Conference Journey mapping Morale 
ShepHyken
MAY 16, 2022
If you want to fill a room at a conference, just put the word “metric” in your session title, and you’re good to go. He also believes it’s important to measure the touchpoints found in a customer journey map. Measuring behavior gives us real-time information. How to Measure CX Impact by Jim Tincher.
Customer Guru
AUGUST 8, 2018
Harley is a world-renowned keynote speaker and has addressed major business conferences around the world. He is also CEO and founder of Beyond Morale, a customer experience consultancy firm. Jim is Journey Mapper Heart Of The Customer, customer engagement consultancy company. Ian Golding Follow @ijgolding.
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ProProfs Blog
DECEMBER 23, 2019
Mark Zuckerberg opened his keynote address at Facebook’s F8 Developers Conference in 2019 said, “Let’s talk about building a privacy-focused social platform” which made it obvious that he is making an effort to change the negative brand opinion of his brand to a positive tone. Their history as regular customers via chat history.
ChurnZero
APRIL 1, 2022
“You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference. Celebrating incremental progress not only keeps morale high, but it also helps people internalize success.
Netomi
JANUARY 5, 2022
Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. Colin is an accomplished keynote conference speaker who can inspire organizations to focus on their Customers. Follow Adrian on Social Media: Twitter: Adrian Swinscoe (@adrianswinscoe).
ChurnZero
APRIL 1, 2022
But, before going to bed that night, something changed, she recalled in her Battling imposter syndrome in Customer Success session at ChurnZeros BIG RYG conference. Celebrating incremental progress keeps morale high and helps people internalize success. Having realized her long-term goal, Sharon was on cloud nine.
Russel Lolacher
OCTOBER 10, 2022
Because I mean, I would go to and I’ve mentioned this on the podcast before I go to conferences, customer service, customer experience conferences, and we’d have this big conversation about the customer, the customer, the customer leadership, leadership, leadership, but you bring up the employee and you get so many glazed eyes.
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