Fonolo

MARCH 17, 2022

Since the call center industry is known for high attrition rates, managers play a key role in retaining strong agents. This requires empathy, which can be helpful when providing constructive feedback and support. Time management. Call center managers have a long list of duties, and only so much time in the day.

Call Center 91

Call Center Management call center software Average Handle Time 91

Outsource Consultants

JANUARY 27, 2025

Optimize Average Handle Time (AHT) AHT measures the average time spent on a customer interaction, including talk time, hold time, and after-call work. Benchmark: Many organizations aim for an AHT of 480 seconds (8 minutes), depending on industry standards. Use AI-driven analytics to identify bottlenecks.

Contact Center 67

Contact Center Abandon rate Average Handle Time outsourcing 67

NobelBiz

SEPTEMBER 12, 2023

Measuring Talk Time is like clocking the duration of a 100m dash – it seems straightforward, but there’s more to it than meets the eye. For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52