Beyond Philosophy

MARCH 20, 2020

We had some good news, which is that Beyond Philosophy has been recognized as one of the best management consultancies by Financial Times for the second year in a row. Of course, one must also consider that record-keeping on shark attacks was probably much more difficult in 1580 than 1980. Follow Colin Shaw on Twitter @ColinShaw_CX.

Marketing 427

Marketing Consulting Consulting Construction 427

Beyond Philosophy

FEBRUARY 5, 2015

To learn more, here is the link to our array of available training programs, with details as to content, costs, and timing: [link] We invite your participation in these important and valuable certification courses.

Customer Experience 391

Customer Experience Customer centricity B2C Airlines 391

Beyond Philosophy

OCTOBER 31, 2016

As global Customer Experience Consultants, we say that KPIs tied to your Sales Goals influence the culture to focus on its goals rather than on what the customer needs or wants. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Banking 0

Banking Consulting Consulting Sales 0

Beyond Philosophy

MARCH 2, 2020

Of course not. In our business growth consultancy, we were working with a water utility to improve their customer experience. In our business growth consultancy, we have worked with organizations on this exact issue. Should we all stand up and go home and let the customers sort it out?

Customer Service 470

Customer Service Consulting Consulting Wait times 470

Beyond Philosophy

NOVEMBER 20, 2015

I quit, of course! A second journey to establish a consulting company based on Customer Experience. Of course not! Everyone has faults (except my wife of course! The post The Truths All Bosses Know About Being the Boss appeared first on Beyond Philosophy | CX Consultants | Customer Experience. No, I wasn’t sacked.

Consulting 344

Consulting Consulting Customer Experience Accountability 344

ShepHyken

JANUARY 26, 2025

My Comment: Of course there are more than three things that will set your customer service apart from others, but these three are a good start for just about any company. Each year, a new metric emerges, championed by analysts or consultants claiming it solves the limitations of its predecessors.

Customer Service 165

Customer Service Metrics Benchmark Consulting 165

Beyond Philosophy

JANUARY 12, 2015

Philosophy drives my actions, of course , including the following five: Philosophy #1: Experiences are not just about the “what” but also the “how.”. I dedicate my career to helping organizations take their current Customer Experience to the next level, or Beyond the Philosophy of it and into the “real world.”.

Customer Experience 409

Customer Experience Employee engagement Consulting Consulting 409

Beyond Philosophy

JANUARY 20, 2020

In our global Customer Experience consultancy, we have encountered clients that use escalating commitment as a sales technique. Of course, she likes to cook, so she has different-sized spoons that she uses for different things. The post If You Want Customers to Say Yes, Try THIS appeared first on Customer Experience Consulting.

Advertising 447

Advertising Telemarketing Consulting Consulting 447

Beyond Philosophy

OCTOBER 29, 2015

I realize of course that I am not the target of Lululemon, since I would never wear yoga pants (you’re welcome!). Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. They certainly wouldn’t have my size.

Customer Experience 386

Customer Experience Brand ambassadors Consulting Consulting 386

Beyond Philosophy

FEBRUARY 2, 2015

Of course, you’d better make sure that the Customer Experience they have when they get there is as advertised. Having a great song, jingle, or score makes the ad create positive emotions in the minds of your Customers. It gives your brand promise a foundation built on good memories. Psychcentral.com. 16 December 2014. < < [link].

Marketing 416

Marketing Customer emotions Consulting Consulting 416

Beyond Philosophy

NOVEMBER 4, 2014

We are naturally predisposed to follow a racetrack course of the supermarket. How you can apply it to your business: Depending on what you have available you can arrange the same racetrack course. One Business-to-Business client talked to us about the smell of the engines they sell and how many Customers like that.

Customer Experience 370

Customer Experience Real estate Customer emotions Customer centricity 370

Beyond Philosophy

OCTOBER 10, 2016

As Customer Experience Consultants, we see our clients presume that customer evaluations of an experience occur at the product level. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. This presumption is only partway true.

Consulting 419

Consulting Consulting Banking Customer Experience 419

Beyond Philosophy

APRIL 18, 2017

But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. As a customer experience consultant, I of course have some ideas about how companies can more effectively become part of buyers’ initial consideration phase. Not Meeting Your Targets? Here’s Why.

