Beyond Philosophy

NOVEMBER 10, 2014

. < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com. February 2006. 26 August 2014. The Value of Customer Experience, Quantified.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

MARCH 10, 2015

The post 6 Steps to a Great Apology appeared first on Beyond Philosophy.

Customer retention 355

Customer retention Employee engagement Consulting Consulting 355

Beyond Philosophy

NOVEMBER 10, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 295

Customer Experience Customer centricity Customer emotions Employee engagement 295

CX Global Media

FEBRUARY 26, 2019

The Contact Center Virtual Summit is a 3-week contact center event and the world’s largest virtual contact center conference. CALL FOR SPEAKERS – The world’s largest virtual contact center conference. How Coca-Cola® Adds Life to Contact Center Employee Engagement. – Click to Tweet. – Click to Tweet.

Contact Center 56

Contact Center Coaching Employee engagement Call Center 56

Beyond Philosophy

MARCH 16, 2015

Blogs Customer Experience CEM CEO Conferences consumer behaviour Customer Analysis Customer Behaviour customer engagement Customer experience customer experience books customer experience management Customer Loyalty Customer Management Customer Mirrors customer research customer retention customer satisfaction Emotional Experience Emotional Signature (..)

CRM 305

CRM Employee engagement Customer retention Customer Experience 305

Beyond Philosophy

OCTOBER 29, 2014

However, by knowing its effects and the basic rule that the gains should outweigh the losses by a ratio of 3:1, changes in fees or changes to the value proposition could be successfully managed. So yes, that…and make sure you end with bagpipes–really, really loud bagpipes.

Customer Experience 351

Customer Experience Banking Customer emotions Employee engagement 351

ShepHyken

OCTOBER 1, 2019

The Calabrio Customer Connect (C3) conference takes place on October 13-16, 2019 in San Antonio. Give your customers the ability to connect with you the way they want to, not the way you want them to.

Self service 52

Self service Contact Center contact center solutions Employee engagement 52

Beyond Philosophy

OCTOBER 28, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Her clients have gone on to increase their scores for customer satisfaction and improved employee engagement. Many have also earned awards in their industry.

Coaching 281

Coaching Employee engagement Best practices Consulting 281

CX Global Media

OCTOBER 10, 2018

Now an independent consultant, she is a popular speaker at industry conferences and continues to write for many industry publications. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

Beyond Morale

OCTOBER 16, 2012

Do you ever find yourself looking to various sports for examples that you can use to improve employee engagement? Coach K has led the Duke University Blue Devils to four NCAA Championships, 11 Final Fours, 12 Atlantic Coast Conference (ACC) regular season titles, and 13 ACC Tournament championships. And they should be.

Employee engagement 66

Employee engagement Coaching Surveys 66

CCNG

OCTOBER 14, 2021

Our business requires us to be an expert in not just running a contact center but also recruitment, logistics, employee engagement, budgets and the evolving technology marketplace. Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference.

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

ShepHyken

APRIL 23, 2018

Forbes) It’s no surprise that greater employee engagement leads to better customer experience (CX). She is a branding expert, and now she shares some insights on creating superior customer experience, which starts with the self-motivation of great employees. The Secret To Superior Customer Experience by Denise Lee Yohn.

Customer Service 198

Customer Service Employee engagement Personalization CRM 198

Call Experts

MAY 30, 2019

Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Technology influences employees.

Employee engagement 60

Employee engagement outsourcing Call Center Answering services 60

ShepHyken

JUNE 19, 2018

Shep Hyken is joined by Marilyn Suttle , conference speaker, bestselling author, and coach, to discuss her new book, Color Their World – The Art of Creating Strong Customer Loyalty. ?. Employee engagement leads to customer satisfaction, and customer satisfaction leads to higher profits.” – Marilyn Suttle.

Construction 192

Construction Coaching Employee engagement Feedback 192

CX Global Media

APRIL 27, 2017

However the use of gamification tools in employee experience and performance has really just begun to emerge. For decades contact centers have explored ways to turn the tide of low employee engagement and low morale. And it’s rising quickly. It’s effect on agent productivity can be debilitating. About FidoTrack.

Gamification 227

Gamification Call Center Morale Contact Center 227

Beyond Philosophy

OCTOBER 24, 2014

To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

CSM Magazine

AUGUST 22, 2024

With today’s current business world being more competitive and complex, employee engagement cannot be taken lightly. In essence, employee engagement positively affects employees’ job performance, levels of satisfaction and organisational commitment.

Employee engagement 52

Employee engagement Construction Morale Education 52

Beyond Philosophy

APRIL 15, 2019

We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Her clients have won industry awards, raised customer satisfaction scores, and increased employee engagement. She helps leaders and teams make subtle shifts to create breakthrough success for customers.

