Beyond Philosophy

SEPTEMBER 6, 2017

Real-time feedback helps relieve the pain of change for your team. To that end, investing in real-time feedback on your efforts helps team members see why the actions you prescribe are significant. Yes, finance, legal, accounts receivable, we are talking about you. Not celebrating quick wins.

Consulting 302

Consulting Consulting Finance Metrics 302

Spearline

SEPTEMBER 23, 2021

The most efficient conference, in general, is one in which all participants are connected from different locations. Where individual phone numbers do not have a restriction, network capacity constraints can also hinder access to the conference. This helps to avoid feedback and other issues with noise.

Wireless 75

Wireless voip Feedback Technology 75

ShepHyken

MARCH 18, 2019

When I speak at conferences in front of an organization’s leadership, I’m almost always asked about how to build the customer-foc used culture. It’s one thing to implement the survey to get feedback. It’s another to properly use that feedback. It’s most likely a function of the company’s culture.

Customer Service 232

Customer Service Customer centricity Feedback Surveys 232

delighted

APRIL 1, 2024

Even negative feedback can alert you to what needs to change in order to make your events more successful. A post-event survey is a questionnaire intended to collect valuable feedback from attendees following an event. Keep reading to learn how to effectively capture the attendee experience with post-event surveys.

Surveys 100

Surveys Feedback Best practices Construction 100

CX Accelerator

MAY 25, 2022

feedback@ (Contributed by: , @jacobshields20 ). She is known for her thought leadership, speaking about CS, CX and self-care for contact center agents at business conferences such as Zendesk Relate and ICMI Expo. , @A1Customer ). ask@ (Contributed by: , @asogwa_group ). assist@ (Contributed by: , @grazie1110 ).

Customer Support 316

Customer Support Wait times Self service Best practices 316

AWS Machine Learning

FEBRUARY 21, 2025

session_id="test") # Response: Unfortunately, the dates for the AWS re:Invent 2024 conference have not # been announced yet by Amazon. The re:Invent conference is typically held in late # November or early December each year, but the specific dates for 2024 are not # available at this time.

Engineering 121

Engineering APIs Analytics Enterprise 121

Beyond Philosophy

SEPTEMBER 26, 2019

If you were to find your organization in a similar situation, where your content was hitting a nerve and generating some negative feedback, you should consider the positives. Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. Is any press good press?

Entertainment 276

Entertainment Sales Consulting Consulting 276

Call Center Weekly

NOVEMBER 19, 2018

Employee feedback I’ve yet to work with anyone, who enjoys denying customer requests. Leadership must be committed to improving and should regularly attend training, seminars and conferences. I recommend leadership review customer feedback, customer satisfaction surveys, and other Voice of Customer data, as a team.

Contact Center 222

Contact Center Government Feedback Consulting 222

ShepHyken

APRIL 3, 2017

Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media. In 2016, the conference organizers added a Customer Service track to the list of 20 or so other tracks.

Customer Service 192

Customer Service Marketing Personalization Customer Experience 192

Beyond Philosophy

JANUARY 4, 2024

One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value. Attending a conference to share projects and get feedback is an excellent way to help you navigate your career.

Customer centricity 243

Customer centricity Morale Finance Education 243

ProProfs Blog

JUNE 26, 2019

How to Gather Feedback. #1 In this section, we have covered sample survey questions for customer satisfaction and customer feedback. You can frame the standard customer satisfaction survey questions for your feedback forms using these sample customer satisfaction survey questions. Customer Feedback Survey Question Examples.

Surveys 112

Surveys Feedback Education Employee engagement 112

ShepHyken

FEBRUARY 9, 2018

Web Conference Software – This tool allows you to give product demos, connect with people anywhere, record conversations, and share screens. Ask for feedback. When you actively solicit feedback, it empowers your employees and sends a clear signal that you’re willing to work on you, too.

Customer Service 411

Customer Service Morale Sales Coaching 411

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR code surveys fill that niche for real-world feedback. Why create a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

Spearline

AUGUST 20, 2020

So if we aren't listening to the customer from their feedback, or we're not looking at how they're using the product it would be pointless developing it.” The user also has the ability to check passcodes to validate DTMF entry into conference applications, as well as traverse through their IVR system.

