Calabrio

MARCH 7, 2025

Regularly check in with new hires, offer support, and provide constructive feedback during the initial onboarding period. Identify Key Sources of Agent Stress A Salesforce survey found that 71% of service agents in contact centers had considered quitting in the past six months and 69% considered leaving customer service entirely.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

Monet Software

JUNE 29, 2021

Responses to constructive criticism can range from dejection to defensiveness. A QA manager, for example, might be looking for improved customer satisfaction scores in post-call surveys, while the agent is mostly worried about getting flustered in certain scenarios, which compromises their service quality. Here are a few tips. #1

Contact Center 62

Contact Center Feedback contact center workforce Construction 62

Balto

APRIL 20, 2023

According to a Gartner survey , “real estate/facilities management” was the greatest target for budget cuts; 72% of CFOs wanted to trim their organization’s real estate footprint. A survey of 4,000 employees found that 74% of employees who kept their jobs amidst a layoff felt that their own productivity had declined as a result.

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52