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Regularly check in with new hires, offer support, and provide constructive feedback during the initial onboarding period. Streamline Evaluations and Feedback Regular and constructive feedback is vital for agent growth and development. Provide early engagement and feedback. Why make their jobs harder than they need to be?
The right approach to call centerqualitymanagement builds agents’ skills and enhances workforce engagement. Quality assurance (QA) sessions are a primary vehicle for skills-building in any contactcenter. Responses to constructive criticism can range from dejection to defensiveness.
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