Sales 310

Sales Consulting Consulting Customer emotions 310

Beyond Philosophy

SEPTEMBER 11, 2017

Effective communication is the lifeblood of any relationship, whether it’s between individuals, informal groups, within companies, between leaders and the people they govern, and, of course, between companies and their customers. That means making sure your internal communications are consistent and, again, simplified.

Advertising 384

Advertising Consulting Consulting Government 384

Beyond Philosophy

DECEMBER 6, 2019

In our Global Customer Experience Consultancy, we were doing some work with an airline. It was a joke, of course, but it also shows the mentality of the company and their perception of customers. The post 7 Questions That Reveal Whether Your Company is Committed to CX appeared first on Customer Experience Consulting.

Customer centricity 427

Customer centricity Airlines Consulting Consulting 427

Beyond Philosophy

MAY 7, 2021

When you cannot engage expensive consultants or re-imagined experiences for your business, it is essential to determine if the decisions you want to influence can be affected by regular business expenses that you have. Can you mitigate the crankiness factor by bringing out bread or an aperitif (on the house, of course)?

Customer Experience 444

Customer Experience Wait times Consulting Consulting 444

ShepHyken

JULY 30, 2021

Or, if you own a consulting firm, you may foresee your clients wondering how to improve team collaboration in a hybrid workforce. To start providing the service, you may need to pay for online courses or take an exam to get a certification , but it will definitely be worth it! is the founder of CMA Exam Academy.

Finance 395

Finance Enterprise Coaching Consulting 395

Beyond Philosophy

AUGUST 17, 2016

In our customer experience consultancy, we see employee stress and burnout as barriers to providing an exceptional customer experience. Our customer experience consultancy recognizes that employee attitudes are a key component of a successful customer experience. Killers of Corporate Life. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 280

Customer Experience Consulting Consulting Employee engagement 280

Beyond Philosophy

NOVEMBER 11, 2014

They are, of course, using a life event as a major trigger for changing habits and the one they chose is woman-specific. It has proven to be successful…so successful that there is a famous story where a father learned a couple of weeks after Target that his teenage daughter was expecting. The Power of Habit.

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

Beyond Philosophy

SEPTEMBER 17, 2015

For the vast majority of you, my guess is your answer is never, unless of course you work at Starbucks. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Customer centricity 355

Customer centricity Consulting Consulting Employee engagement 355

Beyond Philosophy

MARCH 12, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. I would love to read below in the comments of the irrational things that you do in your day-to-day life. Please click here to learn more. appeared first on Beyond Philosophy.

Customer emotions 417

Customer emotions Journey mapping Customer centricity Customer retention 417

Beyond Philosophy

NOVEMBER 2, 2016

To learn more about how hotels should be managing their customer experience, and improving yours, register for our 3 part Training Course based on our latest book: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016) for only $59! Share your reaction in the comment box below.

Advertising 419

Advertising Consulting Consulting Customer Experience 419

Beyond Philosophy

NOVEMBER 9, 2016

With this information and the specific actions you prescribe to get the experience back on course, the team will have what they need to be successful—which also has an excellent result for your employee satisfaction. Once you have taken these steps, employ your best change management skills. How to Measure Customer Emotions.

Customer emotions 414

Customer emotions Education Consulting Consulting 414

Beyond Philosophy

SEPTEMBER 24, 2015

Of course not! Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. The post 3 Dangers of Employing Smart People appeared first on Beyond Philosophy | CX Consultants | Customer Experience. In some cases, however, they aren’t.

Consulting 377

Consulting Consulting Government Personalization 377

Beyond Philosophy

JUNE 22, 2018

Of course, to be fair, many of us get a medium drink at the restaurants I mentioned because it’s part of the ‘value meal deal’ However, you still have the option to go large, and many of you do not because it is too extreme. Of course not. In that case, you might make a different choice! Does this work every time?

Sales 360

Sales Consulting Consulting Customer Experience 360

Beyond Philosophy

APRIL 16, 2022

Starting with a rule that demands you accept change as a constant, we set you on the right course for grouping your customers into meaningful segments that allow you to target them with the right message that encourages them to do what you want in the way that speaks to them best. Follow Colin on LinkedIn and Twitter. How can we help?

