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Uncovering the True Enemy of Great Customer Service with Brian Hamilton

ShepHyken

When employees or businesses let pride take precedence, they block out constructive feedback and hinder growth. Mystery shop your own company and call your customer support line to learn what your customers experience when they do business with you. Pride is the biggest obstacle to providing excellent customer service.

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Is Your Business Scalable?

CCNG

For example, when a city builds a short bridge over a creek, would it be smarter to go ahead and add an extra lane when doing the initial construction when you fully expect the traffic to increase and an additional lane will be needed within a few years? Some time spent planning for the future can pay big dividends in the years ahead.

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Streamline RAG applications with intelligent metadata filtering using Amazon Bedrock

AWS Machine Learning

In some use cases, particularly those involving complex user queries or a large number of metadata attributes, manually constructing metadata filters can become challenging and potentially error-prone. The extracted metadata is used to construct an appropriate metadata filter. it will extract “strategy” (genre) and “2023” (year).

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From Axes to Handbags: Why Customer Like Conspicuous Consumption

Beyond Philosophy

For example, when I think about a construction work site, I picture the black and yellow of the Caterpillar truck parked there. It says to me that the construction company is building something. It communicates to me a lot about the construction company and the company that hired them to do the work.

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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. Attendees will walk away with insight on the following: Critical components for coaching programs.

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Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2

Beyond Philosophy

Messina compares our past construction of brands to a biological process. However, humans have a more complex construction, too, particularly with the brain. A team of people construct this character and talk on her behalf, connecting with others on the platform through comments and other dynamic back and forth.

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‘It’s Out of My Control’ Is a Bad Excuse

ShepHyken

I emphasize the word tried because, unfortunately, there was non-stop, 24-hour-a-day road construction outside the hotel, as the city of Las Vegas is preparing for the Formula One race later this year. Last month I was in Las Vegas for a major convention. I stayed at a very nice hotel, and each night I tried to fall and stay asleep.