Consulting contact center solutions White Paper 
Cisco - Contact Center
FEBRUARY 1, 2021
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. Webex Contact Center [Solution webpage]. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog].
NICE inContact
AUGUST 20, 2019
Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution?
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NICE inContact
AUGUST 20, 2019
Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution?
DMG Consulting
OCTOBER 26, 2017
If a company has required IT resources to support their on-premise contact center solution, they will need similar assistance with a cloud-based solution. Thank you for your interest in DMG Consulting’s publications. To continue reading, download the PDF by registering below: DOWNLOAD.
NICE inContact
OCTOBER 29, 2018
Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence. Going “cloud” or continuing with an on-premises system.
8x8
JANUARY 3, 2018
If professional assistance is required there are many consultants that are familiar with CX strategy who can help, or one of the many CX-oriented companies that focus on creating imagery or graphical representations of the touchpoints.
8x8
JANUARY 3, 2018
If professional assistance is required there are many consultants that are familiar with CX strategy who can help, or one of the many CX-oriented companies that focus on creating imagery or graphical representations of the touchpoints.
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