ShepHyken

OCTOBER 23, 2023

Constructing Care: How Your Customers Know They Matter by Chip Bell (Forbes) It sounds like a broken record. Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

Customer Service 177

Customer Service Construction Contact Center Scripts 177

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script. Create an S3 bucket.

Scripts 124

Scripts APIs Engineering Construction 124

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. The second approach is a turnkey deployment of various infrastructure components using AWS Cloud Development Kit (AWS CDK) constructs. We have packaged this solution in a.ipynb script and.py

Scripts 97

Scripts Construction APIs Healthcare 97

AWS Machine Learning

JUNE 21, 2023

Lifecycle configurations are shell scripts triggered by Studio lifecycle events, such as starting a new Studio notebook. AWS CDK constructs are the building blocks of AWS CDK applications, representing the blueprint to define cloud architectures. AWS CDK constructs The file we want to inspect is aws_sagemaker_lifecycle.py.

Construction 83

Construction Scripts Engineering Accountability 83

NobelBiz

JULY 11, 2022

Scripts are an essential component of every contact center. The correct amount of data and accurate information delivery can yield impressive scripting capabilities. To provide a better customer experience (CX), dynamic agent scripting is required. Table of Contents show What is call center Dynamic Agent Scripting?

Scripts 52

Scripts Call Center Customer Experience Average Handle Time 52

Balto

JULY 7, 2022

When agents intentionally go off script, it’s because they are improvising to get a better call outcome and should be encouraged. In 2022, we published our findings on why agents intentionally go off their scripts. Why Agents Go Off Script. Figure 3: Why do agents go off script? Key Takeaways.

Scripts 52

Scripts Coaching Surveys Construction 52

AWS Machine Learning

JANUARY 6, 2025

To build an anomaly detection system using such techniques, you need to write custom scripts for processing as well for training. SageMaker provides support for developing scripts by extending in-built algorithm containers, or by building your own custom containers. SageMaker provides Processor classes for both approaches.

Scripts 89

Scripts Metrics Construction Accountability 89

Quality Contact Solutions

OCTOBER 19, 2022

Yes, it would help if you came into a call as prepared as possible, but remember that the other person on the line doesn’t know your script. Make sure to include answers to these questions in your conversations: Who am I? Furthermore, call scripts or guidelines address questions as accurately and quickly as possible.

Call Center 98

Call Center Scripts Telemarketing Best practices 98

Quality Contact Solutions

JULY 11, 2022

These include automated dialers making your calls (rather than dialing each phone number manually) and teams specializing in lead generation, scripting , and reports to help leaders evaluate and adjust tactics as needed. Prior to joining QCS, she managed the marketing for a construction company serving customers in Alabama and Florida.

B2B 98

B2B Telemarketing Scripts Construction 98

AWS Machine Learning

OCTOBER 2, 2023

With this format, we can easily query the feature store and work with familiar tools like Pandas to construct a dataset to be used for training later. We can follow a simple three-step process to convert an experiment to a fully automated MLOps pipeline: Convert existing preprocessing, training, and evaluation code to command line scripts.

Scripts 102

Scripts Construction Engineering APIs 102

OctopusTech

JANUARY 20, 2025

In the case of a call center, you will mark the performance of the agents against key performance indicators like script compliance and customer service. The goal of QA in any call center is to maintain high levels of service quality, ensure agents adhere to company policies and scripts, and identify areas of improvement.

Call Center 62

Call Center Scripts Benchmark Average Handle Time 62

AWS Machine Learning

JANUARY 17, 2023

AWS CDK constructs are the building blocks of AWS CDK applications, representing the blueprint to define cloud architectures. You have permissions to create and deploy AWS CDK and AWS CloudFormation resources as defined in the scripts outlined in the post. AWS CDK scripts. Studio construct file. The AWS CDK is installed.

Construction 78

Construction Engineering Automotive Scripts 78

AWS Machine Learning

OCTOBER 31, 2024

Run the script init-script.bash : chmod u+x init-script.bash./init-script.bash init-script.bash This script prompts you for the following: The Amazon Bedrock knowledge base ID to associate with your Google Chat app (refer to the prerequisites section). The script deploys the AWS CDK project in your account.

