Conference outsourcing Wait times 
ROI CX Solutions
DECEMBER 16, 2024
While this season is an exciting time to enjoy with loved ones, contact centers can quickly become overwhelmed this time of year by an influx of calls, stressed-out customers, and increased demands. Craft a flexible staffing strategy: Hire seasonal agents, explore outsourcing solutions, or cross-train your team to manage demand.
Taylor Reach Group
JANUARY 5, 2018
Outsourcing your Contact Center can be a scary proposition. Whether you’ve been providing great service in-house or you’re making outsourcing part of your initial business plan, you can’t afford to let service slip. 1) Make the right choice: The first step, choose your new outsourcer carefully. By: Peg Ayers , MBA, CCXP.
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Call Experts
DECEMBER 18, 2019
4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.
Call Experts
FEBRUARY 19, 2020
4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.
Call Experts
JANUARY 8, 2020
4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.
Call Experts
JANUARY 29, 2020
4 Strategies to Outsource Telephone Triage . Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. Outsourcing to Call Center Offers Efficiency and Savings.
Call Experts
DECEMBER 12, 2019
Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. For too many customers, this also means longer wait times. This helps us forecast our holiday traffic trends and understand which days and weeks will most likely hit peak times in call volume.
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