Liveops

FEBRUARY 28, 2019

Our certification programs set Liveops apart from other providers with a variety of self-paced learning approaches including social tools and gamification programs to optimize agent performance. One of the ways we can activate this remote workforce is through our agent learning platform.

Gamification 18

Gamification Contact Center Call Center Virtual Agent 18

Enghouse Interactive

JUNE 18, 2021

There are simple rules of gamification you can apply. Team Meetings – If you don’t enjoy your video conferences you are not doing them right! All that has changed is that the age of the video conference has exposed how badly designed meetings are generally. You must get their feedback and use their ideas.

Journey mapping 68

Journey mapping Gamification Consulting Consulting 68

CX Journey

NOVEMBER 12, 2015

Legoland, home to the legendary construction toy, never struck me as a conference venue. The point of our exercise, where much went wrong – but that is the curse of the ‘live demo’ – was to design more fun ways for customers to give feedback. So, it makes sense to think about gamification here. But it works well.

Gamification 63

Gamification Airlines Construction Coaching 63

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Conference Chatter.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Be open to feedback: Often, it’s your salespeople who come up with the best ideas for how to be more efficient and productive. Don’t make the mistake of allowing this valuable feedback to fall on deaf ears.

Best practices 62

Best practices Sales Call Center Coaching 62

Verint

NOVEMBER 27, 2017

Here are tips on how to keep your feedback requests relevant and built for optimal response rates. The trend toward using more photos, graphics and gamification techniques is a good one, but proceed carefully. Understand that the feedback loop is continuous for all types of customers. Use new tools to prevent survey fatigue.

Surveys 32

Surveys Construction Feedback Gamification 32

JustCall

APRIL 5, 2023

Feedback on Five9 from Real-World Users Five9 Pros Five9 Cons Deployment is quick The software can be complex to use Feature-rich platform The platform sometimes encounters lag when loading and in between calls Prebuilt integrations with popular software like Slack, Zoom, etc.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 9, 2023

It also well provides them with feedback on how they can get better. The AI technology monitors dialer calls and web conferences and transcribes in detail the topics discussed, issues raised, responses provided by your team, call duration, the sentiment tracked by AI, and a general indicator of whether the call went well or not.

Coaching 52

Coaching Sales Chatbots Analytics 52

RapportBoost

DECEMBER 10, 2018

Nate, that button you mentioned, just to clarify, I think I have seen you demonstrate this at conferences, this is like an actual, physical button, right? And when you get meaningful feedback, you have the responsibility and privilege to be the recipical for that. So, recognizing that difference is very crucial. Tony: Wonderful.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Vistio

APRIL 2, 2022

” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. If yours is taking weeks to be able to give people feedback, you’re going to lose in that proposition.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Playvox

JANUARY 13, 2022

With this solution, you can forecast, schedule, and manage your team, whether they’re working in their living room or the office conference room. Your employees can ask for an evaluation review to clarify feedback and results. When agents’ voices are heard, the culture of open feedback grows. Gamification.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52