Beyond Philosophy

JANUARY 17, 2018

In both situations, you are going to spend more money than you thought you were going to for entertainment. So, when you lose the ticket, you have drained what you allotted mentally for your entertainment budget that evening, so you are unwilling to spend another $20 (it isn’t in the budget, after all!). In both cases, you are out $20.

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Beyond Philosophy

JULY 20, 2021

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. The Experience Economy: Competing for Customer Time, Attention, and Money.

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Beyond Philosophy

DECEMBER 2, 2021

So, the question I pose today is, what part of your customers’ past would they want to relive? . For example, at our global Customer Experience consultancy, we take clients on study tours. These tours are a behind-the-scenes look at organizations that we admire for their outstanding Customer Experiences.

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Entertainment Construction Consulting Consulting 221

Beyond Philosophy

JULY 19, 2019

There was a phrase that used to entertain me along these lines that said, “When somebody pats you on the back, they are looking for the place to stick the knife.” ” However, company politics are worth managing because it can help you move your Customer Experience program forward. ” He is correct.

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Management Entertainment Consulting Consulting 268

Beyond Philosophy

JANUARY 19, 2022

If you consider Pine and Gilmore’s book The Experience Economy , the experience plunges customers into a different reality is quite a leap for the Customer Experience movement. Examples could be Disneyland Theme Parks or London’s War of the World’s VR experiences.

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Entertainment Real estate Technology Engineering 221

Beyond Philosophy

JANUARY 18, 2016

Here are 8 big mistakes with Customer Experience that we hope brands learned from: “It’s not the pants, it’s your body type” excuse from Lululemon. Comcast guy took a nap on Customer’s couch and son’s pillow during a service call. The Good, The Bad, And The Ugly in Customer Experience Lately. We all have.

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Airlines Entertainment Banking Consulting 274

Beyond Philosophy

FEBRUARY 6, 2020

Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. Golden Shot, a game show from long ago that aired in the UK is an example of a game that was once an experiment but then turned into a game show. . The participants play, typically competing for a payout.

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Marketing Entertainment Consulting Consulting 405

ProProfs Blog

OCTOBER 31, 2018

What is Customer Experience Marketing and Why Is It Important? Customer experience marketing refers to strategies that focus on and improve your customers’ experiences with you. You need 12 positive experiences to compensate for a single negative one. Challenges of Customer Experience Marketing.

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Marketing Customer Experience Airlines Customer centricity 160

Beyond Philosophy

AUGUST 8, 2016

If they show up at your registration desk/exit row/car counter/hostess stand, how are you going to be deliberate about creating a great moment in their Customer Experience? With all this demand (and who can argue that customers can be demanding?), it is easy to forget the importance of creating an excellent Customer Experience.

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Entertainment Airlines Consulting Consulting 264

Beyond Philosophy

JUNE 15, 2016

Interestingly, some brick and mortar retailers are also embracing virtual reality as a technology that can bring customers into the store rather than drive them away. Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children.

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Entertainment Consulting Consulting Customer Experience 283

Beyond Philosophy

SEPTEMBER 24, 2020

So, what is Customer Science? Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. There are a few out there, but not an overwhelming amount.

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Beyond Philosophy

JUNE 25, 2020

Customer Memories are a fascinating subject. In many ways, they are what your Customer Experience is, at least from the customers’ perspective, which we also discussed on a recent podcast. They are certainly the most critical element of your customer loyalty. So, what’s your plan for retrieval?

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Management Entertainment Consulting Consulting 472

Quadient

JANUARY 21, 2022

Four steps for improving insurance policyholder customer experience. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. Embrace digital customer experience tech to engage . Customer Experience. Customer Experience.

Customer Experience 52

Customer Experience Journey mapping Entertainment Customer centricity 52

Beyond Philosophy

DECEMBER 25, 2017

I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Is a ‘Human Free’ Experience the Future?

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Advertising Entertainment Customer emotions Customer Experience 297

Beyond Philosophy

MARCH 22, 2017

However, I’m lovin’ their plans to overhaul their Customer Experience to regain the 500 million lost customer visits. McDonald’s plan to upgrade to the “Experience of the Future “ has much to teach us all about how to adapt to the changing expectations of today’s discerning (and demanding) customers.

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Entertainment Consulting Consulting Customer Experience 318

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

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Entertainment Finance Consulting Consulting 52

ShepHyken

OCTOBER 31, 2017

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

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Entertainment Construction Consulting Consulting 278

The Petrova Experience

APRIL 22, 2021

To meet the needs of the empowered 21st Century consumer, most companies, especially larger enterprises, need to embark on a customer experience transformation. Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank that with no app-based self service. Think Customer, Think Transformation.

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Customer Experience Banking Self service Entertainment 59

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. I believe both of these technologies are the future for Customer Experience and, in some cases, the now.

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Technology Entertainment Consulting Consulting 296

Beyond Philosophy

SEPTEMBER 26, 2019

At Beyond Philosophy, we have always tried to be at the cutting edge of Customer Experience, pushing the boundaries. In my first book, I wrote about customers’ emotions and the emotional experience. THE 5 ESSENTIAL PRACTICES FOR YOUR CUSTOMER EXPERIENCE. appeared first on Customer Experience Consulting.

