Lumoa

FEBRUARY 9, 2023

It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Calabrio

APRIL 11, 2025

Contact Center Gamification : What it is: Incorporating game mechanics like points, badges, leaderboards, and challenges into the training process. Best for: Building team cohesion, sharing practical, on-the-job knowledge, reinforcing learning through teaching others. This is one of the effective call center training ideas.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Playvox

MARCH 12, 2024

Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. This, in turn, leads to higher customer retention and increased profitability for the business.

Morale 78

Morale Gamification Contact Center Quality management 78

Liveops

MARCH 12, 2020

They also know they don’t need to raise salaries, offer four-week sabbaticals, or construct onsite gyms to attract and keep people. . In the realm of customer service, a good learning program is what fuels customer satisfaction, fast response times, high net promoter scores, and customer retention.

Education 62

Education Gamification Construction Morale 62

Outsource Consultants

JANUARY 27, 2025

To improve QA scores: How to Improve QA Scores: Implement regular coaching sessions with constructive feedback. Implement gamification strategies to encourage punctuality. These scores typically assess factors such as adherence to scripts, problem-solving skills, and communication effectiveness.

Contact Center 67

Contact Center Abandon rate Average Handle Time outsourcing 67

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!,

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

ProProfs Blog

SEPTEMBER 17, 2021

Even when they have some shortcomings to work upon, make sure to give them constructive feedback by highlighting their strengths and weaknesses alike. According to the Cvent report , highly engaged employees can increase the average customer retention rate by 18%. Design Dynamic HR Processes. Source: Prolific Living Inc.

Best practices 78

Best practices Surveys Journey mapping Gamification 78