Callminer

SEPTEMBER 23, 2020

Instead of looking like a pesky salesperson, you can appear like a reliable consultant ready to offer solutions to their predicaments.” You can keep track of disparate channels of communication and feed it all into your CRM for easy referencing.” Use industry-specific email to break the ice with new leads.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Fonolo

JANUARY 14, 2020

Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Jeannie Walters is the Chief Customer Experience Investigator and founder of 360Connext, a global consulting firm specializing in the customer experience. . Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

8x8

JANUARY 3, 2018

These metrics include data from contact center and customer relationship management (“CRM”) systems as these are primary customer touch-points. This doesn’t mean rushing out to purchase a CRM system and spending the next twelve months focused on such a major project.

Metrics 48

Metrics Customer Experience Contact Center CRM 48

JivoChat

JUNE 1, 2021

Touchpoints can be any interaction that a customer has with your business , such as a survey, a consultation call, or an online purchase. CRM pipelines. A customer relationship management platform, or CRM, is a central repository that helps you track, manage, and analyze your customers’ interactions with your business.

CRM 52

CRM Advertising Chatbots Surveys 52

Comm100

FEBRUARY 7, 2018

Additional Considerations for CRM Solutions. Does the vendor offer an in-house consultation for use or purchase? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Additional Considerations for CRM Solutions.

CRM 41

CRM Multichannel Marketing Accountability 41

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Joe Bailey is the Business Development Consultant at My Trading Skills. Sue Andrews is the HR & Business Consultant at KIS Finance.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. Joe Bailey is the Business Development Consultant at My Trading Skills. Sue Andrews is the HR & Business Consultant at KIS Finance.

Management 182

Management Customer Service Consulting Consulting 182

Global Response

FEBRUARY 13, 2022

Look at reviews from other customers and read white papers or case studies from your potential call center partner to see what kinds of results they’ve been able to deliver for other businesses (especially businesses within your sector or industry). You may not need all of these, or you may need others not listed here.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

ChurnZero

SEPTEMBER 30, 2021

There are two people on my team right now who are going through certification to get a better understanding of CS technologies, so that we can serve our customers as consultants, helping them get technology up and running. Errors in your CS platform and your CRM are rampant. There just hasn’t been a lot written on it.

Sales 52

Sales Education CRM Metrics 52

Integrity Solutions

MAY 24, 2023

All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations. They know your CRM processes cold. The most important variable in the success of any salesperson is themselves.

Sales 52

Sales Coaching Accountability Personalization 52

JivoChat

JULY 5, 2021

No matter whether you’re selling kitchen goods to consumers or consulting to businesses, the top e-commerce tools include platforms that let you open up shop and close sales. Ongoing Training: Sourcify offers webinars and educational white papers. Best E-commerce Platforms. Boost sales by making communication simple.

Advertising 52

Advertising Analytics Sales Enterprise 52