OctopusTech

JANUARY 20, 2025

In the case of a call center, you will mark the performance of the agents against key performance indicators like script compliance and customer service. The goal of QA in any call center is to maintain high levels of service quality, ensure agents adhere to company policies and scripts, and identify areas of improvement.

Call Center 62

Call Center Scripts Benchmark Average Handle Time 62

CCNG

JUNE 5, 2024

When surveying your customers, do they get the impression that you want their honest feedback, even if it is constructive and not artificially loaded with the top ratings? To help them, you could provide a list of suggested questions and topics, but try to avoid sounding scripted. Keep it short!

Surveys 195

Surveys Construction CCNG Feedback 195

AWS Machine Learning

FEBRUARY 5, 2025

Colang is purpose-built for simplicity and flexibility, featuring fewer constructs than typical programming languages, yet offering remarkable versatility. It leverages natural language constructs to describe dialogue interactions, making it intuitive for developers and simple to maintain. define bot express greeting "Hey there!"

Chatbots 103

Chatbots Construction Best practices APIs 103

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script. Create an S3 bucket.

Scripts 143

Scripts APIs Engineering Construction 143

Callminer

APRIL 30, 2020

Set time limit and end the interaction, when the customer refuses to act constructively. ” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. Working from scripts can be helpful, but isn’t enough to turn a decent employee into a great company advocate.”

Customer Service 273

Customer Service Scripts Construction Feedback 273

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. The second approach is a turnkey deployment of various infrastructure components using AWS Cloud Development Kit (AWS CDK) constructs. We have packaged this solution in a.ipynb script and.py

Scripts 115

Scripts Construction APIs Healthcare 115

AWS Machine Learning

JUNE 21, 2023

Lifecycle configurations are shell scripts triggered by Studio lifecycle events, such as starting a new Studio notebook. AWS CDK constructs are the building blocks of AWS CDK applications, representing the blueprint to define cloud architectures. AWS CDK constructs The file we want to inspect is aws_sagemaker_lifecycle.py.

Construction 102

Construction Scripts Engineering Accountability 102

ShepHyken

OCTOBER 23, 2023

Constructing Care: How Your Customers Know They Matter by Chip Bell (Forbes) It sounds like a broken record. Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 177

Customer Service Construction Contact Center Scripts 177

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

CSM Magazine

MARCH 14, 2025

Encourage team members to use templates or scripts for common queries but give them room to personalize responses. Provide constructive feedback on their approach. Team members need constructive feedback to develop. Speaking in a positive and empathetic tone, even in challenging situations.

Coaching 52

Coaching Customer Service Construction Feedback 52

AWS Machine Learning

MARCH 19, 2024

However, complex NLQs, such as time series data processing, multi-level aggregation, and pivot or joint table operations, may yield inconsistent Python script accuracy with a zero-shot prompt. To enhance code generation accuracy, we propose dynamically constructing multi-shot prompts for NLQs. setup.sh. (a a challenge-level question).

Construction 136

Construction Scripts APIs Enterprise 136

AWS Machine Learning

JANUARY 17, 2023

AWS CDK constructs are the building blocks of AWS CDK applications, representing the blueprint to define cloud architectures. You have permissions to create and deploy AWS CDK and AWS CloudFormation resources as defined in the scripts outlined in the post. AWS CDK scripts. Studio construct file. The AWS CDK is installed.

Construction 100

Construction Engineering Automotive Scripts 100

CSM Magazine

MARCH 19, 2025

According to experts at SPsoft , unlike traditional chatbots with predefined scripts, conversational AI systems: Grasp context and nuance in customer queries Construct the best response based on prior knowledge Detect customer emotions and adjust tone accordingly Smartly transfer sophisticated issues to human agents The result?

Chatbots 52

Chatbots Banking Healthcare Multichannel 52

AWS Machine Learning

OCTOBER 2, 2023

With this format, we can easily query the feature store and work with familiar tools like Pandas to construct a dataset to be used for training later. We can follow a simple three-step process to convert an experiment to a fully automated MLOps pipeline: Convert existing preprocessing, training, and evaluation code to command line scripts.

