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Best Practices for Training Call Center Agents for Exceptional Customer Service

TeleDirect

Provide constructive feedback on areas for improvement. A: Use interactive role-playing, gamification, and real-life case studies to keep agents engaged and motivated. Implement refresher courses for agents to improve their skills over time. Reward top-performing agents for motivation and recognition.

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Nurture Nation: UK consumers are investing their time thoughtfully in 2025 and seeking the joy of small savvy wins

Maru Group

Spontaneous references to the great British weather keeping people home were prevalent, with the construct of a seasonal hibernation being a valuable mechanism for nurture at this time of year. Consider video tutorials, user forums and communities, expert webinars, personalised content, gamification, and quizzes.

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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

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How to Combat Call Center Agent Attrition

Calabrio

Regularly check in with new hires, offer support, and provide constructive feedback during the initial onboarding period. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Provide early engagement and feedback.

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Building A Modern Engagement-Centric Workforce

Call Design

If your contact centre also wants to increase its customer service satisfaction score, managers can coach agents to amplify customer service quality, and provide constructive feedback to improve performance. Another method of building engagement that is pivoting is gamification. The Power of Gamification.

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Building a Training Strategy

Call Center Weekly

That reminds me of the freeway construction that never ends – once one end is finished, they start all over again at the other end because traffic has outgrown the infrastructure. She is a Certified Professional in Learning and Performance (CPLP) and holds a Master (Level 3) Gamification Certification from Sententia.

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Gamification in Higher Education: Tapping into Student Motivation and Engagement

Comm100

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.