ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Now, businesses will look for quick and simple ways like Email Signature Surveys and Popup Surveys to collect feedback with every interaction or event. .

Feedback 216

Feedback Entertainment Surveys Banking 216

ShepHyken

JULY 8, 2019

Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. If you’re in the customer care world and haven’t attended the CCW conference, this article may entice you to attend their next event. This Bizarre Support Chat Will Make You Laugh.

Customer Service 303

Customer Service Customer centricity Customer Care Finance 303

ShepHyken

MARCH 25, 2019

Survey: Customer experience trends 2019 by Lynne Capozzi. ClickZ) Per a recent survey, 66% of consumers globally said: “I don’t remember when a brand experience exceeded my expectations.” My Comment: Last week I attended the Oracle ModernCX conference in Las Vegas. (I wrote a book on it!)

Customer Service 283

Customer Service Surveys Customer Experience Customer Support 283

delighted

APRIL 1, 2024

One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions. Keep reading to learn how to effectively capture the attendee experience with post-event surveys. In this post, we’ll cover: What is a post-event survey? Why send post-event surveys?

Surveys 100

Surveys Feedback Best practices Construction 100

ShepHyken

MARCH 18, 2019

When I speak at conferences in front of an organization’s leadership, I’m almost always asked about how to build the customer-foc used culture. My Comment: If you’ve read my work and these weekly roundups, then you know that I’m a fan of the NPS survey. It’s one thing to implement the survey to get feedback.

Customer Service 227

Customer Service Customer centricity Feedback Surveys 227

ProProfs Blog

JUNE 26, 2019

To make your survey design process easier, we have compiled a comprehensive survey question bank that covers the most basic questions to the most detailed ones across industries. Customer Survey Questions. Human Resource Survey Questions. Market Research Survey Questions. Education Survey Questions.

Surveys 112

Surveys Feedback Education Employee engagement 112

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. New to QR code surveys, or need a refresher? What is a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. And a right set of event ticketing strategies is essential when you want to boost ticket sales online for your upcoming conference planning project, whether in-person or virtual. Decide on a pricing strategy. Choose the right ticketing platform.

Education 78

Education Sales Advertising Marketing 78

GetFeedback

APRIL 15, 2019

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Good event marketing is about more than simply hosting a conference or fundraiser. You can do this by presenting your event survey questions in three stages : Before the event (Pre-event surveys).

Surveys 83

Surveys Transportation Feedback Marketing 83

Beyond Philosophy

MAY 8, 2021

Complete this short survey. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Please tell us how we are doing! Customer Experience Information & Resources. Customer engagement is critical to your success.

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

CCNG

OCTOBER 14, 2021

Start with your customers’ voices and the friction points they articulate on calls, surveys, and social media. Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference. If I understand our culture and organization focus, where do I go next?

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

CCNG

MAY 10, 2023

In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No conferences. ENGAGE YOUR CUSTOMERS BY TALKING WITH THEM, NOT SURVEYING THEM.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

Beyond Philosophy

MAY 21, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Complete this short survey. Here are a few key moments in the discussion: 03:59. Verint sponsors this episode. Please tell us how we are doing! Customer Experience Information & Resources.

Consulting 39

Consulting Consulting Enterprise Analytics 39

Beyond Philosophy

AUGUST 13, 2022

24:26 Colin shares a story about how a leadership conference revealed to him several years ago how his personality traits were interpreted by his team through communication, and how they didn’t necessarily match his self-view. Complete this short survey. Please tell us how we are doing!

Personalization 221

Personalization Consulting Consulting Surveys 221

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Whether it’s a conference or symposium or a sporting event or concert, the hybrid event could be the format’s future. Complete this short survey.

Consulting 195

Consulting Consulting Customer Experience Surveys 195

ShepHyken

MARCH 3, 2017

Face-to-face time is essential to healthy collaboration – or at the very least, being on the same conference line or web conference. At CSP, Jeff is responsible for executing all phases of the customer service measurement process, including designing surveys, analyzing data, identifying trends, and helping clients implement changes.

Surveys 218

Surveys Feedback Customer Service Management 218

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s either for support or brand research. […] 88% of people we surveyed felt better about brands that offer a shared space for customers to connect.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

CSM Magazine

OCTOBER 29, 2024

The award was presented at the APPA annual conference in Louisville where 20 utilities were recognized for excellence in various areas including customer service, communication, reliability, and overall satisfaction. To access the latest Voice of the Customer Survey results for DPU, visit [link] We have a great team here at DPU.”

Government 52

Government Surveys Technology Customer Service 52

CSM Practice

MAY 13, 2020

CSM Practice conducted a weekly survey to observe potential improvements with how the crisis impacted SaaS companies and customer success management teams. We have compiled the results of our 4-week survey. Our COVID-19 survey also focused on uncovering SaaS companies’ plans for returning to working in the office.

SaaS 83

SaaS Surveys Upselling Customer retention 83

Call Center Weekly

NOVEMBER 19, 2018

Leadership must be committed to improving and should regularly attend training, seminars and conferences. I recommend leadership review customer feedback, customer satisfaction surveys, and other Voice of Customer data, as a team. Front line supervisors, leads and managers are a great source for ideas- one of the best IMO.

Government 222

Government Contact Center Feedback Consulting 222

Beyond Philosophy

APRIL 24, 2021

Complete this short survey. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Please tell us how we are doing! Customer Experience Information & Resources. Customer engagement is critical to your success.

