Customer Guru

AUGUST 8, 2018

Harley is a world-renowned keynote speaker and has addressed major business conferences around the world. Her vast experience of over 20 years helps her clients achieve employee engagement, customer loyalty, and overall customer experience. Ian Golding Follow @ijgolding. Jeanne Bliss Follow @JeanneBliss.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Call Experts

JANUARY 15, 2020

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. Free your Phone!

Chatbots 72

Chatbots Journey mapping Interactive Voice Response outsourcing 72

Call Experts

MARCH 5, 2020

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. Free your Phone!

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Call Center 80

ijgolding

OCTOBER 3, 2016

Customer journey maps of all shapes and sizes are adorning many a conference room wall. Customer focused measures are built into performance objectives and bonus schemes, whilst communication, employee engagement and learning & development activity keeps an army of Customer Experience ‘people’ busy.

Customer centricity 105

Customer centricity Customer Experience Chief Customer Officer Construction 105

Call Experts

MARCH 18, 2020

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. Free your Phone!

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

Call Experts

FEBRUARY 12, 2020

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. Free your Phone!

Cloud contact 69

Cloud contact Contact Center Journey mapping Interactive Voice Response 69

Call Experts

DECEMBER 12, 2019

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. Free your Phone!

Contact Center 69

Contact Center Wait times Journey mapping Interactive Voice Response 69

Call Experts

OCTOBER 18, 2019

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. More Blogs Menu.

Interactive Voice Response 64

Interactive Voice Response Journey mapping Call Center outsourcing 64

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. At our company, we took a good, hard look at our annual Engage customer conference through the lens of our CX program. View the customer conference as mini-CX journey.

Journey mapping 25

Journey mapping Employee engagement Feedback Surveys 25

Taylor Reach Group

AUGUST 29, 2017

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Enriching CX through continuous Improvement and Engaging Technology. QACT Annual Conference – 2017 – September 19 – 21. Engage 360 – 2017 – September 25-28.

Contact Center 48

Contact Center Call Center Customer Experience Journey mapping 48

Call Experts

NOVEMBER 20, 2019

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. Free your Phone!

Contact Center 60

Contact Center Management Journey mapping Interactive Voice Response 60

Call Experts

FEBRUARY 26, 2020

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. Free your Phone!

Contact Center 59

Contact Center Journey mapping Interactive Voice Response Call Center 59

Call Experts

OCTOBER 23, 2019

customize and tailor your customer journey touch points and build a self-service knowledge base. (2) Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences.

Personalization 53

Personalization Customer Service outsourcing Self service 53

Anexa BPO

NOVEMBER 6, 2022

Attendees had the opportunity to learn about topics such as customer journey mapping, employee engagement, and social media strategy, among others.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. Colin is an accomplished keynote conference speaker who can inspire organizations to focus on their Customers. Follow Adrian on Social Media: Twitter: Adrian Swinscoe (@adrianswinscoe).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Verint

FEBRUARY 21, 2018

It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. If you need help persuading your manager to allow you to attend, just download the conference justification memo that you can easily customize. Networking. Let’s do this, partner!

Entertainment 36

Entertainment Best practices Journey mapping Management 36

Branch Mesenger

AUGUST 29, 2018

Companies will never love a company until the employees love it first. -- Simon Simek. Today, employee engagement is at all-time lows. 33% of employees today are ‘engaged’. Of employees 18-24, only 26% are ‘engaged’. Customers prefer caring, empathetic and engaged employees.

Journey mapping 63

Journey mapping Employee engagement Feedback Airlines 63

Verint

JUNE 7, 2017

Many companies around the world use customer conferences to build strong, long-lasting relationships with customers. From registration to closing, every interaction—even the brief ones—between your customers and your employees can make a big difference for conference attendees.

Journey mapping 32

Journey mapping Employee engagement Feedback Analytics 32

Call Experts

NOVEMBER 20, 2019

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. Free your Phone!

Call Center 49

Call Center Management Contact Center Journey mapping 49

Call Experts

NOVEMBER 8, 2019

Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. Employee engagement trends that lead to company growth! Summer HR Conferences. More Blogs Menu.

outsourcing 45

outsourcing Journey mapping Interactive Voice Response Call Center 45

Maru Group

FEBRUARY 19, 2020

The one-day symposium was held on January 27th, 2020 in San Antonio at DistribuTECH, the utility industry’s leading transmission & distribution conference. Customers are ready to engage in saving energy, but it needs to be on their terms. From the Symposium, it is clear customers want more from utilities.

Chief Customer Officer 52

Chief Customer Officer Government Customer centricity Journey mapping 52

Integrity Solutions

JULY 25, 2023

Investing in areas like robust onboarding, consistent coaching, issue resolution training and customer journey mapping is only going to become more critical going forward. At the recent Acquire or Be Acquired banking conference, 22% of attendees said culture and talent are the top issues when undertaking M&A.

Banking 72

Banking Coaching Sales Employee engagement 72

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping. Thursday, 23 May at 8:00 am.

Technology 40

Technology Customer Experience Journey mapping Best practices 40

Russel Lolacher

OCTOBER 10, 2022

I think we the employee side of it, I don’t think is really been that light bulb has really not gone off until the last couple of like the last five years or so. No, HR is not journey mapping the employee experience the way we do with CX. But that’s not capturing everything. So that’s important.

Journey mapping 52

Journey mapping Finance Personalization Customer Experience 52

Verint

FEBRUARY 23, 2017

One of the primary themes of the conference was “Leaders Learning from Leaders.”. Verint’s contribution to this theme was an interactive general session called “Customer Engagement LIVE!” Verint recently took part in the Customer Response Summit in Las Vegas, a forum for customer experience and customer service executives.

Customer Experience 28

Customer Experience Customer Service Journey mapping Employee engagement 28

Verint

MARCH 29, 2018

and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Conference attendees will have the opportunity to get a sneak peek at what Verint is planning for the future in the Product Innovation Zone.

Big data 23

Big data Journey mapping Customer Experience Management 23

RapportBoost

DECEMBER 10, 2018

From authoring and leading a customer experience program, to journey mapping, to managing a complex contact center, Nate is always learning new things and sharing with the CX community. I think it might be interesting to me, talking about employee engagement a little bit. Tony: Absolutely. Any other memorable keystone?

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

CX Global Media

JULY 11, 2019

The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. From conference to On-demand Learning. Where else can you get information you can “use today” in an on-demand format?”.

Contact Center 120

Contact Center CCNG Morale Coaching 120