APIs 108

APIs Scripts Accountability Construction 108

AWS Machine Learning

JULY 31, 2023

When starting an estimator job, SageMaker mounts the FSx for Lustre file system to the instance file system, then starts the script. A single inference run is divided into two steps: an MSA construction step using an optimal CPU instance and a structure prediction step using a GPU instance. and create_alignments.py

Scripts 77

Scripts Construction Metrics Management 77

AWS Machine Learning

FEBRUARY 29, 2024

The solution uses a purpose-built L3 construct (SageMaker Studio domain), as shown in the following figure, for the SageMaker domain resource. The lifecycle configuration script for KernelGateway configures pip and conda package managers to redirect downloads to the internally hosted artifactory location.

APIs 108

APIs Construction Transportation Analytics 108

Callminer

JULY 23, 2019

If you must provide constructive criticism, start the coaching session by praising the employee. When you observe calls, write down notes about each agent’s attitude and adherence to your company’s call scripts. It is easier to give constructive criticism if you can point to specific issues instead of giving generalized feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

JustCall

JULY 29, 2021

Sales managers can also use call recordings in building powerful sales scripts, and pitches. Is there a winning cold calling script I can use?". Sales content like cold calling script s , product demo scripts , and email templates are the backbone of all sales communications. Provide Constructive Feedback.

Coaching 86

Coaching Sales Scripts Construction 86

SharpenCX

SEPTEMBER 1, 2021

It’s likely that every agent will get constructive or negative feedback from a customer, from a peer, or from you at some point. >> Read Next: 14 Call Center Scripts to Empower your Agents through Every Interaction. What did you do with that feedback? And, how they react to that feedback is important. ??.

Call Center 128

Call Center Coaching Contact Center Feedback 128

Quality Contact Solutions

OCTOBER 4, 2022

These include automated dialers making your calls, rather than dialing each phone number manually, and teams specializing in lead generation, scripting, and reports. Prior to joining QCS, she managed the marketing for a construction company serving customers in Alabama and Florida.

Best practices 111

Best practices Telemarketing outsourcing B2B 111

AWS Machine Learning

JULY 25, 2024

To create the policy, aws cli can be used as shown below where npd-policy-trimmed.json is the policy json constructed from the template above. To create the policy, aws cli can be used as shown below where npd-policy-trimmed.json is the policy json constructed from the template above. and public.ecr.aws. . and public.ecr.aws.

Construction 98

Construction Metrics Scripts Engineering 98

AWS Machine Learning

NOVEMBER 22, 2023

Training script Before starting with model training, we need to make changes to the training script to make it XLA compliant. We followed the instructions provided in the Neuron PyTorch MLP training tutorial to add XLA-specific constructs in our training scripts. These code changes are straightforward to implement.

Scripts 100

Scripts Engineering Best practices Construction 100

AWS Machine Learning

NOVEMBER 4, 2022

For each model_id , in order to launch a SageMaker training job through the Estimator class of the SageMaker Python SDK, you need to fetch the Docker image URI, training script URI, and pre-trained model URI through the utility functions provided in SageMaker. The pre-trained model URI is specific to the particular model.

Scripts 18

Scripts Construction 18

Fonolo

JUNE 30, 2020

If they’re uncomfortable going off script, they probably won’t last long. Are they constructive when developing a solution? Chances are your new hire will be presented with issues that are not part of the manuscript. Try asking: “Tell me about a time when you had to pivot your working approach due to an unforeseen circumstance”.

Call Center 136

Call Center Contact Center Construction Scripts 136

AWS Machine Learning

MARCH 23, 2023

upload file(fname) In this example, we’re using script-mode on a natively supported framework within SageMaker ( scikit-learn ), where we instantiate our default SageMaker SKLearn estimator with a custom training script to handle the encrypted data during inference. default_bucket() upload _path = f"training data/fhe train.csv" boto3.Session().resource("s3").Bucket

Scripts 103

Scripts APIs Government Analytics 103

Quality Contact Solutions

MARCH 6, 2020

For example, if the targeted customer base is in construction, perhaps it is best to utilize text or email as the first outreach attempt. Questions & Scripting. Knowing the audience also helps determine how much company background information should be provided in the scripting or how much industry jargon you can or cannot use.