Scripts 121

Scripts Construction Engineering APIs 121

NobelBiz

JULY 11, 2022

Scripts are an essential component of every contact center. The correct amount of data and accurate information delivery can yield impressive scripting capabilities. To provide a better customer experience (CX), dynamic agent scripting is required. Table of Contents show What is call center Dynamic Agent Scripting?

Scripts 52

Scripts Call Center Customer Experience Average Handle Time 52

AWS Machine Learning

JULY 31, 2023

When starting an estimator job, SageMaker mounts the FSx for Lustre file system to the instance file system, then starts the script. A single inference run is divided into two steps: an MSA construction step using an optimal CPU instance and a structure prediction step using a GPU instance. and create_alignments.py

Scripts 97

Scripts Construction Metrics Management 97

Balto

JULY 7, 2022

When agents intentionally go off script, it’s because they are improvising to get a better call outcome and should be encouraged. In 2022, we published our findings on why agents intentionally go off their scripts. Why Agents Go Off Script. Figure 3: Why do agents go off script? Key Takeaways.

Scripts 52

Scripts Coaching Surveys Construction 52

CSM Magazine

FEBRUARY 5, 2025

Knowledge Base: Create a centralized library of resources, troubleshooting guides, and scripts for reference. Monitoring their performance and providing constructive feedback are essential for continuous improvement. Step 5: Monitor and Provide Feedback Your support reps growth doesnt end after initial training.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

Quality Contact Solutions

OCTOBER 19, 2022

Yes, it would help if you came into a call as prepared as possible, but remember that the other person on the line doesn’t know your script. Make sure to include answers to these questions in your conversations: Who am I? Furthermore, call scripts or guidelines address questions as accurately and quickly as possible.

Call Center 98

Call Center Scripts Telemarketing Best practices 98

Quality Contact Solutions

JULY 11, 2022

These include automated dialers making your calls (rather than dialing each phone number manually) and teams specializing in lead generation, scripting , and reports to help leaders evaluate and adjust tactics as needed. Prior to joining QCS, she managed the marketing for a construction company serving customers in Alabama and Florida.

B2B 98

B2B Telemarketing Scripts Construction 98

AWS Machine Learning

FEBRUARY 29, 2024

The solution uses a purpose-built L3 construct (SageMaker Studio domain), as shown in the following figure, for the SageMaker domain resource. The lifecycle configuration script for KernelGateway configures pip and conda package managers to redirect downloads to the internally hosted artifactory location.

APIs 128

APIs Transportation Construction Analytics 128

AWS Machine Learning

JANUARY 9, 2023

Create and start OpenSearch using the Quickstart script. script: wget [link] chmod +x search_processing_kendra_quickstart.sh. The quickstart script: Creates an Amazon Kendra Intelligent Ranking Rescore Execution Plan in your AWS account. The script below is used to create an index and load sample documents. bulk_post.sh.

Scripts 104

Scripts APIs Engineering Transportation 104

AWS Machine Learning

JULY 25, 2024

To create the policy, aws cli can be used as shown below where npd-policy-trimmed.json is the policy json constructed from the template above. To create the policy, aws cli can be used as shown below where npd-policy-trimmed.json is the policy json constructed from the template above. and public.ecr.aws. . and public.ecr.aws.

Construction 113

Construction Metrics Scripts Engineering 113

AWS Machine Learning

SEPTEMBER 7, 2023

Query the property file eta = JsonGet( step_name=step_process.name, property_file=hyperparam_report, json_path="hyperparam.eta.value", ) Parameterize a variable in pipeline definition Parameterizing variables so that they can be used at runtime is often desirable—for example, to construct an S3 URI. 1", instance_type="ml.m5.xlarge",

Best practices 122

Best practices Scripts Construction APIs 122

AWS Machine Learning

MAY 10, 2023

Solution overview A typical training job for deep learning in SageMaker consists of two main steps: preparing a training script and configuring a SageMaker training job launcher. is your training script, and simple_tensorboard.ipynb launches the SageMaker training job. x_test / 255.0 strftime("%d-%m-%Y-%H-%M-%S") region = boto3.session.Session().region_name

Scripts 95

Scripts Metrics Construction APIs 95

JustCall

JULY 29, 2021

Sales managers can also use call recordings in building powerful sales scripts, and pitches. Is there a winning cold calling script I can use?". Sales content like cold calling script s , product demo scripts , and email templates are the backbone of all sales communications. Provide Constructive Feedback.