Construction 66

Construction Consulting Consulting Surveys 66

Beyond Philosophy

MARCH 21, 2016

Our four-part online Employee Engagement course covers the employee ambassador concept. To improve your experience join our Certified Foundation CEM Training Course starting on April 8th. The post Your Secret Weapon for Hiring the Best Talent in 2016 appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

Employee engagement 282

Employee engagement Airlines Consulting Consulting 282

Beyond Philosophy

NOVEMBER 7, 2016

To learn more about these fascinating and compelling concepts for yourself and business, please register for our 3 part Training Course based on our latest book: The Intuitive Customer: 7 Imperatives for moving your Customer Experience to the next level (Palgrave Macmillan, 2016) for only $59! Follow Colin Shaw on Twitter @ColinShaw_CX.

Transportation 419

Transportation Customer emotions Coaching Employee engagement 419

Beyond Philosophy

APRIL 5, 2017

Of course, we all make mistakes. Of course, the most important part of a business apology is to acknowledge your wrong doing and how you will fix the issue. Learn more about dealing with customers and improving your Customer Experience with our CX Essentials certified training course. Company Apology Guidelines.

Journey mapping 334

Journey mapping Accountability Banking Consulting 334

Beyond Philosophy

AUGUST 3, 2016

As Customer Experience consultants, we find that the majority of companies have no idea where and when in their present Customer Experience, they cause customers pain. We discovered that before the agent sent to inspect the incident would enter the flat, our consultant had to pay him £200 ($262), cash, for a fee like a deductible.

Complaint resolution 271

Complaint resolution Consulting Consulting Customer emotions 271

Beyond Philosophy

OCTOBER 5, 2023

So, naturally, they are concerned about this course of action, too. Of course, the movies aren’t the only ones charging processing fees; Ticketmaster has taken this to a new level. In the early days of Beyond Philosophy, our consultancy agreement used to break down every single element of our service with a corresponding price.

Airlines 379

Airlines Consulting Consulting Education 379

Beyond Philosophy

MAY 7, 2020

Of course! In our business growth consultancy, we use this model to assess the customer-centricity of our clients so we know what areas are doing well, and which one could use some attention. The post Valuable Lessons to Takeaway From This Common Poor Practice appeared first on CX Consulting.

Customer centricity 436

Customer centricity Technical Support Consulting Consulting 436

Beyond Philosophy

SEPTEMBER 7, 2015

And, of course you have to create the content and information that you post. The post Seven Ways to Engage Your Customers Using Social Media appeared first on Beyond Philosophy | CX Consultants | Customer Experience. You don’t need to hire a media company to buy airtime on radio and television. Find more information at www.Hyken.com.

Advertising 416

Advertising Engineering Consulting Consulting 416

Beyond Philosophy

AUGUST 21, 2017

We see it every day in our customer experience consultancy. Be willing to adapt and change course if things aren’t working out. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Executives struggle with internal ambiguities too.

Consulting 351

Consulting Consulting Healthcare Coaching 351

Beyond Philosophy

JANUARY 10, 2020

It’s not a big deal, of course, but it does make it more likely that if I came back and asked for $5, $10, or $20, that you would give it to me. The post How to Get Customers to Yes appeared first on Customer Experience Consulting. Sure, it’s still giving money, but it’s only $1, and that isn’t the same thing.

Consulting 311

Consulting Consulting Customer Experience Marketing 311

Beyond Philosophy

MAY 22, 2017

Of course there are circumstances where it’s difficult to list prices, but make it as simple and speedy as you can for people to find out how much things will cost. Live chats via your website, or even something as simple as a competent phone consultant, can dramatically enhance the CX. Getting Personal. Use promo code LASTCHANCE.

Consulting 360

Consulting Consulting Feedback Personalization 360

Beyond Philosophy

MARCH 10, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. I’d be interested to hear your insight in the comments below. Please click here to learn more. Colin is an international author of four best-selling books and an engaging keynote speaker.

Customer retention 355

Customer retention Employee engagement Consulting Consulting 355