ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. Just not by the CSM.”.

Upselling 98

Upselling SaaS Sales Accountability 98

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. The post Customer Success is Changing: Top SaaS CEOs Reveal What’s Ahead appeared first on ChurnZero.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Represent the company at industry events and conferences.

SaaS 52

SaaS Upselling Enterprise industry standards 52

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. September 7-10,2021. Boston- USA.

SaaS 52

SaaS Education Best practices Marketing 52

Totango

SEPTEMBER 26, 2019

Yesterday at the 2019 APPEALIE SaaS Conference in San Francisco, Totango was named the winner of the 2019 APPEALIE Award for Best SaaS Customer Success. The APPEALIE is awarded annually to SaaS applications and solutions that demonstrate excellence through innovation, customer delight and dedication to constant improvement.

SaaS 11

SaaS Customer advocacy Enterprise Customer centricity 11

Satrix Solutions

JANUARY 2, 2019

Which is why attending conferences are paramount for professional and personal development. The ability to network with people organically, deeply engage with content with like-minded peers, and have a little fun, are all reasons conferences are valuable ways to improve yourself and your company. Dates: TBD. Gainsight Pulse 2019.

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

JustCall

JANUARY 17, 2023

The three-day conference will take place between January 24th and 26th, 2023, at New York Hilton Midtown. Sebastian Badea is the Head of Real Estate Partnerships at SaaS Labs, the parent company of JustCall. Find us at the 2023 Inman Connect New York Conference from Jan 24th to 26th, 2023. What, when, where? Want more details?

Real estate 11

Real estate Call Logging SaaS CRM 11

Nicereply

MARCH 23, 2021

Heidi Craun – Founder of Insightful Delight , a boutique customer support consultancy, as well as Intermitten , a unique tech conference centered around creativity, community and diversity. Sarah Hatter – Founder of the Elevate conferences (Support, Women and Leadership themed conferences each year.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 52

Personalization SaaS Upselling B2B 52

ProProfs Blog

APRIL 17, 2020

Be it a small gathering, conference, sports event, fundraisers, trade shows, capturing the valuable feedback has become essential for businesses, associations, or even non-profit organizations. For e.g., If you are hosting a seminar on a SaaS-based software, ask questions like: “How does the future of the SaaS industry look to you?

Surveys 125

Surveys SaaS Feedback Advertising 125

Amity

NOVEMBER 21, 2016

SaaS customer success leaders publicly encourage greater adoption of this practice. At the TSIA World conference in May, Rachel Barger presented how Lithium Technologies’ CSMs use their benchmarking program to make recommendations to customers. I’ve written more about this link in a recent post.

Benchmark 59

Benchmark SaaS Best practices Metrics 59

Mindtouch

FEBRUARY 12, 2018

Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints.

SaaS 48

SaaS Marketing Personalization Sales 48

Mindtouch

APRIL 3, 2017

The topic spectrum is broad, the vertical applications are numerous, and at the Pulse Conference, it all boils down to customer success above all else. Manufacturing can take tips from high-tech, retail can learn lessons from the SaaS subscription model, etc. Did you or someone you know make the video below?

Entertainment 48

Entertainment SaaS Analytics Marketing 48

CSM Magazine

MARCH 12, 2021

Here are five must-have SaaS (Service as a Software) tools for teams working from home. #1: It’s a fantastic SaaS tool with a visual interface that allows for real-time updates on business activity. 2: Zoom for Video Conferences. Other features include shared calendars, team chat, and video conference calls.

SaaS 52

SaaS Scripts Enterprise Accountability 52

ChurnZero

MAY 11, 2021

The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . As opposed to the SaaS, which stands for software as a service. . For more information on upcoming TSIA conferences visit their site here. . . Only 27.2%

SaaS 98

SaaS Benchmark B2B Analytics 98

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. You can watch all the on-demand sessions from the conference now.) 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

APRIL 8, 2022

At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. Customer Success is a growing SaaS community. Y’all are the best!”. has it all.

SaaS 98

SaaS Sales Personalization 98

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. Read the complete guide: How to crush SaaS customer onboarding 3.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. CS in the non-SaaS space is growing.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

Amity

FEBRUARY 18, 2014

In Part 1 we expanded Geoffrey Moore’s Four Gears model to this emerging B2B model ( SaaS 2.0 ) In this post we will examine how to operationalize the four gears. Four Gears Model for B2B SaaS. This new requirement to focus on customer outcomes is forcing B2B SaaS vendors to adopt new strategies, tactics and operations.

