Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Upselling Engineering Marketing 0

Amity

FEBRUARY 2, 2016

Led by Mikael Blaisdell, Executive Director ofThe Customer Success Association, Customer SuccessCon is a conversation about the current state of the profession and the vision for its future. The conference speakers include some of the most experienced and visionary thought leaders in the Customer Success community.

SaaS 80

SaaS Education Customer retention Sales 80

JustCall

DECEMBER 24, 2022

In simple words, customers don’t give second chances. On the other hand, rewarding customer service experiences increase sales volumes, improve customer retention, unlock upselling and cross-selling sales opportunities, and fortify business growth. Formulate Customer-Friendly Policies.

Best practices 52

Best practices Customer Service Customer centricity Self service 52

Quiq

MARCH 8, 2019

Customers who use live chat are 3x more likely to buy according to the American Marketing Association (AMA). Most problems that are addressed through live chat are resolved in 42 seconds ( Growth Marketing Conference ). The customer shares what she’s looking for and the agent helps her narrow down choices.

Customer retention 44

Customer retention Upselling Sales Customer centricity 44

REVE Chat Blog

NOVEMBER 21, 2019

In the customer centric era, the focal point of every business is to deliver top-notch services to boost customer satisfaction and loyalty. Live chat software is the best bet to convert your website visitors into loyal customers and increase lead generation. It will open the door for upselling.

B2B 77

B2B Best practices Sales Education 77

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Chief Customer Officer 61

Chief Customer Officer Sales SaaS Customer centricity 61

ChurnZero

JUNE 3, 2022

When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. There are many ways to do this.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

When your friend was looking for a Customer Success manager, the challenge he may have had, which we have today, is salespeople are born one way and customer service are born another way. To combine customer-centricity with commercial benefits is rare in a typical human being. There are many ways to do this.

SaaS 52

SaaS B2B Upselling Metrics 52

aircall

FEBRUARY 1, 2021

From the very beginning, emphasize the importance of being customer-centric during your sales coaching program. Making a connection with customers. Customer experience. Upsell, cross-sell, referrals. Giving a persuasive sales call presentation. Handling objections, overcoming resistance, selling value.

Best practices 62

Best practices Sales Call Center Coaching 62

JivoChat

APRIL 8, 2021

In doing so, companies take a customer-centric approach that leads to a more personalized buyer journey. Ultimately, customer engagement tools help foster a stronger bond between companies and customers, enhancing the buyer experience and the company’s performance and service levels. Key features: Chatbot widget.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

SmartKarrot

FEBRUARY 8, 2022

Apply here: [link] Role: Customer Success Manager UK&I Location: London, England, United Kingdom (Hybrid) Organization: Ardoq As a Customer Success Manager, you will lead strategic dialogues with customers through virtual conference meetings, emails, and in-person conversations. Understand the customer use case.

Upselling 19

Upselling B2B SaaS Customer centricity 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Manage all customer subscriptions to ensure high retention and mitigate churn risk.

Education 19

Education Upselling Customer centricity Coaching 19

ChurnZero

NOVEMBER 15, 2019

Customer Success Teams are on the hook to finish out the year strong, preform quarterly business review (QBRs), determine and refresh key performance indicators (KPIs) for the new year, finalize budgets – and most importantly ensure their customers are successful going into the new year. Customer Success operations planning.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

SmartKarrot

JUNE 15, 2021

Improve customer referenceability, deliver case studies and POVs based on implementations. Recruit, develop and motivate talented Customer Success team members who bring a customer-centric view to their everyday interactions. Supporting Awards Manager and Conference Producers with membership engagement.

Upselling 10

Upselling Coaching Customer centricity Best practices 10

SmartKarrot

DECEMBER 3, 2020

Here are 10 New Year’s resolutions for customer success managers in 2021. Create a customer-centric culture. Customer success needs to have a centric company approach. It is important for customer success managers to make sure that customer success goals are in line with the overall goals of the company.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

JUNE 4, 2020

Based on the growing needs of customers, the CSM can either upsell or cross-sell better versioned products or services. Gaining the knowledge of the customer’s business domain would help marketing teams to speak their language in their campaigns. How does the upselling or cross-selling help in customer retention?

SaaS 10

SaaS Marketing Upselling Customer retention 10

SmartKarrot

AUGUST 27, 2020

These four groups are customer success, marketing, existing customers, and prospects. You should organize events like annual conferences or short online events like webinars. There’s nothing more effective in winning new customers than letting prospects interact directly with successful existing customers.

Marketing 10

Marketing SaaS Accountability Customer centricity 10

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Investing in digital customer success is strategic and essential to promote scalability and efficiency.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Netomi

FEBRUARY 28, 2022

Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.” It’s a simple yet effective way to retain customers in a busy world.”. Customers have so many options. Connect with Kellie

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64