CX Global Media

APRIL 27, 2017

Gamification in customer experience has been used for several years. However the use of gamification tools in employee experience and performance has really just begun to emerge. For decades contact centers have explored ways to turn the tide of low employee engagement and low morale. And it’s rising quickly.

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Gamification Call Center Morale Contact Center 227

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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Gamification Big data Personalization Feedback 265

Noble Systems

OCTOBER 25, 2017

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System.

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Gamification Call Center Management Coaching 40

Fonolo

JANUARY 31, 2023

Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. But working remotely doesn’t mean you have to stop training.

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Call Center Contact Center Coaching Gamification 141

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

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Agent Empowerment Technical Support Gamification Analytics 16

JustCall

APRIL 5, 2023

Global conferencing – Global dial-in so teams from any location can be added to conference calls. Top Features of Twilio Call tracking – Track incoming call sources to attribute them to the right marketing campaign. Call masking – Temporary phone numbers protect agents and callers.

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voip Interactive Voice Response APIs Contact Center 52

RapportBoost

DECEMBER 10, 2018

Optimization of this knowledge can be accelerated by leveraging artificial intelligence , and employee engagement is a powerful force that can be used to drive customer engagement. I think it might be interesting to me, talking about employee engagement a little bit. Nate: Yeah, I agree. Tony: Wonderful.

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Customer centricity Contact Center Self service Journey mapping 40