Beyond Philosophy

FEBRUARY 8, 2018

We feel frustrated, scared, or stressed, and pounding/pressing/tap-tap-tapping feels satisfying, even though rational thinking dictates this behavior is not constructive—and usually makes it worse! In our global Customer Experience Consultancy, we see irrational behavior by customers all the time. For instance, have you ever….

Construction 337

Construction Consulting Consulting Customer Experience 337

Beyond Philosophy

APRIL 16, 2022

The fact is that if you have customer segments that were constructed before February 2020, you probably need to do it again. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. A lot of companies get customer segmentation wrong. How can we help?

Construction 66

Construction Consulting Consulting Surveys 66

Beyond Philosophy

NOVEMBER 10, 2014

But I didn’t need those, nor the “religion” I was accused of fostering before, as during our work we’ve helped a number of success stories, including: A Construction company increased its profits by 50% and moved from 4th to 1st in market share by focusing and improving its customer experience. www.mckinsey.com. February 2006.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

NOVEMBER 4, 2014

Even in the Business-to-business environment when getting construction equipment serviced, what is the layout of the site? How you can apply it to your business: Depending on what you have available you can arrange the same racetrack course. Another layout might make more sense for your product or service.

Customer Experience 370

Customer Experience Real estate Customer emotions Customer centricity 370

Beyond Philosophy

SEPTEMBER 18, 2016

If they can construct KPIs that do not push products on customers that don’t want them and reward those that bear this standard, they will have given their organization the cultural makeover it’s clear they need. Wells Fargo has its work cut out for it to recover from this breach of corporate responsibility.

Banking 416

Banking Construction Accountability Sales 416

AWS Machine Learning

NOVEMBER 7, 2024

For general inquiries, the agent consults its knowledge base in Amazon Bedrock, which includes information from various car manuals. For specific part inquiries, the agent consults the action groups available to the agent and invokes the correct action (API) to retrieve relevant information.

APIs 127

APIs Enterprise Automotive Customer Support 127

Beyond Philosophy

JANUARY 21, 2020

Then, once it has constructed the virtual fishing net, it can tell you what knot the customer wants to make next. The post Avoid this massive mistake being made with AI appeared first on Customer Experience Consulting. Artificial intelligence (AI) has some exciting capabilities to create these fishing nets on behalf of your customers.

Construction 300

Construction Consulting Consulting Customer Experience 300

AWS Machine Learning

SEPTEMBER 27, 2023

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon Warehouses across Europe and the MENA region. Fine-tuned LLM – We constructed the training dataset from the documents and contents and conducted fine-tuning on the foundation model.

Construction 115

Construction Engineering Best practices Consulting 115

ShepHyken

SEPTEMBER 7, 2020

Four Experts, One Question: How Do You Give Constructive Feedback That Is Actually Constructive? eRep) We chose four experts in business, HR, customer service and employment consulting and asked them one question. by Steve Williamson. My Comment: Feedback is crucial to the growth of your team members.

Construction 232

Construction Customer Service Feedback Customer retention 232

Beyond Philosophy

NOVEMBER 15, 2019

They had picket lines around the construction site. When you walk into a Whole Foods, everything about their locations screams high prices, from the beautiful displays of fresh flowers to the perfect pyramids constructed in the produce section. The residents of Jamaica Plain were livid. Beyond Philosophy can help. 28 August 2017.

Construction 301

Construction Consulting Consulting Airlines 301

ShepHyken

OCTOBER 31, 2017

He encourages companies to seek out constructive criticism in order to improve their way of doing business. With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

Entertainment 276

Entertainment Construction Consulting Consulting 276

Beyond Philosophy

FEBRUARY 28, 2017

Tillerson’s remark led me to think about new employees generally, and my experiences over the years, both as an employee and as as the CEO of our customer experience consultancy, Beyond Philosophy. 8. Find constructive ways to say “No.” 7. Ask questions. Don’t assume things. 9. Be a team player.