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Entertainment Sales Consulting Consulting 276

CSM Magazine

MARCH 18, 2021

Leveraging customer insights to optimise the customer experience across channels, the online pharmacy is able to help customers assess their conditions quickly, guide them along their path to purchase, and increase conversions, sales, and life-time customer value as a result. ” About The Independent Pharmacy.

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Customer Experience Entertainment Healthcare Banking 52

inmoment

SEPTEMBER 19, 2019

InMoment’s customizable guest experience platform and inveterate consultants make it an ideal place to start for any company considering future-proofing. . Even the most CX-savvy companies may find it challenging to isolate their brand’s signal from the noise and balance short-term fixes with long-term improvements.

Entertainment 40

Entertainment Surveys CRM Feedback 40

Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. Pollfish surveyed the experiences of 600 U.S. consumers aged 18+ who contacted a company for support issues over the past year.

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Business Process Outsourcing Chatbots Transportation outsourcing 52

Acquire BPO

AUGUST 26, 2024

When asked how likely they’d consider a different brand after a frustrating experience with an AI chatbot, 70% of consumers said they’d take their business elsewhere after just one bad experience. Pollfish surveyed the experiences of 600 U.S. consumers aged 18+ who contacted a company for support issues over the past year.

Surveys 52

Surveys Business Process Outsourcing Chatbots Transportation 52

Natalie Petouhof

AUGUST 31, 2022

Listening from the other person’s point of view and putting yourself in the shoes of your customers and employees is the key to better human connection and success. Natalie is a Senior Customer Experience Strategist and Business Consultant at Genesys®.

Entertainment 52

Entertainment Consulting Consulting Engineering 52

Eptica

OCTOBER 30, 2015

Date: Friday, October 30, 2015 Which sectors offer the worst customer experience? Author: Pauline Ashenden While all industries need to ensure they are delivering an excellent customer experience, some seem to be intrinsically better at it than others. What makes customer experience difficult?

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Customer Experience Transportation Multichannel Wireless 75

Vcaretec

JUNE 6, 2022

Michelle Jacob -- Planet Shoes “It’s important that our customers receive the best customer care, especially during busy Q4. We were prepared for the holiday surge in customer support tickets and traffic thanks to the Vcare team” Billy May -- Hastings Entertainment From The Care Industry. Time is the currency of the day.

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Multichannel Entertainment Customer Care Call Center 89

CSM Magazine

SEPTEMBER 11, 2023

Scott Doherty, WFM Consultant at Sabio, elaborated on this, stating: “Every operation and every organisation is different — what works for one business won’t necessarily work for another.” Sabio’s WFM specialist team were completed by Paul McCluskey and Gabe Mitri, both also highly experienced WFM Consultants at Sabio.

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Management Entertainment Consulting Consulting 52

Beyond Philosophy

JUNE 1, 2015

Similarly, Caesars Entertainment has rich databases on its high-rolling program members. One retailer has combined its loyalty program with a 5% point of sale discount, building volume from its highest value customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.

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Airlines Entertainment Consulting Consulting 210

ClearAction

FEBRUARY 14, 2015

Loving Suppliers for Customer Experience Excellence. Is it possible to be the darling of your customers, yet the opposite to your suppliers? Does it make sense to want your customers to love you and at the same time have no intention of letting your suppliers earn the same privilege?

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Customer Experience Customer centricity Finance Entertainment 88

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. Self-proclaimed ‘data detective and geek storyteller’, Tim Harford OBE, will entertain delegates at Disrupt in London in February.

Entertainment 52

Entertainment Consulting Consulting Technology 52

AWS Machine Learning

AUGUST 6, 2024

The wide applicability of LLMs explains why customers across healthcare, financial services, and media and entertainment are moving quickly to adopt them. Trained on massive datasets, these models can rapidly comprehend data and generate relevant responses across diverse domains, from summarizing content to answering questions.

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Engineering Construction Chatbots Entertainment 134

Pointillist

JUNE 6, 2018

I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. I’ve also seen it start from HR because more and more companies are realizing that employee experience drives customer experience. Swati: Where do CX organizations typically sit within a company?

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Beyond Philosophy

DECEMBER 18, 2021

In this episode, we discuss the power of storytelling in business, from the theory behind why it works to how you can apply it practically in your experiences to enhance your customer strategy. Key Ideas to Improve your Customer Experience. We seek out stories because they entertain us. Complete this short survey.

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Entertainment Consulting Consulting Surveys 39

JustCall

MARCH 23, 2023

IVR also enables businesses to record customized messages, and greetings to ensure the customer experience does not deteriorate. It can also gather information about the customers’ requirements and can direct the call to the most suited department. This can help a business identify user behaviors and requirements.

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Interactive Voice Response Self service Abandon rate Telemarketing 98

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. In short, the desired outcome is to de-emphasize price and de-commoditize the service, building value delivery advantage around the total experience.

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B2C B2B Metrics Entertainment 257

DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers. Although customer service might not be their primary job function, every employee needs the right tools to enhance customer relationships with the brand.

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Contact Center Entertainment Employee engagement Enterprise 48