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Uncovering the True Enemy of Great Customer Service with Brian Hamilton

ShepHyken

Start with the mindset of serving the other person by understanding what it is like to be in their shoes. When employees or businesses let pride take precedence, they block out constructive feedback and hinder growth. What role does empathy play in customer service?

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Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2

Beyond Philosophy

As you recall, the future of interaction on social media is for a brand to respond as if it were a person, and it will likely be AI-powered in the future. Messina compares our past construction of brands to a biological process. However, humans have a more complex construction, too, particularly with the brain.

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Amazing Business Radio: Natalya Berdikyan

ShepHyken

And, anabolic energy (levels 3 to 7) is the constructive and healing energy. Can internal or external factors influence a person’s energy? What can block a person’s energy? They discuss how energy affects customer service and experience. Level 1: The state of being a victim. What are the 7 levels of energy?

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Successful Customer Service is Personal

CCNG

What role can your customer service organization play in helping to support the construction of strong customer relationships? That, in turn, allows you to create more effective personal relationships. Our intent should be to create profitable, personal relationships with all of our customers. IT DOESN’T MATTER…B2C OR B2B.

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5 rules for building an incredible brand relationship with your customers!

Beyond Philosophy

Nevertheless, we treat them as if they’re an entity, almost human-like, and we form something close to a personal connection with them. Develop a brand personality that aligns with your target customer’s emotions, values, and beliefs. For me, a brand is a construct in my mind, not the products and their features.

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8 Leadership Strategies From An Influencer

Beyond Philosophy

6. Embrace conflict, but make it constructive. Accept that conflict is a natural part of any relationship, business or personal, and learn productive methods of conflict resolution. Try to focus arguments on the issues, avoid personal attacks, and keep the argument as short as possible. Just don’t do it.

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Emotions Drive Spending, But Do You Know Which Ones Drive the Most?

Beyond Philosophy

We did some work with a construction equipment manufacturer. They were dealing with construction people. Once you submit, we compare your answers against what we know about the market and send you a free personalized report about where your organization is today. That said, the human emotion of feeling “cared for” is universal.