Construction 327

Construction Feedback Consulting Consulting 327

Beyond Philosophy

OCTOBER 20, 2014

They often disguise their toxicity as “constructive criticism” or calling themselves “realists.” appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. They are not on board with management’s vision for the future. They don’t engage with the vision or feel any ownership in its deployment.

Construction 292

Construction Morale Consulting Consulting 292

Beyond Philosophy

JULY 30, 2022

Understanding these principles, it is apparent what really matters in AI construction is the importance put upon the inputs in the coding process. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting.

Construction 243

Construction Consulting Consulting Advertising 243

Beyond Philosophy

SEPTEMBER 20, 2018

So, for demonstration’s sake, let’s pretend I was going for it, quit my global customer experience consultancy, and take the plunge into competitive deep sea sport fishing. That title will always be “the one that got away” at this point in my life. Who would be the one to share this hard truth with me? Watch the reaction.

Construction 341

Construction Consulting Consulting Customer Experience 341

Beyond Philosophy

NOVEMBER 5, 2022

Chance shares with us why she wrote the book, some constructive criticism for the Customer Experience movement, suggestions for a winning strategy, and step-by-step instructions for how to gain support for your ideas. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Construction 221

Construction Consulting Consulting Customer Experience 221

ChurnZero

APRIL 13, 2020

ChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services. Up to two additional hours of digital Customer Success consulting. The post ChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services appeared first on ChurnZero. For more information, visit [link].

Consulting 98

Consulting Consulting Chief Customer Officer Construction 98

Beyond Philosophy

AUGUST 25, 2022

Using that data to construct a model or predictive theory about what that history tells you about the person’s motives, emotions, and understanding of your organization’s offering. appeared first on CX Consulting. One of the drawbacks of using data is it is inherently backward-facing. One approach is with a theory.

Cloud contact 369

Cloud contact Contact Center Construction Consulting 369

Beyond Philosophy

AUGUST 19, 2021

Colin’s Picks: How Apple Uses Psychology To Construct An Outstanding Experience. How Apple Uses Psychology to Construct an Outstanding Experience. The post 6 Resources You Should Have for Customer Experience Moving Forward appeared first on CX Consulting. Here are our picks and the key things we learned from each.

Customer Experience 259

Customer Experience Construction Consulting Consulting 259

Beyond Philosophy

JUNE 25, 2022

I told him the jokes we all used to have about ŠKODA and their low-quality construction (What do a ŠKODA and a baby have in common? The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting. My son doesn’t care.

Construction 195

Construction Consulting Consulting Surveys 195

Beyond Philosophy

AUGUST 14, 2021

How Apple Uses Psychology To Construct An Outstanding Experience The Massive Importance of Memory in a Customer’s Experience. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. appeared first on CX Consulting. What is Customer Science?

Construction 195

Construction Consulting Consulting Surveys 195

Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. If men are from Mars and women from Venus, then customers are from Ceres – a planet that still is an enigma.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

Beyond Philosophy

DECEMBER 9, 2021

For example, our Emotional Signature ® Research process revealed what motivated their customers to work with a construction equipment manufacturing company. Not exactly what you would expect from a construction market customer, but there it was. . appeared first on CX Consulting. Subscribe today right here.

Construction 221

Construction Feedback Surveys Sales 221

Education Services Group

APRIL 13, 2020

Up to two additional hours of Digital Customer Success consulting. Without digital, unwanted distance can be created between company and customer, but many organizations fail to deploy because the construction takes time, focus, and expertise…a combo that can be hard to come by,” says Megan Macaluso , VP of Strategic Development at ESG.

