Remove Consulting Remove Customer retention Remove Customer Support
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5 Top Customer Service Articles of the Week 7-26-2021

ShepHyken

My Comment: We start this week’s Top Five roundup with an article focused on why a focus on the internal customer experience is important to delivering a better external customer experience. workers surveyed by consulting firm Eagle Hill said that the employee experience impacts their ability to serve customers.

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5 Top Customer Service Articles for the Week of September 30, 2019

ShepHyken

How To Boost Customer Retention Effectively Using Video by Koushik Marka. CustomerThink) This article will provide you with an insight into how to use videos for customer retention and help you refine your own policy for the same using videos. This article will get you thinking about how you can use it for your customers.

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The Evolving Chief Customer Officer: Identifying Value, Authority, Scope, Responsibilities, and Strategic Direction Within the Enterprise

Beyond Philosophy

The Chief Customer Officer Council has determined that the CCO role, in part because its requirements, authority and scope are being constantly reworked almost in real-time, have the shortest life-span of any senior executive, with an average tenure of less than 29 months. They are; Customer Experience and Value Optimization.

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Guest Blog: How to Engage Customers with Your Brand

ShepHyken

As your business nurtures a personalized and fruitful relationship with customers, chances are they won’t switch brands. In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand. Boosts Revenue Generation.

Benchmark 307
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How to Boost Sales with Ecommerce Call Center Services

Outsource Consultants

Ecommerce is booming, but 96% of customers say customer service impacts brand loyalty. Are you leveraging call centers to turn support into a revenue engine? At Outsource Consultants, we’ve seen ecommerce call center services significantly boost revenue and customer satisfaction.

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5 Top Customer Service Articles of the Week 5-30-2022

ShepHyken

My Comment: We are in the digital era of customer service. So many questions, problems, and complaints are answered and resolved using a form of customer support other than the phone. Our customer service research found that while 71% said they would use self-service tools, 65% still want to use the phone first.

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3 Must-Have Non-Voice Customer Support Strategies

Outsource Consultants

Instead of reaching for the phone, more and more customers are trusting live chat modules as their preferred customer support channel. Typically a combination of automation and live agent support, the channel has become wildly popular, with 73% of customers saying live chat is the most satisfactory way to engage with brands.