Consulting Related Topics 
DMG Consulting
JANUARY 29, 2025
This level of knowledge can be applied in real-world scenarios to drive business decisions, improve the customer and employee experience, and enhance operational efficiency, said Donna Fluss, President of DMG Consulting. To order your copy of the Report, visit dmgconsult.com.
ShepHyken
SEPTEMBER 14, 2021
Shep Hyken interviews John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. ” About: John Jantsch is a marketing consultant, speaker, and author of The Ultimate Marketing Engine. The Ultimate Marketing Engine. Creating Customers for Life. Shep Hyken ?is
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
NOVEMBER 3, 2024
Operationalize by Zeisler Consulting (Zeisler Consulting) If you’re wondering what CX really is, leave it to a marketer of course to put it succinctly and easily: CX is all about operationalizing your Brand Promise. My Comment: Here’s an interesting article about the link between CX and marketing.
Beyond Philosophy
FEBRUARY 6, 2021
The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. appeared first on CX Consulting. Shaw is Founder and CEO of Beyond Philosophy LLC , which helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($). How can we help?
Speaker: Alton Harewood, Contact Center Consultant, and Kara Allen, Global Workforce Management and Optimization, 8x8
Join this re-released conversation with Alton Harewood, Contact Center Consultant, and Kara Allen, Global Workforce Management and Optimization for 8x8, to hear how the fundamental building blocks of CX strategy are being used today, as well as which technology enablers provide the insight and oversight needed to adjust and administer the modern customer (..)
Cincom
FEBRUARY 21, 2025
What is CPQ Consulting? CPQ consulting is a service where an expert assists a business in setting up, configuring, and optimizing CPQ (Configure, Price, Quote) software to meet their specific needs. What Are the Benefits of CPQ Consulting? This ultimately improves the ROI of the business.
CCNG
MARCH 21, 2025
As a consultant, Ive worked inside over 100 companies, and I can tell you this: even companies with god-awful call center technology somehow manage to first invest in a high-functioning website to attract new customers. Customer service is the five-year-oldthe existing customers, the ones already paying.
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service.
Advertiser: Frontline Group
Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.
Speaker: Gary Magenta and Rashel Rogers
Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company-wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life?
Speaker: Kristina Evey, Customer Experience Expert and Consultant
Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need. Is there a way to find the right balance between self-service and support? 15 Minute In-n-Out Training.
Advertiser: ZoomInfo
In 2019, DiscoverOrg commissioned Forrester Consulting to evaluate sales and marketing intelligence practices in the B2B space. Fact: Only 8% of sales and marketing professionals say their data is between 91% - 100% accurate. The primary takeaway? Forrester found “only 1.2%
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. and master customer rage for an insightful webinar on September 23rd.
Expert insights. Personalized for you.
59 
Let's personalize your content