JustCall

MARCH 9, 2023

The impact of sales gamification is much lar ger than you think. Gamification is being embraced by more than 70% of organizations belonging to the Global 2000 list of companies. Gamification is known to enhance loyalty, customer engagement, and motivation. The need of the hour? Let’s get going. How does this help?

Gamification 52

Gamification Sales Morale CRM 52

Playvox

MARCH 12, 2024

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Morale 78

Morale Gamification Contact Center Quality management 78

Balto

SEPTEMBER 26, 2024

Maintaining Agent and Rep Morale Obstacle: Constant monitoring and feedback can negatively impact agent and rep morale if not handled sensitively. Solution: Balance constructive criticism with positive reinforcement. Celebrate successes and improvements.

Call Center 52

Call Center Coaching Morale Calibration 52

Tethr

MAY 11, 2020

Although platforms like Tethr can evaluate the effectiveness and quality of customer interactions and provide guideposts for managers to better coach their reps, the right leadership pursuits can foster team morale. Gamification works. Offering public praise is good for morale. Everyone loves a good challenge. Not so much.

Call Center 67

Call Center Morale Gamification First call resolution 67

Fonolo

APRIL 5, 2022

The Manager’s Guide to Call Center Gamification. But transitional periods involving employee turnover, new management, and the adoption of new tools and technology can also have a significant impact on agent morale and performance. Change management. Workplace transitions can turn into utter chaos without proper management.

Call Center 99

Call Center Contact Center Gamification Construction 99

Monet Software

APRIL 24, 2020

Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. If an agent feels threatened or disconnected, constructive critique can come across as harsh criticism. No longer is the company limited to the talent pool surrounding the contact center. So let’s get started!

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Liveops

MARCH 12, 2020

They also know they don’t need to raise salaries, offer four-week sabbaticals, or construct onsite gyms to attract and keep people. . This laissez-faire approach to education has detrimental effects on employee morale, particularly in the early days of a job. Another key to success in adult learning is gamification.

Education 62

Education Gamification Construction Morale 62