B2B 69

B2B Scripts B2C Construction 69

AWS Machine Learning

NOVEMBER 14, 2024

The following diagram depicts an architecture for centralizing model governance using AWS RAM for sharing models using a SageMaker Model Group , a core construct within SageMaker Model Registry where you register your model version. To get started, set-up a name for your experiment. fit_transform(y).

Government 78

Government Management APIs Accountability 78

Nicereply

SEPTEMBER 12, 2019

And you will have little chances to build a constructive conversation. Write a script. Even if you are an experienced sales manager, you still need a script. If you have a script, you will not waste your time trying to find the right words to express your ideas. First, read your script aloud. Bottom line.

Sales 68

Sales Scripts Construction Personalization 68

AWS Machine Learning

SEPTEMBER 8, 2022

For each model_id , in order to launch a SageMaker training job through the Estimator class of the SageMaker Python SDK, you need to fetch the Docker image URI, training script URI, and pre-trained model URI through the utility functions provided in SageMaker. The pre-trained model URI is specific to the particular model.

Scripts 91

Scripts Construction Government Education 91

AWS Machine Learning

AUGUST 11, 2022

Additionally, it’s challenging to construct a streaming data pipeline that can feed incoming events to a GNN real-time serving API. For more details on preparing the graph data for training GNNs, refer to the Feature extraction and Constructing the graph sections of the previous blog post. FD_SL_Process_IEEE-CIS_Dataset.ipynb.

Construction 83

Construction APIs Accountability Scripts 83

AWS Machine Learning

SEPTEMBER 20, 2024

L1 constructs, also known as AWS CloudFormation resources, are the lowest-level constructs available in the AWS CDK and offer no abstraction. Currently, the available Amazon Bedrock AWS CDK constructs are L1. Test the agent To test the deployed agent, a Python script is available in the test/ folder.

APIs 96

APIs Chatbots Construction Engineering 96

AWS Machine Learning

MAY 10, 2023

Solution overview A typical training job for deep learning in SageMaker consists of two main steps: preparing a training script and configuring a SageMaker training job launcher. is your training script, and simple_tensorboard.ipynb launches the SageMaker training job. x_test / 255.0 strftime("%d-%m-%Y-%H-%M-%S") region = boto3.session.Session().region_name

Scripts 73

Scripts Metrics Construction APIs 73

Quality Contact Solutions

DECEMBER 31, 1969

In Part 2 , we discussed how to write an effective script that delivers a powerful nutshell message with a clear WIIFM (What’s in it for me?). One of our good segments is construction. The NAICS code for construction starts with 23. By narrowing down to the type of construction, we can get better results.

Telemarketing 56

Telemarketing Best practices Construction B2B 56

AWS Machine Learning

NOVEMBER 4, 2022

For each model_id , to launch a SageMaker training job through the Estimator class of the SageMaker Python SDK, you must fetch the Docker image URI, training script URI, and pre-trained model URI through the utility functions provided in SageMaker.

Scripts 91

Scripts Construction 91

Callminer

MAY 11, 2020

When they’ve calmed down, agree with them but give constructive criticism. They act quickly to address the issue in a genuine way not with a script but with sincerity. Never, ever challenge them or antagonize them when they are in full rage mode. Let the fires die out before you make your move. Take responsibility.

Management 273

Management Customer Experience Customer Service Coaching 273

AWS Machine Learning

FEBRUARY 23, 2023

Perception – AV systems analyze the raw data collected from the devices to construct information about the environment around the vehicle, including obstacles, traffic signs, and other objects. The AV system constructs a 3D map and updates the position of the host vehicle ( ego vehicle ) and its surroundings in the map.

Automotive 100

Automotive Construction Engineering Scripts 100

NobelBiz

AUGUST 6, 2024

Connection and Menu When the call gets through, a pre-recorded greeting or a dynamically constructed message is played to the customer to give them the exact guideline on how they can proceed. It is an automated way for businesses to repeatedly connect with their clientele without any human intervention whatsoever.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software Construction 98