ProProfs Blog

APRIL 17, 2020

The answer to these questions is – Asking Event Survey Questions! You can use the power of event surveys to know about attendees’ interests and expectations before the event and measure its success to know how much you were able to understand their expectations. Post Event Survey Questions. Mid Event Questions.

Surveys 125

Surveys SaaS Feedback Advertising 125

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. New to QR code surveys, or need a refresher? What is a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

Call Center Weekly

NOVEMBER 19, 2018

Employee feedback I’ve yet to work with anyone, who enjoys denying customer requests. Leadership must be committed to improving and should regularly attend training, seminars and conferences. I recommend leadership review customer feedback, customer satisfaction surveys, and other Voice of Customer data, as a team.

Contact Center 222

Contact Center Government Feedback Consulting 222

ShepHyken

MARCH 3, 2017

Face-to-face time is essential to healthy collaboration – or at the very least, being on the same conference line or web conference. Second, you need a mechanism in place to effectively collect employee feedback, in a way that makes employees feel safe from any negative consequences for speaking up. Meet more mindfully.

Surveys 225

Surveys Feedback Customer Service Management 225

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

Surveys 83

Surveys Transportation Feedback Marketing 83

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 79

Feedback Surveys Airlines Benchmark 79

GetFeedback

JANUARY 6, 2020

Event and conference surveys are a great way to capture attendee feedback after the big day is over. Here are 10 quick tips on sending post-event surveys.

Feedback 78

Feedback Surveys 78

delighted

JUNE 7, 2019

Digital survey distribution methods (think email, SMS text, chat link URL, and web intercept surveys) get great response rates and high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while the experience is still fresh. With QR code surveys, it’s easier than ever to get opinions on the go.

Surveys 59

Surveys Feedback Best practices Marketing 59

ShepHyken

APRIL 20, 2018

According to the 2018 ReviewTrackers Online Reviews Survey , 63.6 Megan Wenzl is the associate editor for ReviewTrackers, an award-winning customer feedback software that helps businesses measure and transforms the customer experience. This is likely to happen online. Getting Customer Support From Companies Will Be Easier In 2018.

Customer Experience 204

Customer Experience Benchmark Education Surveys 204

Spearline

AUGUST 20, 2020

So if we aren't listening to the customer from their feedback, or we're not looking at how they're using the product it would be pointless developing it.” The user also has the ability to check passcodes to validate DTMF entry into conference applications, as well as traverse through their IVR system.

Feedback 98

Feedback Abandon rate Journey mapping Telecommunications 98

CCNG

FEBRUARY 28, 2024

When surveying telecommuters who work from home all/some/most of the time, 71% said it was due to the work/life balance it provides. Include Your Employees in Policy Creation Moving forward, your employees are easily the best source of feedback for creating additional hybrid work best practices.

Best practices 195

Best practices CCNG Surveys Technology 195

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Beyond Philosophy

JANUARY 19, 2022

In this episode, we invited Dobrian Dobrev ( @DobrianDobrev ), a User Experience Designer and a speaker at UX conferences and author on UX Design and Information Architecture to tell us how the metaverse will change things in brand marketing. Complete this short survey. Please tell us how we are doing!

Entertainment 195

Entertainment Consulting Consulting Technology 195

GetFeedback

DECEMBER 26, 2018

The most common way is by sending customer satisfaction (CSAT) surveys, which ask customers to rate their experiences and share open-ended feedback. A CSAT survey gives unhappy customers a convenient channel to voice their issues, and it gives the company an opportunity to regain that customer’s trust before it’s too late.

Surveys 114

Surveys Feedback Metrics Sales 114

Interaction Metrics

JANUARY 7, 2025

The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an effective CX strategy. Customer Journey Mapping Is Not Just a Pretty Picture Journey mapping isnt about creating colorful diagrams to hang in your conference room.

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Journey mapping Consulting Consulting B2B 62

ProProfs Blog

SEPTEMBER 17, 2021

Imagine asking the above questions in a market research survey. The above survey questions fall in the category of leading questions and loaded questions. Usually, these biased survey questions compel the survey respondents to answer in a particular way on the basis of assumptions, fear factor, admission of guilt, and more.

Surveys 78

Surveys Airlines Customer Service Accountability 78

Beyond Philosophy

MAY 12, 2022

A European insurer uses AI to use the data and the feedback to determine the next best action. She considers all of these improvements over waiting for survey or feedback results. It is essential to survey what you have, where you keep it, and how it’s collected. So, What Should You DO about This?

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

ProProfs Blog

SEPTEMBER 17, 2021

The answer is simple: Ask them for feedback via website surveys. . Dive into this blog to explore 35 website survey questions along with their examples and tips and learn everything you should know about these surveys. . What are Website Surveys ? Benefits of Website Surveys. Let’s begin!

Surveys 78

Surveys Feedback Marketing Construction 78

ClearAction

DECEMBER 30, 2017

Who is the Right Customer: Decisions for Managing Customer Surveys Lynn Hunsaker. Collecting customer feedback can be trickier than it sounds, as you navigate through decisions for sample selection, timing, frequency, numeric rating and open-ended questions, and so forth. Decisions for Managing Customer Surveys.

Surveys 59

Surveys Management Customer centricity Feedback 59

Nicereply

JANUARY 9, 2020

How will you know how they feel if you don’t get their feedback? “. We value feedback a lot here at Front — both internally for our team, and from our customers. feedback being pushed directly to the rated conversation. “We People at Front place a lot of value on customer feedback. “If But it doesn’t stop there.

