NICE inContact

OCTOBER 30, 2019

With an extensive portfolio of technology, products, and solutions, including workforce and quality management, real-time automation, interaction recording, voice of the customer, performance management, and analytics, our customers are uniquely positioned to positively impact performance.

Best practices 48

Best practices First call resolution Employee engagement Quality management 48

CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. 2020 has, of course, spawned many changes. “It’s About Calabrio Customer Connect: October 27-28, 2020.

Analytics 52

Analytics Self service Best practices Quality management 52

Customer Service Life

MAY 15, 2017

Their advanced reporting allows customer service leaders and quality managers to see how often certain macros are being used and how often they’re being customized or even completely changed. I alluded to Front in my recent update about the 2017 Opentalk Conference.

Technology 74

Technology Customer Service Contact Center CRM 74

Avaya

MAY 20, 2019

Quality Management? Workforce Management? If you’re in the Orlando area this week, we hope to see you at Verint’s 2019 Engage Conference taking place May 20-23. When thinking about Workforce Engagement , what comes to mind? Call recording? You wouldn’t be wrong, but Workforce Engagement has evolved into so much more.

Marketing 11

Marketing Self service Contact Center Quality management 11

Verint

MARCH 6, 2018

Strata Data Conference. Jenni Palocsik, senior director of content marketing, and Siobhan Miller, senior director of portfolio market strategy, will share insights on “Using Automated Quality to Make Every Agent Your Best Agent” at 2 p.m. ePharma Conference. Your Enterprise AI is Only as Good as Your Data”. Out with the Old.

Quality management 35

Quality management Coaching Self service Enterprise 35

Verint

JUNE 6, 2017

As discussed in a recent blog post by Laurie Wickham, the 2017 Verint Engage Global Customer Conference took place recently in Orlando, Florida with attendees from 17 countries and a variety of industries.

Employee engagement 34

Employee engagement Quality management Analytics Best practices 34

Calabrio

AUGUST 31, 2018

Each year, I focus on one or two major items that I learn at the conference and spend the next year working to implement that knowledge to perfect processes within our organization. Q: The theme of this years conference is Amplify the Connection. Q: What are you passionate about? by Dierks Bentley.

Best practices 52

Best practices Engineering Contact Center Feedback 52

SharpenCX

JUNE 9, 2021

You’re not Michael Scott calling everyone into the conference room. Culture is important when you’re supporting and managing remote teams. And all of these qualities are directly connected to employee engagement. . It’s easy as the manager to get stuck on the details. Socializing and community happen organically. .

Management 67

Management Contact Center Employee engagement Engineering 67

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. Colin is an accomplished keynote conference speaker who can inspire organizations to focus on their Customers. Follow Adrian on Social Media: Twitter: Adrian Swinscoe (@adrianswinscoe).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

8x8

DECEMBER 3, 2018

Use tools like Expert Connect to give agents immediate access to available experts, helping to drive first-call resolution, and Quality Management to coach agents and improve their service skills. Attend industry conferences and webinars to learn how your peers and competitors are improving customer service. ICMI ccExpo 2019.

Customer Service 54

Customer Service Abandon rate Contact Center First call resolution 54

Verint

APRIL 27, 2017

Primary themes during the conference included: Digital Transformation Is Ushering in an Era of Unprecedented Change. Earlier this week Verint took part in the. Customer Contact East: Frost & Sullivan Executive MindXchange. in Fort Lauderdale, Florida. Verint’s own research has shown that:

First call resolution 41

First call resolution Employee engagement Quality management Analytics 41

Enghouse Interactive

MAY 25, 2020

Resource: Video Conference Security – Basic Checklist. If the video conference has been recorded, ensure it is encrypted and that playback can only be accessed via code, name/email validation, with playback limited to a certain timeframe. Then, implement all the security features per their recommendations.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Serenova

APRIL 26, 2019

The conference offers three days of content-packed sessions, an exhibit hall for vendor info and demos, and the opportunity to talk to contact center leaders and hear practical insights. I invite you to stop by booth 608 to learn about Serenova’s cloud contact center solutions , including our native workforce optimization/quality management.

contact center solutions 40

contact center solutions Cloud contact Contact Center CRM 40

Verint

NOVEMBER 16, 2017

One of the most valuable things we did over time was to create small, informal, cross-functional groups and set up one-hour brainstorming sessions on topics including customer experience, root cause analysis, quality management and cross-selling. These meetings were light in structure, but high in idea creation and creativity.

Wireless 32

Wireless contact center workforce Enterprise Customer centricity 32

Hodusoft

FEBRUARY 14, 2020

Users have expressed satisfaction with Genesys product performance and services that help them to integrate the system into their infrastructure with API, activity dashboard and CRM integration.

call center software 52

call center software Call Center Contact center software voip 52

Global Response

MARCH 26, 2024

This includes GDPR for data protection and ISO certifications for quality management. Your teams should be able to connect via email, video conferences, project management software, and live chat. The vendor should employ stringent data security measures and fully comply with regulations.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Verint

AUGUST 31, 2017

Engage APAC Customer and Partner Conference 2017. Quality Assurance & Training Connection (QATC) Annual Conference. September 6-7; Melbourne, Australia. Whether it is chatbots, voice recognition, the Internet of Things or the cloud, the future of customer service is bright. September 19-21; Nashville, Tennessee.

Customer Service 27

Customer Service Employee engagement Healthcare Chatbots 27

JustCall

APRIL 5, 2023

Global conferencing – Global dial-in so teams from any location can be added to conference calls. Top Features of Twilio Call tracking – Track incoming call sources to attribute them to the right marketing campaign. Call masking – Temporary phone numbers protect agents and callers.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Hodusoft

NOVEMBER 29, 2022

It provides simple interfaces for non-technical users.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Beyond Philosophy

JANUARY 12, 2023

His career started at IBM, and he remembers the total quality management days. However, the concept that everyone must pursue high standards in every part of the organization has been absorbed into business management. Now, TQM is just part of the job, so total quality management doesn’t get a focus anymore.

Engineering 195

Engineering Quality management CRM Customer Experience 195

Certified Languages International

OCTOBER 26, 2020

As you can see, CHCs hold a special place in our healthcare system, and they are a reason why CLI attended and exhibited at Minnesota’s Many Faces of Community Health Annual Conference. While the venue changed from last year because of the pandemic, the spirit of and devotion to CHCs remained ever present.

Healthcare 98

Healthcare Transportation Education Quality management 98

Playvox

JANUARY 13, 2022

With this solution, you can forecast, schedule, and manage your team, whether they’re working in their living room or the office conference room. Quality Management (QM) Solution. A WEM solution gives you the tools to empower your agents.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52