Beyond Philosophy

MAY 8, 2019

We did some work with a construction equipment manufacturer. They were dealing with construction people. That said, the human emotion of feeling “cared for” is universal. People want to feel it even in environments where you don’t think they will.

Construction 389

Construction Customer emotions Consulting Consulting 389

Beyond Philosophy

FEBRUARY 15, 2017

6. Embrace conflict, but make it constructive. In our customer experience consultancy, I always tell my team, “None of us is as clever as all of us.”. 5. Honesty is the best policy. Lying undermines trust. Just don’t do it. Great minds don’t always think alike.

Construction 382

Construction Consulting Consulting Education 382

Beyond Philosophy

JUNE 15, 2023

For me, a brand is a construct in my mind, not the products and their features. These theoretical types of constructs are often a topic of this newsletter. Let’s take a closer look at each of these, shall we? Rule #1: Focus on emotional benefits and value to your customers, not just on product features.

Banking 363

Banking Construction Accountability Advertising 363

Beyond Philosophy

FEBRUARY 8, 2018

We feel frustrated, scared, or stressed, and pounding/pressing/tap-tap-tapping feels satisfying, even though rational thinking dictates this behavior is not constructive—and usually makes it worse!

Construction 337

Construction Consulting Consulting Customer Experience 337

Beyond Philosophy

SEPTEMBER 18, 2016

If they can construct KPIs that do not push products on customers that don’t want them and reward those that bear this standard, they will have given their organization the cultural makeover it’s clear they need. Wells Fargo has its work cut out for it to recover from this breach of corporate responsibility.

Banking 416

Banking Construction Accountability Sales 416

Beyond Philosophy

MARCH 20, 2020

If you’re trying to judge the likelihood of something happening, the easier it is for you to remember instances of it or construct a scenario where it could happen, then that’s reasonable, some of the time, for assuming its prevalence.

Marketing 427

Marketing Consulting Consulting Construction 427

Beyond Philosophy

JANUARY 21, 2020

Then, once it has constructed the virtual fishing net, it can tell you what knot the customer wants to make next. Artificial intelligence (AI) has some exciting capabilities to create these fishing nets on behalf of your customers. It can analyze past customer behavior to predict their future actions. But will AI get it right or wrong?

Construction 300

Construction Consulting Consulting Customer Experience 300

Beyond Philosophy

APRIL 16, 2022

The fact is that if you have customer segments that were constructed before February 2020, you probably need to do it again. A lot of companies get customer segmentation wrong. Or they got it right, but they did it seven years ago.

Construction 66

Construction Consulting Consulting Surveys 66

ShepHyken

OCTOBER 31, 2017

He encourages companies to seek out constructive criticism in order to improve their way of doing business. Without complaints, you never know what needs improving. Shep speaks with Josh Liebman, an expert in handling complaints. Josh is a fanatic about the benefits of hearing complaints.

Entertainment 285

Entertainment Construction Consulting Consulting 285

Beyond Philosophy

FEBRUARY 16, 2024

These five principles serve as a compass, aiding in constructing a framework for achieving the best outcomes and comprehending the path taken, ensuring it can be replicated successfully. It’s possible that some organizations subscribe to the notion of, “If your parents didn’t instill it, we won’t either.”

Construction 221

Construction Personalization 221

Beyond Philosophy

SEPTEMBER 21, 2023

People are savvy enough to know that to have a low price, you need low costs, and low costs typically are associated with low-quality materials or construction. He wanted it to look like a lived-in store, a warehouse, or someplace construction workers go. Also, consider how you construct your pricing strategy.

Construction 221

Construction Marketing Personalization Management 221

Myra Golden Media

APRIL 2, 2019

You’ll be nervous about leading them and giving constructive feedback. Here are 4 things you can expect to experience during the first phase of your transition from peer to supervisor. Your biggest challenge is going to be managing friends and close associates. They’ll expect you to cut them slack.

Construction 239

Construction Feedback Management Customer Experience 239

Beyond Philosophy

NOVEMBER 4, 2014

Even in the Business-to-business environment when getting construction equipment serviced, what is the layout of the site? How you can apply it to your business: Depending on what you have available you can arrange the same racetrack course. Another layout might make more sense for your product or service.