Feedback 98

Feedback Employee engagement Surveys Customer Support 98

ProProfs Blog

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Source: Deloitte Millennial Survey. The best ways to motivate your remote team are: Have video collaborations instead of conference calls.

Management 162

Management Customer Service Best practices Entertainment 162

ProProfs Blog

JANUARY 28, 2021

Finding the right channels and tone to communicate with your customers will not only get you the feedback you’re seeking but will also open new doors between you – the product owner – and the people who are using your product. Testimonials vs Reviews vs Feedback: How They Work? Include Testimonial Questions in Surveys.

Feedback 148

Feedback Surveys Customer Support Sales 148

customer sure

MARCH 12, 2024

Our team have just returned from the Institute of Customer Service ’s Annual Conference. Can AI really better-inform the actions we should be taking as a result of customer feedback? Trend 2: Breaking down Silos Every year, more companies gather more feedback from more customers. Start small and grow.

Customer Service 62

Customer Service Best practices Feedback APIs 62

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. Today we’re excited to announce the newest addition to our suite of survey distribution channels: SMS. This traction carries over to customer experience initiatives, with SMS surveys garnering open rates of nearly 100% and response rates of nearly 50%.

Transportation 94

Transportation Surveys Feedback CRM 94

Beyond Philosophy

DECEMBER 23, 2015

Many are actively collecting Voice of Customer (VOC) data through surveys, feedback management, analytics and market research relating to customer retention, loyalty, brand equity and satisfaction. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

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Chief Customer Officer Enterprise Customer centricity Consulting 250

ProProfs Blog

MAY 29, 2020

Collect Customer Feedback: Who better than the customer to tell you in their own words of their customer journey. Create customer feedback surveys and send them out to your customers. Create these surveys, not to get answers on whether they like your product; you have NPS surveys for that. Mid-Purchase Touchpoints.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

ProProfs Blog

APRIL 2, 2020

ProProfs Survey Maker. We’ve successfully managed to get new applications from prospects interested in working with us via ProProfs Survey Maker. More about ProProfs Survey Maker here. It helps us add feedback to their work and effectively collaborate via videos. Don’t multi-task while on the phone or video conference.

Surveys 151

Surveys Construction Time management Management 151

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. Why are we doing a Customer Success conference ? One of the most common question to ChurnZero is : when are you going to have a conference? How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

Interaction Metrics

AUGUST 18, 2023

It includes associates answering customers’ questions, staff engaging with prospects at the conference booth, and onboarding new customers. And it includes a company’s surveys! A survey asks about a customer’s interactions, but it is also in itself an interaction. It’s worth expanding on this point.

Surveys 62

Surveys Feedback Metrics B2B 62

Interaction Metrics

JULY 29, 2024

In this episode of the Agile Brand podcast with Greg Kihlström, Martha Brooke discusses the science of CX surveys. Martha touches on why most customer experience programs aren’t scientific, how you can become more scientific in your approach, and when and how to use AI in your survey program. Customers have priorities.

Surveys 62

Surveys Construction Banking Metrics 62

Kayako

OCTOBER 29, 2015

Customer feedback doesn’t make it back to your company. Customer feedback can be a goldmine for product and marketing teams. The support team is getting instructions from you, but they’re not sending any feedback back to you. There are some specific reasons why outsourcing tends to fail: 1.

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outsourcing Customer Support Feedback Surveys 114

JustCall

MAY 2, 2021

Host Conference Calls from JustCall. It takes less than 30 seconds to setup a conference room & host a conference call to allow upto 50 participants to join a conference call. Post-Call Survey to Level-up Customer Experience. to get post-call survey in Aircall. You don't get this with Aircall.

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call center software Call Center Analytics CRM 97

ProProfs Blog

DECEMBER 23, 2019

Maybe a couple of customer surveys. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation. Rely on customer feedback. Their feedback towards the services they received via your operators through post-chat survey form.

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Nicereply

JUNE 18, 2020

If you let them go silently into the night, you’re missing out on a big opportunity for clear, unfiltered feedback. By keeping it open-ended they got specific, actionable feedback that they didn’t expect. For example, attend industry conferences. Conferences are a great opportunity to meet several customers in one area.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

delighted

MARCH 15, 2019

A VoC program is the way a company gathers, analyzes, and acts on customer feedback to create a customer-centric culture. When most companies want to improve their customer experience with a VoC program, they often start with just one customer survey type—usually a net promoter score (NPS) or customer satisfaction (CSAT) survey.

Surveys 75

Surveys Benchmark B2B Feedback 75

Aspect

JUNE 23, 2020

If your business allows, consider starting with pilot work “at the office” programs for limited amounts of staff to “start small, refine fast” to test out policies, procedures, get feedback from employees and from facilities experts on what to change to scale up to larger groups.

Contact Center 139

Contact Center Management outsourcing Surveys 139

ROI CX Solutions

DECEMBER 16, 2024

Why contact centers must prepare for the holiday season A recent survey by The Conference Board found that the average American plans to spend $1,063 on holiday shopping in 2024, about 8% more than the $985 they spent in 2023. Evaluate and improve: Review metrics from the holiday season to refine strategies for the next year.

Contact Center 52

Contact Center Interactive Voice Response Average Handle Time outsourcing 52