Customer Experience 221

Customer Experience Consulting Consulting Enterprise 221

Beyond Philosophy

MAY 15, 2021

Complete this short survey. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. Please tell us how we are doing! Customer Experience Information & Resources. Customer engagement is critical to your success.

Customer Experience 259

Customer Experience Management B2B Customer emotions 259

ShepHyken

JUNE 25, 2018

My Comment: Here is a great recap of some of the pertinent facts and stats from Medallia’s “Customer Experience Tipping Point” survey. Blake Morgan) Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a conference or event.

Customer Service 216

Customer Service B2B Personalization Enterprise 216

Beyond Philosophy

JULY 9, 2022

So, consider how you can apply these concepts to business, whether through the contact center and account management interactions, or marketing messaging, or even in the conference room. Complete this short survey. 14:51 Ryan talks about the second theory of humor, Relief Theory, and we all felt a lot better afterward.

Consulting 44

Consulting Consulting Contact Center Surveys 44

CCNG

FEBRUARY 28, 2024

When surveying telecommuters who work from home all/some/most of the time, 71% said it was due to the work/life balance it provides. According to a survey by Zoom, the number one reason your employees come to the office is to socialize, and this bonding positively affects employee mental health.

Best practices 195

Best practices CCNG Surveys Technology 195

ProProfs Blog

SEPTEMBER 17, 2021

Imagine asking the above questions in a market research survey. The above survey questions fall in the category of leading questions and loaded questions. Usually, these biased survey questions compel the survey respondents to answer in a particular way on the basis of assumptions, fear factor, admission of guilt, and more.

Surveys 78

Surveys Airlines Customer Service Accountability 78

Beyond Philosophy

MAY 14, 2015

Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.). While call center usage is about the same, use of FAQ pages increased from 67% in 2012 to 76% in 2014, according to Forrester. Clearly, more Customers want self-service options. How Self-Service is a Challenge to Organizations.

Self service 402

Self service Best practices Customer Experience Call Center 402

ShepHyken

APRIL 20, 2018

According to the 2018 ReviewTrackers Online Reviews Survey , 63.6 Read Shep’s latest Forbes Articles: Oracle’s Modern Customer Conference Provides Plenty Of Lessons. This is likely to happen online. percent of consumers report they are likely to check reviews on Google before visiting a business.

Customer Experience 204

Customer Experience Benchmark Education Surveys 204

ShepHyken

MAY 8, 2017

CIO) From the recent Adobe digital marketing conference, here are 10 examples of brands (and in one case, an Australian entrepreneur) that are killing it with their content marketing and/or customer experiences. I have added my comment about each article and would like to hear what you think too.

Customer Service 204

Customer Service Airlines B2B Marketing 204

Sykes

NOVEMBER 14, 2019

SURVEY: Americans’ Perceptions of the Future of Work. In early October 2019, we surveyed 1,500 employed adult Americans across the U.S. Survey Results. In what follows, we share working Americans’ responses to our 17-question survey, conducted by Pollfish on October 4, 2019. Over the past five years, both U.S. Age Groups.

Surveys 81

Surveys Telecommunications Technology Transportation 81

CX Accelerator

NOVEMBER 26, 2021

The job focused on the doctor experience at these hospitals and I was brought in to address a major pain point that had been revealed in a survey Shane had administered: car parking at 10 hospitals located in 6 different states. Thank you, my love! Andre Grandt. I'm extremely grateful for the CX community at large. Nate Brown.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

CX Accelerator

NOVEMBER 26, 2021

The job focused on the doctor experience at these hospitals and I was brought in to address a major pain point that had been revealed in a survey Shane had administered: car parking at 10 hospitals located in 6 different states. Thank you, my love! Andre Grandt. I'm extremely grateful for the CX community at large. Nate Brown.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

Beyond Philosophy

MAY 7, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Complete this short survey. 08:07 We hear about an insurer in Europe who is using Customer Science to improve first all resolution and Customer Experience in the contact center. Verint sponsors this episode.

Consulting 195

Consulting Consulting Enterprise Contact Center 195

Beyond Philosophy

JANUARY 12, 2022

The late Steve Jobs said at a 1997 Apple World Worldwide Developers Conference, “You’ve got to start with the Customer Experience first and work backward towards the technology.” ” Now, in 2021, this quote couldn’t be any more pertinent than it was nearly 25 years ago.

CRM 348

CRM Technology Contact Center Personalization 348

Beyond Philosophy

JUNE 20, 2015

Web-based survey invitations were sent to the company’s current customers. Close to 1,000 survey responses were received. The next step in analysis and guidance to the company was to identify which tactics, diagnostics in the survey, could move the organization’s customers to a more bonded state.

B2C 257

B2C B2B Metrics Entertainment 257

Beyond Philosophy

JANUARY 19, 2022

In this episode, we invited Dobrian Dobrev ( @DobrianDobrev ), a User Experience Designer and a speaker at UX conferences and author on UX Design and Information Architecture to tell us how the metaverse will change things in brand marketing. Complete this short survey. Please tell us how we are doing!

Entertainment 195

Entertainment Consulting Consulting Technology 195

Nicereply

MARCH 23, 2021

Heidi Craun – Founder of Insightful Delight , a boutique customer support consultancy, as well as Intermitten , a unique tech conference centered around creativity, community and diversity. Sarah Hatter – Founder of the Elevate conferences (Support, Women and Leadership themed conferences each year.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141