Customer Experience 370

Customer Experience Real estate Customer emotions Customer centricity 370

Beyond Philosophy

MARCH 8, 2024

What the benefits are of constructive dissent, where leadership encourages team members to voice differing opinions and ideas, leading to better decisions and avoiding the pitfalls of silent conformity.

Construction 221

Construction Management 221

Beyond Philosophy

NOVEMBER 10, 2014

But I didn’t need those, nor the “religion” I was accused of fostering before, as during our work we’ve helped a number of success stories, including: A Construction company increased its profits by 50% and moved from 4th to 1st in market share by focusing and improving its customer experience.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Fonolo

JANUARY 21, 2021

Give constructive feedback. That’s why constructive feedback is critical to your team’s development. Balancing positive and constructive feedback is key — you can find more tips on this here. An agent’s performance can’t improve if they don’t know where to focus their efforts. Stop exclusively focusing on numbers.

Call Center 176

Call Center Construction Average Handle Time First call resolution 176

Beyond Philosophy

DECEMBER 9, 2021

For example, our Emotional Signature ® Research process revealed what motivated their customers to work with a construction equipment manufacturing company. Not exactly what you would expect from a construction market customer, but there it was. .

Construction 221

Construction Feedback Surveys Sales 221

Beyond Philosophy

JULY 26, 2024

However, relying solely on intuition is inadequate for constructing precise mental models. AI presents an intriguing opportunity to enhance this approach, enabling AI to predict customer responses by accurately simulating real-world behavior. This practical application holds immense promise.

Advertising 221

Advertising Customer Experience Construction Marketing 221

Beyond Philosophy

FEBRUARY 28, 2017

8. Find constructive ways to say “No.” If you say you’re going to do something, do it. Your reliability is just one of the things your employers will be watching during your first three months. 7. Ask questions. Don’t assume things. If you can’t do something or you don’t agree with a point, be diplomatic about it.

Construction 327

Construction Feedback Consulting Consulting 327

Beyond Philosophy

AUGUST 19, 2021

Colin’s Picks: How Apple Uses Psychology To Construct An Outstanding Experience. How Apple Uses Psychology to Construct an Outstanding Experience. To mark the occasion, we each chose three of the best episodes from the first 200. Here are our picks and the key things we learned from each. What is Customer Science?

Customer Experience 259

Customer Experience Construction Consulting Consulting 259

ShepHyken

MAY 31, 2019

Use customer feedback constructively. Services such as ReputationDesk can help brands track, monitor and react to feedback across the web and social media, allowing them to use real data to shape their customer experience strategy. Listen to the feedback that your customers give you online and use it to influence your next move.

Customer Experience 311

Customer Experience Feedback Construction Personalization 311

Beyond Philosophy

NOVEMBER 15, 2019

They had picket lines around the construction site. When you walk into a Whole Foods, everything about their locations screams high prices, from the beautiful displays of fresh flowers to the perfect pyramids constructed in the produce section. The residents of Jamaica Plain were livid.

Construction 301

Construction Consulting Consulting Airlines 301

Steve DiGioia

AUGUST 16, 2021

You know your employees will take constructive criticism and apply it without guilt or hurt feelings. You have faith that every member will contribute to the department and support each other. You believe the project’s outcome will be complete and as intended. So, here’s the plan. 10 Actions to Bring Your Team Into Your Confidence Zone.

Construction 245

Construction Personalization Management Customer Service 245

ShepHyken

NOVEMBER 30, 2020

Digital Commerce 360) Determined to transition from manual sales processes to eCommerce, construction equipment supplier Coates Hire discovered its eCommerce engine could do more—and also make its sales representatives more efficient. Here’s how a B2B construction equipment made the move. According to this author they can.

Customer Service 184

Customer Service Construction B2C B2B 184

ShepHyken

FEBRUARY 22, 2021

Brands are forever fearing that one viral tweet could severely damage or even destroy their carefully constructed brand image in a fleeting yet far-reaching flurry of complaints. Customers have more power than ever to get their voice heard and listened to. My Comment: I’ve been saying that the “Word of the Year” is empathy.