Feedback 98

Feedback Abandon rate Journey mapping Telecommunications 98

Beyond Philosophy

MAY 11, 2023

When they come to see you speak at a conference, they are giving you significantly more of their time. Therefore, creating content and responding to feedback is a significant part of today’s customer engagement strategy. We did a podcast recently about the different ways of using time with Customer Experience expert Joe Pine.

Marketing 393

Marketing Customer centricity Feedback Customer Experience 393

ShepHyken

JUNE 19, 2018

Shep Hyken is joined by Marilyn Suttle , conference speaker, bestselling author, and coach, to discuss her new book, Color Their World – The Art of Creating Strong Customer Loyalty. ?. If an employee does not have the right attitude or behavior, a leader needs to step in and provide feedback. Color Your Customers’ World.

Construction 194

Construction Coaching Employee engagement Feedback 194

ShepHyken

MARCH 3, 2017

Face-to-face time is essential to healthy collaboration – or at the very least, being on the same conference line or web conference. Second, you need a mechanism in place to effectively collect employee feedback, in a way that makes employees feel safe from any negative consequences for speaking up. Meet more mindfully.

Surveys 223

Surveys Feedback Customer Service Management 223

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. The post 12 Key Takeaways from ChurnZero’s BIG RYG Customer Success Conference appeared first on ChurnZero. Amy Manning , VP of Customer Success, LawGeex.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

ShepHyken

AUGUST 29, 2017

First Up: Shep Hyken’s opening comments focus on introducing Nick Francis and his company Help Scout, and the recent fireside chat they had at a recent customer service and support conference. You not only need to get customer feedback, you need to do something with it. Don’t just collect data – do something with it!

Customer centricity 94

Customer centricity Advertising Feedback Customer Service 94

Steve DiGioia

MAY 9, 2016

8. Don’t give regular feedback. What about a quick 10 minute conference call instead? Jump to conclusions without the facts. That email you just got may not be completely true. Find out what happened before you start the blame game. When was the last time you had an open dialogue with your team and asked the tough questions ?

Morale 0

Morale Feedback Management 0

Beyond Philosophy

DECEMBER 8, 2015

It’s how I come up with ideas, it’s how I write, and it’s how I decide what to speak about at my next conference. 3: Get lots of input and feedback along the way. So, I lock myself away to think. Bill Gates talks about having a “ think week.” I am like that. When you have a new idea, it’s like coming out of a fog.

Customer centricity 244

Customer centricity Consulting Consulting Feedback 244

ShepHyken

MARCH 27, 2018

Don’t ask for feedback too soon. About: Joey Coleman is an award-winning speaker at both national and international conferences, and author of “Never Lose a Customer.” It’s like going on a first date and asking to meet the parents.” – Joey Coleman.

Customer retention 216

Customer retention Accountability Feedback Sales 216

ShepHyken

APRIL 20, 2018

Megan Wenzl is the associate editor for ReviewTrackers, an award-winning customer feedback software that helps businesses measure and transforms the customer experience. Read Shep’s latest Forbes Articles: Oracle’s Modern Customer Conference Provides Plenty Of Lessons.

Customer Experience 204

Customer Experience Benchmark Education Surveys 204

Myra Golden Media

APRIL 17, 2017

Imagine spending your entire day in conference calls, escalated calls with customers and returning calls! I guided them in doing research, reading reviews, testing products, speaking with customers of products to get honest feedback. Can you imagine how draining this must be? Now imagine doing this every single day.

Customer Service 229

Customer Service Call Center Contact Center Agent burnout 229

Beyond Philosophy

OCTOBER 24, 2014

He maintains that his focus on taking care of Customers, listening to their feedback on the experience, and fixing problems when they arise ensures that they continue to get the same rankings by their Customers that they do now. He fully anticipates that a different, possibly adrenaline-loaded attraction could take over the top spot.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Beyond Philosophy

MAY 15, 2023

People cut back on what they perceive as the ‘nice to haves’ like training and conferences, and many businesses would include Improvement in their customer experience on this list. You’ll get 11 opinions.” ” Having lived through many recessions, I have seen time after time what happens.

