NobelBiz

AUGUST 22, 2023

Unveil the Secrets to Streamlined Outbound Calls in Contact Centers: Tune in to our enlightening webinar hosted by David Atkinson and Christian Montes. Gain valuable insights into Project Management’s role, overcoming challenges, and addressing concerns while transitioning to advanced contact center solutions.

voip 98

voip Telecommunications Contact Center Contact center software 98

NICE inContact

AUGUST 20, 2019

How does all this impact your call center? Modernizing your contact center software may seem like a big job. By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

How does all this impact your call center? Modernizing your contact center software may seem like a big job. By considering these factors, a contact center leader can build a smart, well informed plan that will minimize disruption while also saving time and money.

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NobelBiz

JUNE 13, 2023

Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers. Check out our free, on-demand webinar on Call Labeling and Blocking in the Age of STIR/SHAKEN 3. How to Apply These Standards You can implement these standards by working with a telecommunications provider that supports STIR/SHAKEN.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

NICE inContact

OCTOBER 29, 2018

What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.

Best practices 48

Best practices Contact Center Contact center software contact center solutions 48

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

NobelBiz

OCTOBER 24, 2023

SMS text messaging In-person (for retail contact centers) Of course, the easy way of deploying, managing and tracking all these channels is to opt for a cloud contact center platform such as NobelBiz OMNI+ that allows full omnichannel operability.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

NobelBiz

SEPTEMBER 19, 2023

In a call center, they’re the stumbling blocks to trust and efficiency. Brad Butler, Contact Center Software Consultant @NobelBiz Common Causes of Dropped Calls in Call Centers In a call center environment, every interaction with a customer is an opportunity either to build a lasting relationship or, unfortunately, to alienate someone.

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

SharpenCX

FEBRUARY 25, 2020

Consulting group Korn Ferry found that employee stress levels have risen nearly 20% in three decades. Maybe it’s time to apply Marie Kondo’s Tidying Up Method within your call center reporting to simplify your life and the lives of your agents. Watch our webinar: Agent Experience has a direct impact on your customer satisfaction.

Call Center 76

Call Center Morale Metrics Abandon rate 76

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Watch the free on-demand webinar here. The morale and mental health of the team is probably one of the most underrated aspects of running a call center.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

FEBRUARY 22, 2023

This article will show you 12 telltale signs to upgrade your contact center software and 9 benefits you can acquire from this transition. Why do you need to upgrade to a top cloud-based contact center solution? Why do you need a new contact center software? And here are the telltales.

contact center solutions 52

contact center solutions Contact Center Cloud contact Contact center software 52

NobelBiz

JANUARY 16, 2024

If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. Cold Lead Outreach Cold lead outreach in outbound call center campaigns requires a strategic approach to engage potential customers.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

JANUARY 31, 2022

Jason Cutter, CEO of Cutter Consulting Group, an author, and a podcaster, thinks you can earn a customer’s trust by giving them knowledge and information about your company. From our podcast series, Stories of the Call Centers, Jason talks about how customer expectations have changed.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. Dive into the world of compliance with our On-Demand Webinar: “Outbound Compliance Survival Kit.”

Call Center 59

Call Center Management Contact Center Analytics 59

JustCall

JANUARY 31, 2023

Top 8 Alternatives to Dialpad – Choose the Best Call Center Software for Your Business JustCall OpenPhone Grasshopper Zoom Meetings RingCentral MVP Nextiva Google Voice Microsoft Teams 1. JustCall Overview JustCall is a VoIP business phone system and contact center software. 323/SIP room systems.

voip 52

voip Enterprise Interactive Voice Response CRM 52

SharpenCX

SEPTEMBER 17, 2019

And, 58% of execs put it on middle managers and consultants to teach frontline workforces on digital changes. Watch this on-demand webinar to see the framework HotSchedules used to move to a cloud contact center. Need an example from someone who’s been there, done that?

Contact Center 59

Contact Center Cloud contact Contact center software Morale 59

NobelBiz

SEPTEMBER 12, 2023

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured?

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

NobelBiz

FEBRUARY 14, 2022

The Call Center Stress syndrome has been identified through numerous studies aiming at finding the cause of high absenteeism in the Call Center industry. Learn more from our webinar on mental health in Call Centers by asking Dr. James Diefendoff Ph.D. his opinion on the Call Center Stress Syndrome.

Metrics 52

Metrics Management Average Handle Time Contact Center 52

NobelBiz

MARCH 23, 2022

It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Jason Cutter, CEO of Cutter Consulting Group.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here.

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

NobelBiz

DECEMBER 19, 2021

Invest in contact center technologies Consumers today are aware of their rights and will contact customer support if they are displeased. You may allow your clients to wait on the phone or be called back when a consultant becomes available. The best way to approach this is to direct callers to the right department.

Abandon rate 52

Abandon rate Contact Center Abandon Call Wait times 52

JustCall

FEBRUARY 13, 2023

If your call center is also using other communication channels, say, SMS, you would need SMS automation as well. All About Contact Center Software – Single Panel Solution Contact center software is a category of software that enables contact centers to better manage and improve the customer experience.

Sales 52

Sales Call Center Interactive Voice Response CRM 52

JustCall

MARCH 21, 2022

In this comprehensive guide, we will cover all the steps and details you need to get a complete understanding of how to start, run and grow a successful sales contact center. What is a Call Center? ? How Does a Sales Call Center Help Your Business? ? Tech Stack You Need to Run a Sales Call Center. ? Final words.

Call Center 52

Call Center Sales Interactive Voice Response Contact center software 52