Customer Service 283

Customer Service Customer centricity Construction Customer Experience 283

CCNG

JUNE 5, 2024

When surveying your customers, do they get the impression that you want their honest feedback, even if it is constructive and not artificially loaded with the top ratings? Yes, filters can be applied when broadly sharing data to ensure it is constructive and not a personal attack on any of your employees. Keep it short!

Surveys 195

Surveys Construction CCNG Feedback 195

AWS Machine Learning

APRIL 24, 2024

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon warehouses. This method was described in A generative AI-powered solution on Amazon SageMaker to help Amazon EU Design and Construction. AI score 4.5 out of 5.

Engineering 136

Engineering Feedback Construction Analytics 136

Beyond Philosophy

SEPTEMBER 20, 2018

If you get constructive criticism and then flip out, then the person who told you the truth will learn the lesson that you didn’t mean it (and that they aren’t safe to do so). Watch the reaction. If you ask for honest feedback, you need to be prepared to hear it and present an appropriate reaction. Positively reinforce honestly.

Construction 341

Construction Consulting Consulting Customer Experience 341

Beyond Philosophy

AUGUST 25, 2022

Using that data to construct a model or predictive theory about what that history tells you about the person’s motives, emotions, and understanding of your organization’s offering. One of the drawbacks of using data is it is inherently backward-facing. It is what happened then, not what is happening now.

Cloud contact 369

Cloud contact Contact Center Construction Consulting 369

Steve DiGioia

MARCH 14, 2022

I talk about how well you take constructive criticism and will do it better next time. I talk about how you’ve helped me train the newbies. I talk about how others look toward you for support and how you give it. I talk about your smile and how you make our customers feel. I talk about all the nice comment cards that mention your name.

Construction 43

Construction Morale Management Customer Service 43

AWS Machine Learning

NOVEMBER 20, 2024

In some use cases, particularly those involving complex user queries or a large number of metadata attributes, manually constructing metadata filters can become challenging and potentially error-prone. The extracted metadata is used to construct an appropriate metadata filter. it will extract “strategy” (genre) and “2023” (year).

Construction 125

Construction APIs Metrics Accountability 125

Beyond Philosophy

JULY 30, 2022

Understanding these principles, it is apparent what really matters in AI construction is the importance put upon the inputs in the coding process. It is finding an output from an input using a fundamental algorithm. Since the AI is simply doing the math, the algorithm is the most important part of any AI.

Construction 243

Construction Consulting Consulting Advertising 243

CCNG

OCTOBER 16, 2024

For example, when a city builds a short bridge over a creek, would it be smarter to go ahead and add an extra lane when doing the initial construction when you fully expect the traffic to increase and an additional lane will be needed within a few years? Some time spent planning for the future can pay big dividends in the years ahead.

CCNG 195

CCNG Construction Consulting Consulting 195

ShepHyken

SEPTEMBER 21, 2022

After all, why should someone take the time to share constructive feedback if nothing is done? If you choose not to acknowledge and act on feedback, it’s only a matter of time before the ideas and suggestions stop coming in. Leadership must be approachable. A few years ago, I had an idea for a short film.

Construction 203

Construction Feedback Customer Service Management 203

CX Accelerator

NOVEMBER 7, 2023

32) can’t take complaints constructively. , Eric Engwall , also pushing us to really listen to our customers states: 20) design their customer feedback strategy around their own plants rather than their critical customers. Rod Mitchell , resetting one of our greatest priorities says: 22) fail to put the employee first.

Customer centricity 316

Customer centricity Airlines Feedback Construction 316

Beyond Philosophy

MARCH 17, 2022

For example, we did a lot of work for one of the world’s largest construction equipment companies. You might think that construction customers were more concerned about resale value, durability, and pricing, and they are.

B2C 195

B2C Banking B2B Construction 195

Beyond Philosophy

NOVEMBER 5, 2022

Chance shares with us why she wrote the book, some constructive criticism for the Customer Experience movement, suggestions for a winning strategy, and step-by-step instructions for how to gain support for your ideas. In this episode, we talk with climate philanthropist Zoe Chance ( zoechance.com ) Ph.D.,

Construction 221

Construction Consulting Consulting Customer Experience 221