Customer Experience 195

Customer Experience Self service Feedback Management 195

Beyond Philosophy

JANUARY 19, 2022

In this episode, we invited Dobrian Dobrev ( @DobrianDobrev ), a User Experience Designer and a speaker at UX conferences and author on UX Design and Information Architecture to tell us how the metaverse will change things in brand marketing. Want more stuff like this? Please tell us how we are doing! Complete this short survey.

Entertainment 195

Entertainment Consulting Consulting Technology 195

CCNG

FEBRUARY 28, 2024

Include Your Employees in Policy Creation Moving forward, your employees are easily the best source of feedback for creating additional hybrid work best practices. This innovation helps make it feel more like an in-person meeting. #3. Consider how you can create policies that support your employees in building strong team relationships.

Best practices 195

Best practices CCNG Surveys Technology 195

ShepHyken

SEPTEMBER 19, 2022

Many factors contribute to customer loyalty, including brand trust, a positive emotional connection, personalized experiences across channels and actionable insights gained from customer feedback. Collect and act on feedback. My Comment: Years ago, I was the keynote speaker at a Morton’s Steakhouse general managers conference.

Customer Service 168

Customer Service Feedback Customer Experience Personalization 168

ProProfs Blog

APRIL 17, 2020

Be it a small gathering, conference, sports event, fundraisers, trade shows, capturing the valuable feedback has become essential for businesses, associations, or even non-profit organizations. Depending on the event and the scope of feedback, the questions could be asked in different ways, like: Yes or no questions.

Surveys 125

Surveys SaaS Feedback Advertising 125

customer sure

MARCH 12, 2024

Our team have just returned from the Institute of Customer Service ’s Annual Conference. Can AI really better-inform the actions we should be taking as a result of customer feedback? Trend 2: Breaking down Silos Every year, more companies gather more feedback from more customers. Start small and grow.

Customer Service 62

Customer Service Best practices Feedback APIs 62

ShepHyken

JANUARY 30, 2023

According to the State of Experience & Service Report, here are the most important customer-centric objectives for 2023: Analyzing and using customer feedback. For example, they compare the convenience of online e-commerce companies with their healthcare provider and expect the same quality of experience.

Healthcare 156

Healthcare Customer centricity Best practices Customer Service 156

Spearline

AUGUST 27, 2020

Where individual phone numbers do not have a restriction, network capacity constraints can also hinder access to the conference. Users dialing into a conference may experience a confusing post-dial delay, busy or fast-busy tones, or network messages advising of congestion. This helps to avoid feedback and other issues with noise.

voip 96

voip Wireless Feedback Accountability 96

Lumoa

NOVEMBER 15, 2017

One of our speakers, Johanna Vesterinen , Xperiencefocus , noticed that many companies collect customer feedback, but fewer and fewer keep going through the CX funnel itself and reach the end. That brings us to the question: What’s the purpose of customer feedback? More meetings and conferences. More product development.

Feedback 113

Feedback Metrics Customer Experience Technology 113

Beyond Philosophy

MAY 18, 2023

Many years ago, I participated in a 360-degree feedback event, where your team and others filled out a questionnaire about you and participated in various events. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Click here.

Management 195

Management Personalization Call Center Customer Experience 195

Beyond Philosophy

JANUARY 19, 2022

Dobrian Dobrev ( @DobrianDobrev ) is a User Experience Designer, a speaker at UX conferences, and author on UX Design and Information Architecture. We hosted an expert on a recent podcast to tell us how the metaverse will change brand marketing. He has been working with Coca-Cola on their use of the beginnings of the metaverse.

Entertainment 221

Entertainment Real estate Technology Engineering 221

Nicereply

JANUARY 9, 2020

How will you know how they feel if you don’t get their feedback? “. We value feedback a lot here at Front — both internally for our team, and from our customers. feedback being pushed directly to the rated conversation. “We People at Front place a lot of value on customer feedback. “If But it doesn’t stop there.

Feedback 98

Feedback Employee engagement Surveys Customer Support 98