Consulting Contact Center Virtual Agent 
Taylor Reach Group
JUNE 9, 2020
These past few months, we’ve watched contact centers turn to backup plans C and D as work schedules were impacted by stay-at-home orders or their agents’ refusal to go in because of the pandemic. Those who chose to make the contact center their temporary dwelling did so without the ability to take showers.
AWS Machine Learning
DECEMBER 23, 2024
Interaction model The following are different customer experiences a caller may have depending on what they say and the transcription confidence scores returned by Amazon Lex: Conversation 1: Virtual Agent: Thank you for calling Acme Travel. Virtual Agent: In a few words, what is the reason for your call today?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JANUARY 4, 2022
They discuss how to use AI and automation to increase efficiency, capacity, and effectiveness within your contact center and ultimately deliver a better customer experience. In this episode, Genefa Murphy talks about the Five9’s Intelligent Virtual Agent and how AI can be used to improve communication across all channels.
Spearline
OCTOBER 13, 2021
AI adoption in contact centers – virtual agents The voice-bot is emerging as an attractive conversational-user-interface which offers accessible and comfortable user interaction. Contact center teams are enthusiastically rolling out virtual agents. Contact us to learn more.
3CLogic
MARCH 27, 2025
This single-data-model and Customer-Experience-as-a-Service (CXaaS) approach ensures that Voice AI, Agentic AI, Conversational AI, and GenAI can access historical data, citizen records, and open tickets from a consolidated hub powering smarter self-service, automation, and real-time insights. Sources: NASCIO.com NASCIO.com Missionsqr.org
DMG Consulting
DECEMBER 1, 2020
2020 Contact Center Retrospective. But, despite all of the challenges, a lot of good things have happened, including in the world of contact centers. Surprisingly, contact centers were some of the most successful in getting their employees home and back in operation. Bottom Line.
DMG Consulting
JANUARY 3, 2020
The Hybrid Contact Center Workforce of 2030. It’s 2030, and one of your agents is making mistakes. This will be a relatively common issue in 10 years when contact centers and many other functions in organizations are staffed with a combination of humans, intelligent AI-enabled assistants, and robots.
Expert insights. Personalized for you.
129 
Let's personalize your content