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Five Reasons Why E-commerce Players Need Social Media Contact Center Software

Hodusoft

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Many e-Commerce players using Social Media Contact Center Software for better CX. HoduCC Contact center software with social media multi-channel intigration and the smart features will help boost your eCommerce business.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Contact center software vendors are increasingly offering modules that allow agents to manage interactions via social media sites such as Twitter and Facebook.