Insite Managed Solutions

MAY 23, 2013

Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Conference Chatter.

Contact Center 40

Contact Center Technology Gamification call center workforce 40

aircall

FEBRUARY 1, 2021

Activities like gamification and healthy sales competitions help to inspire and motivate sales team members. If you have an on-site call center, it’s easy enough to hang posters around your facility that promote your messages. Work with features like insight cards and call tagging.

Best practices 62

Best practices Sales Call Center Coaching 62

JustCall

APRIL 5, 2023

Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on. Its in-built AI solution assists live agents in calls and chats to reduce churn and support costs. Call masking – Temporary phone numbers protect agents and callers.

voip 52

voip Interactive Voice Response APIs Contact Center 52