Fonolo

JANUARY 8, 2019

The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!), Whether you’re a Fonolo customer, prospect, or business partner, we look forward to ENGAGE-ing with you at this conference which we’re sure will nurture even stronger relationships. Catch up with Fonolo!

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Noble Systems

OCTOBER 25, 2017

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System.

Gamification 40

Gamification Call Center Management Coaching 40

Fonolo

MAY 17, 2017

Handpicked related content for you: Top Customer Service Conferences in 2020. Handpicked related content for you: Top Customer Service Conferences in 2020. Gamification. Gamification uses the typical elements of game playing in the contact center as a way to encourage agent engagement and improve retention.

Contact Center 70

Contact Center Technology Interactive Voice Response Gamification 70

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Inviting call center leaders to retreats or conferences with the executive team is a great way to foster a collaborative environment. Frank Spear. rafflepress.

Call Center 182

Call Center Management Scripts Coaching 182

Fonolo

JANUARY 31, 2023

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing. But working remotely doesn’t mean you have to stop training.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Strategic Contact

NOVEMBER 2, 2016

I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. And, of course, I like to check out the latest vendor offerings. Read More »

Gamification 48

Gamification Contact Center Technology 48

Fonolo

JUNE 17, 2015

Use incentives and gamification. Your team can use Zoom or BlueJeans to attend training sessions and conferences while working remotely. Video conferencing can also be a great opportunity to bring together different offices or teams, have training from teachers from much further afield and attend virtual conferences.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Transparent BPO

JULY 9, 2019

We also used gamification techniques to make learning about the genre fun. For sports, we covered everything from the NFL, NBA, NHL, MLB, PGA, and NASCAR to collegiate athletics with their respective conferences (e.g., SEC, PAC 12, BIG 12, etc.).

Contact Center 95

Contact Center Gamification Entertainment Consulting 95

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Host an in-person or virtual event or conference . Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : . through support conversations).

Gamification 91

Gamification Education Enterprise Personalization 91

Tethr

APRIL 7, 2020

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Attendees who planned to travel for a four-day conference will not want to sit in front of their screens for four days. You can decide to offer the event online.

Gamification 65

Gamification outsourcing Marketing Technology 65

Liveops

FEBRUARY 28, 2019

Our certification programs set Liveops apart from other providers with a variety of self-paced learning approaches including social tools and gamification programs to optimize agent performance. One of the ways we can activate this remote workforce is through our agent learning platform.

Gamification 18

Gamification Contact Center Call Center Virtual Agent 18

CrazyCall

JANUARY 21, 2019

In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool ! Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results. Call conferences.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

ScreenSteps Call Center

NOVEMBER 2, 2020

When our team visits conferences such as ICMI, CCW, and local events like the Northeast Contact Center Forum, we see dozens of different approaches to improving these two metrics that focus in one of these three areas: Motivation (e.g. gamification), Improving retention of information (e.g. coaching).

Call Center 52

Call Center Gamification Coaching Metrics 52

Calabrio

OCTOBER 15, 2019

That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. This year we also launched our first-ever analytics competition , so there was even more to celebrate. The Engager – Blue Ridge.

Agent Empowerment 16

Agent Empowerment Technical Support Gamification Analytics 16

Enghouse Interactive

JUNE 18, 2021

There are simple rules of gamification you can apply. Team Meetings – If you don’t enjoy your video conferences you are not doing them right! All that has changed is that the age of the video conference has exposed how badly designed meetings are generally. Admin is a great example.

Journey mapping 68

Journey mapping Gamification Consulting Consulting 68

NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Other methods of communication to consider are video chat or conference calls.

Contact Center 54

Contact Center Gamification Call Center call center software 54

Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Conference Chatter.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

CX Journey

NOVEMBER 12, 2015

Legoland, home to the legendary construction toy, never struck me as a conference venue. So, it makes sense to think about gamification here. Image courtesy of Routemaster 4 Hire Today I'm pleased to share a guest post by Paul Laughlin. But it works well.

Gamification 63

Gamification Airlines Construction Coaching 63

Infinity

MAY 25, 2019

So, it’s no wonder that the Digital Marketing World Forum (DMWF) was packed with eager marketers swarming conferences looking for the latest advice on how to make their digital marketing perform for them. It would be unfathomable to imagine a marketer being able to attend every conference. Growing your customer base with gamification.

Marketing 40

Marketing Gamification Surveys Big data 40

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Telesales/Inside Sales.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. Robust voice calling features allow call center representatives to: Practice transferring sales calls, Place conference calls. One of the great benefits of building sales teams is that it creates synergy.

Best practices 62

Best practices Sales Call Center Coaching 62

JustCall

APRIL 4, 2023

Collaboration Conference calling, screen sharing, and team collaboration tools. It includes aspects such as gamification, monitoring, and performance management. Integrations include Salesforce, Microsoft Dynamics, Oracle, and Zendesk. Messaging SMS and MMS messaging features. This makes it easy to create great employee experiences.

call center software 52

call center software Call Center Interactive Voice Response Call Logging 52

Verint

NOVEMBER 27, 2017

The trend toward using more photos, graphics and gamification techniques is a good one, but proceed carefully. The customers were able to select their preference for the next user conference site via picture, and quickly realized that the image option automatically created a personal bias.

Surveys 32

Surveys Construction Feedback Gamification 32

JustCall

APRIL 5, 2023

Global conferencing – Global dial-in so teams from any location can be added to conference calls. Top Features of Twilio Call tracking – Track incoming call sources to attribute them to the right marketing campaign. Call masking – Temporary phone numbers protect agents and callers.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 9, 2023

The AI technology monitors dialer calls and web conferences and transcribes in detail the topics discussed, issues raised, responses provided by your team, call duration, the sentiment tracked by AI, and a general indicator of whether the call went well or not.

Coaching 52

Coaching Sales Chatbots Analytics 52

RapportBoost

DECEMBER 10, 2018

Nate, that button you mentioned, just to clarify, I think I have seen you demonstrate this at conferences, this is like an actual, physical button, right? Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. So, recognizing that difference is very crucial.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Vistio

APRIL 2, 2022

” The other thing that I do is hold in-person meetings, and conferences, and workshops now that we’re getting to a safe way that we can do that again, so that again, leaders can meet in person. And I do that at my conferences and workshops. Again, these are people that are just us like on the ground and leaders.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences.

Customer Experience 40

Customer Experience Customer Service Enterprise Big data 40

Verint

JANUARY 8, 2018

Verint’s Ryan Hollenbeck, senior vice president, global marketing, recently spoke with Saddletree Research’s Paul Stockford for Contact Center Pipeline about the major trends in customer engagement for 2018. More than ever, the customer engagement center has become a focal point for automation and shared intelligence.

Contact Center 33

Contact Center Marketing contact center workforce Gamification 33

Playvox

JANUARY 13, 2022

With this solution, you can forecast, schedule, and manage your team, whether they’re working in their living room or the office conference room. Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams. A WEM solution gives you the tools to empower your agents.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52