Beyond Philosophy

MAY 25, 2016

The federal government pressured both sides to return to the negotiating table in Washington D.C. But they are cheaper, so Verizon wants to do it regardless, ticking off employees and customers in one fell swoop! Business must focus on what the customer wants and needs and not only what the company wants and needs.

Wireless 283

Wireless outsourcing Employee engagement Call Center 283

Beyond Philosophy

JUNE 25, 2020

Today, I intend to give you practical advice on how to make and manage customer memories. The five following rules govern this effort: Five Rules for Making and Managing Customer Memories. Emotions create memories. It is crucial today to keep the customers that you’ve got, let alone attracting new customers.

Management 472

Management Entertainment Consulting Consulting 472

Beyond Philosophy

JUNE 23, 2015

and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. Wireless text messaging is widely used in the U.S.;

Marketing 246

Marketing Wireless Advertising Revenue potential 246

Beyond Philosophy

SEPTEMBER 17, 2014

They are important to your organization to help create an emotional relationship with your brand. I use stories all the time when I am consulting with clients on Customer Experiences. We have emotions that create instincts and “gut feelings” that affect our judgment and actions. Blogs Customer Emotions'

Customer emotions 150

Customer emotions Government Consulting Consulting 150

Beyond Philosophy

SEPTEMBER 17, 2014

They are important to your organization to help create an emotional relationship with your brand. I use stories all the time when I am consulting with clients on Customer Experiences. We have emotions that create instincts and “gut feelings” that affect our judgment and actions. Blogs Customer Emotions'

Customer emotions 150

Customer emotions Government Consulting Consulting 150

Beyond Philosophy

JANUARY 15, 2021

Nudging is a term developed by Nobel-prize-winning economist Richard Thaler and Cass Sunstein, a professor at Harvard Law School who has worked a lot with governments. Most of those experiences have been designed without thought to customer emotions and behavioral science and how you can nudge people along. Register here.

Airlines 248

Airlines Government Customer emotions Marketing 248

Balto

JANUARY 14, 2025

Sentiment Analysis: Analyzes customer emotions to improve engagement. Contact center analytics is a crucial tool that helps businesses track and analyze performance metrics, ultimately aiming to enhance operational efficiency and customer satisfaction. Prescriptive Analytics: Recommends the best actions based on data insights.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 60

Customer Experience Customer centricity Education Consulting 60

Balto

SEPTEMBER 12, 2023

It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52