Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

Creative Virtual

JULY 30, 2019

In my role leading a global company, I have the opportunity to travel all over the world speaking at conferences, meeting with enterprise executives and collaborating with other industry experts. Creative Virtual is in a unique position to rescue these failing chatbot projects. By Chris Ezekiel, Founder & CEO. we want to help.

Chatbots 40

Chatbots Virtual Agent Telecommunications Enterprise 40

Creative Virtual

MARCH 27, 2023

By Björn Gülsdorff CCW is the “international conference and trade show for innovative customer dialogue”, which is a bit bulky a title, but much better than the original ”CallCenterWorld” which is no longer a good fit. The two top topics – Agent Assist and Voice Bots After years (decades?)

Virtual Agent 52

Virtual Agent Education Self service Management 52

SmartAction

MAY 17, 2019

SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text. Some of the technical wizardry and first-rate business models showcased here at the conference has been fantastic to learn about.

Virtual Agent 40

Virtual Agent Call Center Self service Marketing 40

Creative Virtual

OCTOBER 18, 2018

When implemented properly, chatbots are a powerful tool to bring together the contact centre with self-service channels and navigate language and culture barriers to create conversational engagement with customers. Creative Virtual will once again be supporting our partner company Continuous Technologies at the annual conference.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. The user interface allows seamless collaboration between your team members. Ask for training.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

EPIC Connections

OCTOBER 20, 2017

EPIC Connections and SmartAction partnered with both NICE inContact and its customer, TechStyle, to deliver a highly-rated, executive track session at the inContact User Conference (ICUC). The award was presented during inContact’s DEVone Conference last week in Salt Lake City, Utah.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference. ET on May 2.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. The user interface allows seamless collaboration between your team members. Ask for training.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

JustCall

JANUARY 31, 2023

Fully self-service and easy to set up. Top Features of Zoom Meetings: Good for HD video and audio collaboration Rooms and Workspaces : Helps you to power up your conference rooms with video Phone System: Serves as an ideal enterprise cloud phone system. Better call quality than its competitors.”

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

APRIL 5, 2023

Using Google Chat, your team can easily collaborate via text, build collaborative chat rooms, conduct web conferences, share documents, and deliver presentations. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

APRIL 5, 2023

Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required. Avaya Cloud Virtual Agent: The brand’s AI-powered auto attendant system paves the way for smart call routing. Global conferencing – Global dial-in so teams from any location can be added to conference calls.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

FEBRUARY 13, 2023

Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk. Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52