Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

SEPTEMBER 6, 2018

On September 12-13, Opus Research will bring their Conversational Commerce Conference (C3) to the Four Seasons Hotel in San Francisco. The conference features case studies, industry use cases, and a series of interactive, topical panel discussions.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

ConvergeOne

AUGUST 23, 2022

In a recent blog post, I talked about IVAs (Intelligent Virtual Agents) , which are deployed widely to enhance the customer experience by streamlining and handling the customer need immediately, with little to no human intervention. But let’s kick it up a notch. They are becoming more and more connected all the time.

Customer Experience 74

Customer Experience Entertainment Virtual Agent Accountability 74

Creative Virtual

OCTOBER 22, 2019

The CXtech Conference and Showcase , returning to London for a second year, will explore the technologies changing today’s customer experience (CX) landscape, from design to delivery to analysis. Creative Virtual is pleased to again be a sponsor of the event, co-located with the AI & Robotics Conference , on 31st October.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Hodusoft

JANUARY 5, 2022

For companies with established virtual agent programs, scaling up support is critical. Optimize existing virtual agent environments with prioritized intents, 24/7 activation, and routing based on urgency. This also enables less urgent but important calls to be handled first, with the help of call assistants.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Creative Virtual

AUGUST 5, 2021

Industry awards, conferences, and articles frequently showcase and reward vendors for technological innovations. Deploying conversational AI solutions like chatbots and virtual agents can be risky but doesn’t have to be. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Technology Employee engagement 52

Creative Virtual

NOVEMBER 6, 2019

On 31 October I joined my colleague Liam Ryan at the 2019 CXtech Conference & Technology Showcase, which was co-located with the AI & Robotics Conference, in London. He outlined Creative Virtual’s top tips for implementing chatbot, virtual agent and live chat technology.

Technology 40

Technology Virtual Agent Chatbots Employee engagement 40

Hodusoft

JANUARY 5, 2022

For companies with established virtual agent programs, scaling up support is critical. Optimize existing virtual agent environments with prioritized intents, 24/7 activation, and routing based on urgency. This also enables less urgent but important calls to be handled first, with the help of call assistants.

call center software 52

call center software Call Center Virtual Agent Abandon rate 52

Creative Virtual

SEPTEMBER 24, 2019

For as long as virtual agents and chatbots have been used by companies to provide customer self-service, they have been criticised for removing the human touch from interactions and taking away the opportunity to build an emotional connection with customers. By Mandy Reed, Global Head of Marketing.

Self service 40

Self service Virtual Agent Chatbots Best practices 40

Creative Virtual

DECEMBER 8, 2022

Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post. Also in November, Mugdha Desai, our Head of India Operations, took part in the Agile Mumbai 2022 Conference.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Verint

NOVEMBER 2, 2017

Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.

Wireless 42

Wireless Virtual Agent Enterprise Technology 42

Creative Virtual

JANUARY 24, 2019

The one-day conference will feature case studies, innovative digital workplace solutions and tips for improving employee communication. Creative Virtual Founder & CEO, Chris Ezekiel, will draw on his experience in the industry to present on Conversational AI for Employee Engagement.

Employee engagement 40

Employee engagement Virtual Agent Chatbots Best practices 40

Creative Virtual

JULY 30, 2019

In my role leading a global company, I have the opportunity to travel all over the world speaking at conferences, meeting with enterprise executives and collaborating with other industry experts. Creative Virtual is in a unique position to rescue these failing chatbot projects. By Chris Ezekiel, Founder & CEO. we want to help.

Chatbots 40

Chatbots Virtual Agent Telecommunications Enterprise 40

Creative Virtual

OCTOBER 9, 2018

CXtech, a new technology conference and showcase, is coming to London on 12 October. The Creative Virtual team will also take part in the Solutions Showcase, providing live demonstrations of our award-winning chatbot, virtual agent, live chat and knowledge management solutions. By Mandy Reed, Marketing Manager (Global).

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

SmartAction

MAY 17, 2019

SmartAction provides AI-powered virtual agents for call centers to automate conversations traditionally handled by live agents over voice, chat, and text. Some of the technical wizardry and first-rate business models showcased here at the conference has been fantastic to learn about.

Virtual Agent 40

Virtual Agent Call Center Self service Marketing 40

Creative Virtual

MARCH 27, 2023

By Björn Gülsdorff CCW is the “international conference and trade show for innovative customer dialogue”, which is a bit bulky a title, but much better than the original ”CallCenterWorld” which is no longer a good fit. The handover/routing of calls from bots to agents is an important ingredient in the requirements.

Virtual Agent 52

Virtual Agent Education Self service Management 52

Creative Virtual

OCTOBER 18, 2018

Creative Virtual will once again be supporting our partner company Continuous Technologies at the annual conference. I also recommend downloading the new buyer’s guide A Chatbot for Your Contact Centre for tips on using chatbots and virtual agents to align your contact centre with digital channels for seamless customer support.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

Netomi

MARCH 23, 2022

These virtual agents can also answer questions that arise during the process to increase conversion rates. . It will be the 3PLs that have an advanced technology stack, including AI-powered virtual agents, that will build those all-important long-term, profitable relationships with both shippers and carriers. References

outsourcing 52

outsourcing Virtual Agent Transportation Airlines 52

Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

Playvox

SEPTEMBER 1, 2021

And 30% of those polled say the most important aspect of a good customer service experience is speaking with a knowledgeable and friendly agent.”. So if you are not using video conference options like Zoom, Google Meet, Microsoft Teams, or Skype, it is time to start scheduling meetings with customers and meeting their expectations.