Consulting 89

Consulting Consulting Chief Customer Officer Construction 89

Beyond Philosophy

MARCH 12, 2022

08:22 Colin shares an example of working with a construction equipment company that you would think wouldn’t want to get into the touchy-feely stuff—until they learned that’s what their customers wanted. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Banking 39

Banking Construction Consulting Consulting 39

Beyond Philosophy

FEBRUARY 24, 2022

Having an opinion is critical whether you are an employee or a consultant. As a consultant, you not only should have an opinion, but you should also realize that your opinion is what the company bought. You might have a detailed presentation and 27 painstakingly constructed slides to go through, but they might not want to see that.

Consulting 221

Consulting Consulting Customer emotions Construction 221

Beyond Philosophy

DECEMBER 2, 2021

For example, at our global Customer Experience consultancy, we take clients on study tours. We’ve talked about nostalgia as being a memory construct, and it is, but it’s also an emotional construct. The post Why Nostalgia is Not Just a Thing of the Past But the Present appeared first on CX Consulting.

Entertainment 221

Entertainment Construction Consulting Consulting 221

CCNG

JUNE 5, 2024

When surveying your customers, do they get the impression that you want their honest feedback, even if it is constructive and not artificially loaded with the top ratings? Yes, filters can be applied when broadly sharing data to ensure it is constructive and not a personal attack on any of your employees. Keep it short!

Surveys 195

Surveys Construction CCNG Feedback 195

Beyond Philosophy

MARCH 17, 2022

We bring this concept of the emotional bank account into our work in our global Customer Experience consultancy. For example, we did a lot of work for one of the world’s largest construction equipment companies. This is How to Create Loyal Customers appeared first on CX Consulting. Subscribe today right here.

Banking 195

Banking B2C B2B Construction 195

Beyond Philosophy

APRIL 18, 2019

Choice architecture describes how to construct choice sets that still give people the freedom to choose, but points in some direction, or makes it easier for them. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Construction 319

Construction Benchmark Consulting Consulting 319

Beyond Philosophy

NOVEMBER 19, 2020

Carbone’s primary philosophy works with constructs around Clue Consciousness, which describes how their unconscious processing of Customer Experience signals drives customer behavior. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

OctopusTech

MAY 22, 2021

All about Bim Consulting — Building Services Engineers. Management of constructing info designs [edit] Building info designs span the entire concept-to-occupation time-span. The post All about Bim Consulting — Building Services Engineers appeared first on Octopus Tech. BIM for that reason covers more than just geometry.

Engineering 62

Engineering Consulting Consulting Construction 62

Beyond Philosophy

APRIL 2, 2022

Here are a few other key moments in the discussion: 09:33 Ryan explains the theory behind why we need to draw upon our past experiences or construct ideas about new experiences as we go about our daily lives for comparison’s sake. appeared first on CX Consulting. Follow Colin on LinkedIn and Twitter.

Journey mapping 34

Journey mapping Construction Consulting Consulting 34

Beyond Philosophy

JUNE 2, 2015

Wegmans has constructed and sustained a culture where the customer truly comes first, and customer experience is the barometer by which it measures success.

Customer centricity 244

Customer centricity Construction Marketing Enterprise 244

Beyond Philosophy

DECEMBER 10, 2021

Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. As you know, I believe that theory is grand, but if you can’t use it, it isn’t constructive. appeared first on CX Consulting. Back when I was working in corporate life, I went to a presentation in London.

Airlines 273

Airlines Metrics SaaS Accountability 273

Interaction Metrics

AUGUST 14, 2024

If you’re not sure how your customers perceive your customer service, it’s time for a customer service consulting firm. A customer service consulting firm can transform your company into one where customer service creates loyal customers who will help grow your company through their loyalty and positive word-of-mouth marketing.

Consulting 62

Consulting Consulting Customer Service Surveys 62

AWS Machine Learning

FEBRUARY 5, 2025

Note: For any considerations of adopting this architecture in a production setting, it is imperative to consult with your company specific security policies and requirements. Colang is purpose-built for simplicity and flexibility, featuring fewer constructs than typical programming languages, yet offering remarkable versatility.

Chatbots 98

Chatbots Construction Best practices APIs 98