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Regularly check in with new hires, offer support, and provide constructive feedback during the initial onboarding period. Make it fun with gamification: Inject some excitement into the workday with call centergamification tools. Provide early engagement and feedback. Why make their jobs harder than they need to be?
The least pressured industries were Home Improvement, Construction, and Retail. Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. How AI Is Revamping the ContactCenter. The ContactCenterWorkforce of the Future. 2020, June 25).
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