Customer Service 68

Customer Service Virtual Agent Education Healthcare 68

Cisco - Contact Center

SEPTEMBER 9, 2019

Cisco Contact Center in action at Google Cloud Next Conference. “Gartner projects that by 2020, 10% of business-to-consumer first level engagement requests will be taken by VCAs… today that is less than 1%… ” Google Duplex Natural Technology. Learn more: Announcing the New Cognitive and Collaborative Contact Center.

Contact Center 67

Contact Center Customer Care Telemarketing Engineering 67

Verint

NOVEMBER 13, 2017

In a keynote address last week at a conference hosted by the Center of Excellence in Wireless and Information Technology (CEWIT) at Stony Brook University, he said that consumers are demanding easy and productive interactions when they contact a company.

Wireless 32

Wireless Virtual Agent Customer Service Banking 32

Creative Virtual

OCTOBER 25, 2018

Earlier this month I attended CXtech, a new technology conference and showcase focused on what’s new, what’s working and what’s coming next in CX technologies. And if you’d like to see our chatbot, virtual agent and live chat solutions in action, be sure to request a live demo to arrange a personalised demonstration.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. The user interface allows seamless collaboration between your team members.

Customer Support 83

Customer Support Interactive Voice Response Call Center Automatic Callback 83

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. This was the fourth time a group of runners from Creative Virtual did a 10k in support of the RSPCA.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

JustCall

JUNE 15, 2020

Virtual customer service is the new normal. Virtual agents are proved to be 13% more productive than their office counterparts. Efficient team collaboration is the reason behind some successfully running virtual customer service teams. Set Virtual Meetings With Video Conference.

Customer Service 52

Customer Service Virtual Agent Accountability Multichannel 52

EPIC Connections

OCTOBER 20, 2017

EPIC Connections and SmartAction partnered with both NICE inContact and its customer, TechStyle, to deliver a highly-rated, executive track session at the inContact User Conference (ICUC). The award was presented during inContact’s DEVone Conference last week in Salt Lake City, Utah.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38

ConvergeOne

AUGUST 23, 2022

In a recent blog post, I talked about IVAs (Intelligent Virtual Agents) , which are deployed widely to enhance the customer experience by streamlining and handling the customer need immediately, with little to no human intervention. But let’s kick it up a notch. They are becoming more and more connected all the time.

Customer Experience 40

Customer Experience Entertainment Virtual Agent Accountability 40

Global Response

AUGUST 7, 2023

On the other hand, the right kinds of software can empower agents to do their jobs well and effectively. Even better, agents and management can work together to design and implement QA processes, evaluations and feedback, allowing agents to learn from one another and manage quality effectively.

Call Center 62

Call Center Agent Empowerment Average Handle Time Feedback 62

JustCall

APRIL 5, 2023

Using Google Chat, your team can easily collaborate via text, build collaborative chat rooms, conduct web conferences, share documents, and deliver presentations. Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents.

voip 52

voip Enterprise Interactive Voice Response CRM 52

aircall

NOVEMBER 4, 2016

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. The user interface allows seamless collaboration between your team members.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference. ET on May 2.

Chatbots 22

Chatbots Interactive Voice Response Self service Best practices 22

JustCall

DECEMBER 23, 2022

Virtual Numbers: You can leverage local and toll-free virtual numbers. Avaya Cloud Virtual Agent: The brand’s AI-powered auto attendant system paves the way for smart call routing , ensuring that the inbound calls always reach the correct person/department. You can also message through WhatsApp. Essential: $30.95

voip 52

voip APIs CRM Enterprise 52

JustCall

JANUARY 31, 2023

Top Features of Zoom Meetings: Good for HD video and audio collaboration Rooms and Workspaces : Helps you to power up your conference rooms with video Phone System: Serves as an ideal enterprise cloud phone system. If you want flexible collaboration and a distributed and large workforce, this should be your go-to tool.

voip 52

voip Enterprise Interactive Voice Response CRM 52

JustCall

JANUARY 27, 2023

Video conferencing – Conduct video conferences with up to 500 members. Call screening – Screen incoming calls and create blacklists to protect your agents from spammers. It delivers features like call recording, screen sharing, auto attendants, and video conferences that streamline all customer communications.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52

JustCall

FEBRUARY 13, 2023

Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents. Workforce management tools – The tools to monitor quality, forecast, and accurately staff operations to improve agent performance.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

JustCall

APRIL 5, 2023

Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required. Avaya Cloud Virtual Agent: The brand’s AI-powered auto attendant system paves the way for smart call routing. Global conferencing – Global dial-in so teams from any location can be added to conference calls.

voip 52

voip Interactive Voice Response APIs Contact Center 52