Calabrio

MARCH 7, 2025

Regularly check in with new hires, offer support, and provide constructive feedback during the initial onboarding period. Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Provide early engagement and feedback.

Call Center 52

Call Center Benchmark Contact Center Gamification 52

Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Outsource Consultants

JANUARY 27, 2025

Benchmark: Many organizations aim for an AHT of 480 seconds (8 minutes), depending on industry standards. Industry Standard: The 80/20 rule (80% of calls answered within 20 seconds) is a common benchmark. To improve QA scores: How to Improve QA Scores: Implement regular coaching sessions with constructive feedback.

Contact Center 67

Contact Center Abandon rate Average Handle Time outsourcing 67