B2B 48

B2B SaaS Customer advocacy Metrics 48

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. Meet The Experts.

Government 52

Government Consulting Consulting SaaS 52

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. About PCI Pal.

Government 52

Government SaaS Best practices Engineering 52

CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Register for PCI Pal’s free virtual conference – Click here. For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

Government 52

Government SaaS Customer Experience Marketing 52

CX Global Media

JULY 26, 2017

SaaS: Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. SaaS is one of three main categories of cloud computing, alongside infrastructure as a service (IaaS) and platform as a service (PaaS). Source: www.8×8.com.

Contact Center 159

Contact Center SaaS Call Center Technical Support 159

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Into SaaS ? We all face the same challenges in understanding SaaS businesses. . It was an all digital event with over 50,000 global attendees. Calculating churn can be tricky. Customer Success Around the Web.

SaaS 90

SaaS Upselling Customer centricity Education 90

ChurnZero

JUNE 16, 2020

SaaStock has been helping SaaS businesses gain traction, grow and scale for the last five years with their in-person conferences. “ #SaaS business models are evolving in the performance economy. Some learnings: • SaaS cos typically spend ~10% of their ARR on Marketing Programs. Customers Demand Value.

SaaS 92

SaaS Customer centricity Customer retention B2B 92

ChurnZero

SEPTEMBER 26, 2019

2019 SaaS Awards Announced – Appealie Honors Best Product and Leaders in SaaS. . APPEALIE has announced the winners of the 2019 SaaS Awards, including inaugural executive and investor awards. 23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. OVERALL SAAS AWARD WINNERS.

SaaS 45

SaaS Benchmark Surveys Feedback 45

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. Why are we doing a Customer Success conference ? One of the most common question to ChurnZero is : when are you going to have a conference? How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

ChurnZero

OCTOBER 31, 2023

He was tasked with getting a SaaS implementation that was eight months behind back on schedule. The 11 stumbling blocks of SaaS implementations This might sound like a heck of a way to start a new job, yet its also not uncommon, particularly among startups. The customer was understandably unhappy.

SaaS 52

SaaS Sales Metrics Benchmark 52

CrazyCall

SEPTEMBER 4, 2018

Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Max Altschuler is the founder and CEO of Sales Hacker, a media company which is made up of conferences, webinars and meetups all around the world, online publications, webinars and is mainly focused on the future of B2B sales. Personal website.

Sales 129

Sales SaaS CRM B2B 129

Totango

NOVEMBER 22, 2017

This annual industry conference that Totango produces is for ALL customer-facing professionals that want to deliver on their promise to customers.

SaaS 85

SaaS Customer centricity Best practices Enterprise 85

ChurnZero

OCTOBER 5, 2021

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. SaaS customers are only using 50% of the licenses that they buy- @markroberge. Are your compensation plans setting your business up for longer-term success or subscription contraction?

SaaS 95

SaaS B2B Customer retention Sales 95

Totango

JUNE 6, 2018

According to Thomas Lah, Executive Director TSIA, traditional software companies now have 22% of revenue coming from SaaS businesses. SaaS solutions have short license terms – typically one year, but usually not more than three. What does that trend mean for these companies?

SaaS 48

SaaS Best practices Sales Technology 48

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations.

SaaS 94

SaaS Best practices CRM Enterprise 94

ChurnZero

JUNE 2, 2023

A Customer Success Manager at a Series-B stage SaaS company had just learned a key contact—their customer champion—was moving on to a new role. That’s according to a data analysis presented by Sturdy CEO Joel Passen at the BIG RYG conference last year. As for the SaaS company described in the beginning?

SaaS 98

SaaS Accountability Personalization Sales 98

TechSee

JANUARY 25, 2023

The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field. Rick has more than 15 years experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

Automotive 41

Automotive Management Enterprise B2B 41

AWS Machine Learning

FEBRUARY 1, 2024

The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. There are three general types of vector databases: Dedicated SaaS options like Pinecone. Vector database features built into other services.

Best practices 131

Best practices Engineering SaaS Accountability 131