Interaction Metrics

JANUARY 7, 2025

The discussion highlighted the synergy between scientific customer feedback and customer journey mapping, likening these two tools to the left foot and right foot of an effective CX strategy. Takeaways from the Customer Journey Mapping Roundtable Takeaway #1. Takeaway #3. Takeaway #4. Takeaway #5.

Journey mapping 62

Journey mapping Consulting Consulting B2B 62

Avaya

APRIL 3, 2017

I recently attended the 2017 MoNage conference, which focused on the Age of Messaging over the Net—a phrase coined by the founder Jeff Pulver. Jeff was a pioneer in the VoIP industry, having created the Voice over the Net conference, co-founding Vonage. Maintaining a View of the Customer Experience with Customer Journey Maps.

Journey mapping 58

Journey mapping Chatbots Contact Center Airlines 58

ProProfs Blog

MAY 29, 2020

Map Your Customers’ Journey: Just walking a mile in your customers’ shoes is not enough; map this journey out. Make use of customer journey and customer experience maps to accurately track the various touchpoints and the impact they have on your customers.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

CustomerSuccessBox

DECEMBER 24, 2021

It basically ties back to the earlier point of establishing a clearly defined customer journey. The most effective way to understand the touchpoints that your firm has with your customers is through the process of customer journey mapping. However, you shouldn’t sit idle once the map is created. Let’s find out.

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Journey mapping Chief Customer Officer Upselling Customer retention 52

ChurnZero

OCTOBER 20, 2020

I wanted to share some tips on successfully transitioning from a services-based organization to a core Customer Success offering, with services as an upsell opportunity. You are looking for additional opportunities to upsell products and services and create a consistent and measurable experience for customers.

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Journey mapping Calibration Upselling Consulting 40

Education Services Group

MAY 11, 2018

While attending this year’s Gainsight Pulse Conference, the significance of human-touch was made clear across the board. take advantage of upsells and cross-sells. The five big ways vCSMs will supplement your CS team: Customer journey mapping and opportunity discovery. High churn rates. Renewal loss. Lower labor costs.

Journey mapping 40

Journey mapping Best practices Upselling SaaS 40

REVE Chat Blog

NOVEMBER 21, 2019

Enhanced ability to upsell with relevant deals and offers – The sales agents can offer information about the current sale going on, or a discount coupon available for the product they are interested to purchase. It will open the door for upselling. Map your customer journey .

B2B 77

B2B Best practices Sales Education 77