22, 2017

Customer Success Summit 2018 will not only cover the basics – best practices for onboarding, creating a robust customer health model, and implementing the right playbooks – but also delve into advanced learning and new technologies to enable a more effective and mature customer centric organization.

SaaS 48

SaaS Customer centricity Best practices Enterprise 48

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. There are many ways to win.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. There are many ways to win.

SaaS 52

SaaS B2B Upselling Metrics 52

CSM Magazine

FEBRUARY 8, 2022

Offering two product formats – ‘Conference ‘ and ‘ Social Webinar ‘, Airmeet enables businesses and organizations to break boundaries, build relationships and unlock new revenue streams. Airmeet provides an innovative platform that benefits both online and offline conference features.

Education 52

Education Government SaaS Customer centricity 52

delighted

MARCH 15, 2019

First things first - what is a voice of the customer (VoC) program and why should you have one? A VoC program is the way a company gathers, analyzes, and acts on customer feedback to create a customer-centric culture. Collect feedback based on customer segmentation.

Surveys 75

Surveys Benchmark B2B Feedback 75

CustomerSuccessBox

DECEMBER 6, 2021

He is a complete customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. Alex Farmer.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

CSM Magazine

OCTOBER 18, 2022

Calabrio , the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Orstad will spearhead Calabrio’s global professional services and customer support teams. About Calabrio. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

CSM Magazine

OCTOBER 18, 2022

Calabrio , the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Orstad will spearhead Calabrio’s global professional services and customer support teams. About Calabrio. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service SaaS Customer centricity Coaching 52

JivoChat

FEBRUARY 22, 2023

Improved Customer Satisfaction: By partnering with experienced customer service providers with access to advanced analytics and CRM integration tools, businesses can ensure that customers are provided with effective and quick solutions (like a personalized website customer journey for instance) – leading to improved customer satisfaction rates.

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outsourcing SaaS Accountability Analytics 82

ChurnZero

AUGUST 30, 2019

Our very own CEO, You Mon Tsang, had a part of the action and was one of the conference mentors and organized a Super Braindate on – Customer Success for the C-Suite: Why Churn Matters. Video] All of Your SaaS Questions Answered. Rules have changed in #saas Respect your customer. saas #saastrscale #scaleups.

SaaS 40

SaaS Customer centricity Sales Metrics 40

JustCall

MARCH 8, 2023

With her expertise in employee and customer understanding, retention, satisfaction, engagement, and experience design, Annette is helping companies across the globe deliver better experiences for all their stakeholders. Sue Duris is a customer experience and marketing leader with over 20 years of experience in the B2B sector.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

The Petrova Experience

JUNE 22, 2021

The commitment from executives to remove roadblocks that arise during digital customer experience strategy implementation. Deferring Digital Customer Experience Strategy to Vendors. Most SaaS providers will say this is their biggest client experience challenge. In 2016, I went to one of my favorite Forrester Conferences.

Customer Experience 45

Customer Experience Banking Government Healthcare 45

aircall

FEBRUARY 1, 2021

From the very beginning, emphasize the importance of being customer-centric during your sales coaching program. Robust voice calling features allow call center representatives to: Practice transferring sales calls, Place conference calls. Work with features like insight cards and call tagging.

Best practices 62

Best practices Sales Call Center Coaching 62

Spearline

OCTOBER 9, 2019

It's a celebration of businesses that put the customer first. It's something that we can be proud of, and we are a customer-centric company, and we do value our customers a lot, and how we interact, and how we provide support to them. How do Spearline help their customers? I really enjoy that aspect of it.

Analytics 40

Analytics Construction SaaS Customer centricity 40

SmartKarrot

FEBRUARY 8, 2022

Apply here: [link] Role: Customer Success Manager UK&I Location: London, England, United Kingdom (Hybrid) Organization: Ardoq As a Customer Success Manager, you will lead strategic dialogues with customers through virtual conference meetings, emails, and in-person conversations. Understand the customer use case.

Upselling 19

Upselling B2B SaaS Customer centricity 19

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Allison Pickens.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Coaching 21

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . We are in the thick of Q4 and the high-pressure budget and strategy planning season is in full swing in SaaS organizations around the globe. She has also held numerous Interim ‘Head of Customer Success’ roles.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

SmartKarrot

JUNE 4, 2020

Clearly, through building more business with your customers you are spreading the customer footprint in your company. Organize conferences and events. Keeping in touch with digital means is surely important to meet the needs of your growing customer base. appeared first on SmartKarrot l Comprehensive Customer Success.

SaaS 10

SaaS Marketing Upselling Customer retention 10

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. Chief Customer Officers USA, Atlanta. Next Generation Customer Experience, Indian Wells. CX Talks, Dallas.

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Customer Service Chief Customer Officer Contact Center Call Center 129

SmartKarrot

DECEMBER 3, 2020

Here are 10 New Year’s resolutions for customer success managers in 2021. Create a customer-centric culture. Customer success needs to have a centric company approach. It is important for customer success managers to make sure that customer success goals are in line with the overall goals of the company.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

AUGUST 27, 2020

The whole organization’s objective is to serve its customers and win their loyalty , especially in a SaaS-based company. This is why customer success is an organization-wide strategy rather than a siloed function. Benefits of aligning customer success and marketing. Customer-centric marketing is the new trend.

Marketing 10

Marketing SaaS Accountability Customer centricity 10

SmartKarrot

APRIL 22, 2022

You might also like: 7 Key C-Suite Roles in a Truly Customer-Centric Executive Team – In this write-up, we have discussed the key C-Suite roles that are mandatory to curate a truly customer-centric executive team. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Customer centricity 10

Customer centricity SaaS Enterprise Management 10