Beyond Philosophy

NOVEMBER 10, 2014

But I didn’t need those, nor the “religion” I was accused of fostering before, as during our work we’ve helped a number of success stories, including: A Construction company increased its profits by 50% and moved from 4th to 1st in market share by focusing and improving its customer experience.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Beyond Philosophy

JUNE 2, 2015

The company, which is well-known for its food selection and quality (you can even custom blend your own trail mix), and for its empowered, well-trained and proactive employees, was recently named the best supermarket chain in America by Consumer Reports ; and, yes, it certainly might be the best retailer in the world.

Customer centricity 244

Customer centricity Construction Marketing Enterprise 244

Lumoa

FEBRUARY 9, 2023

This helps to ensure customer satisfaction and builds long-term customer loyalty. Customer Experience Customer Experience refers to how customers perceive their interactions with your company. Employee Engagement: Employees are aligned with the goals of the organization.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

JustCall

MARCH 6, 2023

To be effective, feedback and coaching should be specific, timely, and delivered in a constructive and supportive manner. Implementing these practices can lead to higher employee engagement, job satisfaction, and motivation, which can ultimately drive better performance and productivity.

Coaching 52

Coaching Call Center Scripts Construction 52