Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Good scripting can lessen the amount of decision making, but another way to counteract. Attached is the new script and you’ll be trained on Monday.

Call Center 182

Call Center Management Scripts Coaching 182

CrazyCall

JANUARY 21, 2019

In the best solutions inside sales reps can make use of call recordings, call scripts, call transferring, call conferences, and sometimes even a lead generation tool ! How inside sales differs from telemarketing: the script. In inside sales, you may read from or generally follow a script.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

Fonolo

JANUARY 31, 2023

Your team can use Zoom or another video conferencing platform to attend training sessions and conferences online. To demonstrate the practical aspect of your customer profiles, write up role-play scripts for each profile and have staff act them out. Use incentives and gamification Call center training material can get pretty dry.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Fonolo

JUNE 17, 2015

Use incentives and gamification. Your team can use Zoom or BlueJeans to attend training sessions and conferences while working remotely. Video conferencing can also be a great opportunity to bring together different offices or teams, have training from teachers from much further afield and attend virtual conferences.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Noble Systems

AUGUST 27, 2020

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Telesales/Inside Sales. CRM or customer database integration to help manage customer data.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

JustCall

APRIL 5, 2023

Agent scripting – Agents can be provided with predetermined scripts to increase customer engagement. Global conferencing – Global dial-in so teams from any location can be added to conference calls. Call recording – Calls are recorded for quality and training.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 9, 2023

Call Recording and Analytics Software Call recordings are analyzed for important moments that indicate whether reps are following or deviating from their call plan/script. Dialogue Scripting for a Seamless User Experience and Empathy Good conversations require so much more than just a simple response.

Coaching 52

Coaching Sales Chatbots Analytics 52