DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. About DMG Consulting LLC.

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Consulting Consulting Contact Center Marketing 48

AWS Machine Learning

FEBRUARY 6, 2023

“We wanted to combine the power of Amazon Lex’s conversational AI capabilities with the Talkdesk modern, unified contact center solution. To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.

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Cloud contact Self service Contact Center Virtual Agent 67

DMG Consulting

AUGUST 16, 2022

Answer: Contact centers utilize predictive analytics in a number of ways to anticipate the probability of future behaviors or occurrences, and their potential impact on the customer and employee experience and bottom line. The post How are contact centers and their systems using predictive analytics?

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Contact Center Analytics Virtual Agent contact center solutions 48

DMG Consulting

AUGUST 16, 2022

What’s more, consumers believe they have the right to interact with an organization in multiple channels and, when appropriate, to pivot between channels, such as when an intelligent virtual agent (IVA) needs to send information to a consumer’s cell phone via SMS during a phone conversation. IVAs Are Not Just a Contact Center Solution.

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Self service Interactive Voice Response Virtual Agent Contact Center 48

DMG Consulting

JANUARY 7, 2022

IVAs: Using AI to Serve Customers and Contact Centers. Intelligent virtual agents (IVAs) represent the future of omnichannel self-service, a new standard of voice and digital self-service in a channel-optimized format. The post IVAs: Using AI to Serve Customers and Contact Centers appeared first on DMG Consulting.

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Contact Center Self service Virtual Agent Analytics 48

DMG Consulting

JUNE 11, 2019

Practical applications of these technologies in contact centers are speech analytics, intelligent virtual agents (IVAs), robotics, and other types of capabilities. Machine learning is already being used in a growing number of contact center solutions, including speech analytics and workforce management.

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Contact Center Analytics Virtual Agent contact center solutions 67

NobelBiz

OCTOBER 15, 2024

At NobelBiz, we leverage advanced AI and real-time data to predict customer needs before they even contact us, ensuring a seamless, proactive approach to support.” ” – Mike McGuire, Senior Software Consultant at Nobelbiz 2.

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Call Center Virtual Agent Chatbots Analytics 52

DMG Consulting

MARCH 10, 2023

Contact center leaders should be able to build a strong business case and return-on-investment model for these applications, as most of them are expected to start paying for themselves in less than one year. The post 5 Applications to Boost Contact Center Performance in a Tough Economy appeared first on DMG Consulting.

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Contact Center Interactive Voice Response Gamification Quality management 48

RichCall

SEPTEMBER 13, 2017

Blair Pleasant , analyst and consultant about Unified Communications. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico. have bots that provide health related consultations based on images and symptoms. Kate Legett.

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Contact Center Technology Benchmark Chatbots 64