Coaching 86

Coaching Sales Scripts Construction 86

SharpenCX

SEPTEMBER 1, 2021

It’s likely that every agent will get constructive or negative feedback from a customer, from a peer, or from you at some point. >> Read Next: 14 Call Center Scripts to Empower your Agents through Every Interaction. What did you do with that feedback? And, how they react to that feedback is important. ??.

Call Center 128

Call Center Coaching Contact Center Feedback 128

AWS Machine Learning

NOVEMBER 4, 2022

For each model_id , in order to launch a SageMaker training job through the Estimator class of the SageMaker Python SDK, you need to fetch the Docker image URI, training script URI, and pre-trained model URI through the utility functions provided in SageMaker. The pre-trained model URI is specific to the particular model.

Scripts 21

Scripts Construction 21

AWS Machine Learning

NOVEMBER 22, 2023

Training script Before starting with model training, we need to make changes to the training script to make it XLA compliant. We followed the instructions provided in the Neuron PyTorch MLP training tutorial to add XLA-specific constructs in our training scripts. These code changes are straightforward to implement.

Scripts 113

Scripts Engineering Best practices Construction 113

AWS Machine Learning

MARCH 27, 2025

In the following sections, we provide a detailed explanation on how to construct your first prompt, and then gradually improve it to consistently achieve over 90% accuracy. Later, if they saw the employee making mistakes, they might try to simplify the problem and provide constructive feedback by giving examples of what not to do, and why.

Education 109

Education Engineering APIs Enterprise 109

AWS Machine Learning

SEPTEMBER 8, 2022

For each model_id , in order to launch a SageMaker training job through the Estimator class of the SageMaker Python SDK, you need to fetch the Docker image URI, training script URI, and pre-trained model URI through the utility functions provided in SageMaker. The pre-trained model URI is specific to the particular model.

Scripts 109

Scripts Construction Government Education 109

AWS Machine Learning

AUGUST 11, 2022

Additionally, it’s challenging to construct a streaming data pipeline that can feed incoming events to a GNN real-time serving API. For more details on preparing the graph data for training GNNs, refer to the Feature extraction and Constructing the graph sections of the previous blog post. FD_SL_Process_IEEE-CIS_Dataset.ipynb.

Construction 98

Construction APIs Accountability Scripts 98

AWS Machine Learning

MARCH 23, 2023

upload file(fname) In this example, we’re using script-mode on a natively supported framework within SageMaker ( scikit-learn ), where we instantiate our default SageMaker SKLearn estimator with a custom training script to handle the encrypted data during inference. default_bucket() upload _path = f"training data/fhe train.csv" boto3.Session().resource("s3").Bucket

Scripts 117

Scripts APIs Government Analytics 117

AWS Machine Learning

FEBRUARY 23, 2023

Perception – AV systems analyze the raw data collected from the devices to construct information about the environment around the vehicle, including obstacles, traffic signs, and other objects. The AV system constructs a 3D map and updates the position of the host vehicle ( ego vehicle ) and its surroundings in the map.

Automotive 121

Automotive Construction Engineering Scripts 121

AWS Machine Learning

JULY 26, 2023

The directory path for the compiled model is constructed by joining COMPILER_WORKDIR_ROOT with the subdirectory text_encoder : emb = torch.tensor([.]) Configure the model with a provided script In this section, we show how to configure the LMI container to host the Stable Diffusion models. The container requires your model.py

Scripts 98

Scripts APIs Benchmark Engineering 98

Quality Contact Solutions

OCTOBER 4, 2022

These include automated dialers making your calls, rather than dialing each phone number manually, and teams specializing in lead generation, scripting, and reports. Prior to joining QCS, she managed the marketing for a construction company serving customers in Alabama and Florida.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

AWS Machine Learning

NOVEMBER 4, 2022

For each model_id , to launch a SageMaker training job through the Estimator class of the SageMaker Python SDK, you must fetch the Docker image URI, training script URI, and pre-trained model URI through the utility functions provided in SageMaker.

Scripts 106

Scripts Construction 106