Customer Service 287

Customer Service Airlines Best practices Consulting 287

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference. Consolidated.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Call Center Weekly

JULY 18, 2017

Setting goals, assigning projects, and checking progress keeps your employees accountable. Coming to the Office too Frequently If possible, a monthly, in-office workday is a an ideal way to keep employees engaged and connected to the rest of the workforce.This may include training, and/or one-on-one coaching.

Morale 120

Morale Employee engagement outsourcing Coaching 120

CX Global Media

JUNE 5, 2017

I have been to many industry conferences over the years (not all of them) and this is the first time I met the likes of Blue Chip Onsite Corporate Message (BlueChipOCM) and Everett Johnson. It’s one of the 7 Keys to Contact Center Employee Engagement and it’s one big key of success for an onsite massage program.

Agent burnout 192

Agent burnout Contact Center Morale Call Center 192

JustCall

DECEMBER 13, 2022

One of the successful products of this innovation is a conference bridge. From diminishing employee productivity, engagement, collaboration, retainment, and trust, the economic cost of inefficient communication stands as high as $62.4 Conference Bridge Call: An Overview. million per annum per company. The Webcam Misery.

voip 52

voip Telecommunications Morale Employee engagement 52

CX Global Media

JULY 9, 2019

If you seek to make a great impact in employee engagement, this is one place where you’d want to invest in increasing your knowledge. Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. On-boarding is your employee launching point. Please Share.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Beyond Philosophy

NOVEMBER 30, 2023

Another massively important area that HR deals with is employee engagement and internal communications. We all know happy employees make happy customers. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. So, you can see that HR plays a critical role in this agenda.

Finance 195

Finance Customer centricity Accountability Technical Support 195

PeopleMetrics

APRIL 9, 2015

Depending on your organization, you may have to sit through meetings, phone calls, demos, conferences, and discussions—before your effort reaches a single customer. You’ll have to worry about adoption, straightening out the kinks in your closed-loop feedback systems , engaging employees, and measuring your actions and results.

Customer Experience 125

Customer Experience Customer centricity Employee engagement Feedback 125

Creative Virtual

JANUARY 24, 2019

If you’re working to improve the employee experience in your organisation, then be sure to join us at the Digital Workplace Directors Forum on 30 January in London. The one-day conference will feature case studies, innovative digital workplace solutions and tips for improving employee communication.

Employee engagement 40

Employee engagement Virtual Agent Chatbots Best practices 40

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

ShepHyken

MAY 1, 2020

Have regular video-conference meetings that allow employees to not only talk about work but to share their experiences dealing with this situation. No one will look back at this time and say, “my manager was so annoying with all the encouraging check-ins with me.”

Government 238

Government Consulting Consulting Personalization 238

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Employee Engagement Trends of 2019 featuring nGuvu. This year CallMiner is presenting our first annual WebinarStock, July 23rd through 25th.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

LiveChat

FEBRUARY 28, 2017

Employee engagement definition can be explained in simple words: it’s the emotional commitment that employee has to the organization and its goals. It means that emotionally engaged employees care about their work and their company and they don’t just work for a paycheck. High paychecks equal employee retention.

Employee engagement 49

Employee engagement Morale Surveys Education 49

bold360 Blog

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. Employee engagement is increasingly important, especially in stores. Here are our five big takeaways: 1. About CXNext Live.

Employee engagement 52

Employee engagement Technology Chatbots Personalization 52

Momentum Telecom

JULY 20, 2021

Boosting Productivity With Video Calls and Conferences. To keep employees engaged in meetings and help drive collaboration when it’s not possible to meet in person, video calling and conferencing is key. Businesses will benefit from nurturing teamwork regardless of where team members are in the world. .

Employee engagement 98

Employee engagement Technology Personalization voip 98

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

Nicereply

JANUARY 9, 2020

Front’s team of 150+ employees in the US and Europe supports more than 5,000 businesses across the globe. Valuing transparency and alignment as key drivers of employee engagement and happiness, Front is on a mission to help teams everywhere do their most meaningful work. Front does a number of things to motivate their team.

Feedback 98

Feedback Employee engagement Surveys Customer Support 98

Fonolo

OCTOBER 26, 2022

Conferences. Gallup released an article about employee engagement measures in the workplace. One statement that promotes engagement is: “My supervisor, or someone at work, seems to care about me as a person.”. You might even consider hiring a field expert for a workshop. Job shadowing. Create a Welcoming Workplace.

Call Center 142

Call Center Abandon rate Education Contact Center 142

Beyond Philosophy

JUNE 4, 2015

Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy. More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept.

Airlines 360

Airlines Marketing Enterprise Advertising 360