Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

CSM Magazine

NOVEMBER 5, 2024

The platform integrates various customer service touchpoints, helping companies build lasting relationships with their customers. In today’s competitive environment, businesses that prioritize effective customer service see stronger customer retention and loyalty.

Customer Service 52

Customer Service Management Metrics Consulting 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

JANUARY 14, 2020

Roy is one of the top influencers in the customer service and support industry and his research, whitepapers, customer experience blogs, and keynotes have garnered him an international reputation. . Top Pick: Two questions every customer service manager should be asking every day. Jeannie Walters @ Experience Investigators.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

aircall

JULY 28, 2021

For example, Forbes Magazine notes how tech companies were once known for their swanky HQs with modern architecture, sprawling cafeterias, and other benefits. With these tools, it will be easy for your business to create and implement strategies tailored to your customers’ needs. million fee to terminate their lease.

Real estate 104

Real estate call center software Call Center Wait times 104

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Director of Customer Success Education - CSM Practice.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

ChurnZero

JANUARY 13, 2022

Bill Mahoney, Chief Customer Officer, ComplySci. In his new role, Bill will be responsible for ensuring success throughout the customer entire lifecycle, from initial onboarding onward. “Raman has created a culture of customer success excellence everywhere he has gone,” says SafeBreach CEO Guy Bejerano.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

CSM Magazine

DECEMBER 22, 2017

Instead of opting for the thing we saw in a magazine, or what’s available right in our neighborhood, we hunt around waiting to be captivated by the best. Ultimately, customer engagement is inextricably tied to customer retention. Businesses that align with their ethics, worldview, or aspirations get more loyalty as well.

Advertising 40

Advertising Customer retention Consulting Consulting 40

CSM Magazine

JANUARY 30, 2024

She notes, “In today’s interconnected world, companies that actively seek feedback and engage with customers in real-time demonstrate a genuine commitment to improving the customer experience.” He asserts, “Personalized interactions have become a cornerstone of exceptional customer service. .”

Customer centricity 111

Customer centricity Benchmark Personalization Feedback 111

JustCall

AUGUST 2, 2021

Her areas of expertise include CX, omnichannel engagement, customer retention and loyalty and social media. Customer data platforms and customer journey orchestration are also her strengths. Adam Toporek is a customer service expert and a strategic advisor for the same. Mila D’Antonio. Adam Toporek. Micah Solomon.

Customer Experience 52

Customer Experience Consulting Consulting Best practices 52

Education Services Group

OCTOBER 25, 2022

Is Professional Services offering high quality, trustworthy, consulting services. Customer Success actually doesn’t own most of the touchpoints that deliver value to customers, but they are the closest ones to the customer. We just published a new magazine called Product Market Fit. It goes on and on.

Marketing 52

Marketing Sales Customer centricity Coaching 52

CSM Magazine

AUGUST 13, 2024

Real-Time Customer Support Real-time communication tools, including live chat and video conferencing, give you the ability to provide immediate support to your customers, resolving issues quickly and boosting overall satisfaction. This instant interaction is key to maintaining customer trust and loyalty.

Management 52

Management CRM Customer retention Feedback 52

CSM Magazine

NOVEMBER 12, 2015

When leadership is truly engaged in the day-to-day operations, both employees and customers are beneficiaries. Do you want customers that are “crazy” about your business? Remember it’s important to maintain a positive reputation in order to increase customer retention. About the Author.

Customer retention 49

Customer retention Consulting Consulting Enterprise 49

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Upselling Engineering Marketing 0

CSM Magazine

OCTOBER 25, 2022

This results in stronger customer retention, operational efficiencies and better overall performance. Best-in-class customer experiences have become essential to succeeding in the modern economy. Why should CX be prioritised?

Customer retention 52

Customer retention Government Consulting Consulting 52

CSM Magazine

MAY 15, 2023

There’s also the rise of telehealth channels and online portals that offer convenient virtual consultations. Quicker and more accurate responses will always give a positive and improve customer experience. Customer self-service opportunities should be enhanced. Telemedicine services should also be used.

Healthcare 52

Healthcare Customer Experience Chatbots Consulting 52

CSM Magazine

FEBRUARY 15, 2016

A happy customer is also a customer who will refer their favourite brands to their friends as well as remaining loyal themselves. According to consulting firm Accenture, 66% of customers will switch to another company following a poor customer experience, especially if it is one not dealt with effectively following a complaint.

CRM 40

CRM Consulting Consulting Customer centricity 40

CSM Magazine

JUNE 22, 2023

Integrating high-quality data into their customer service strategies will help companies achieve their goals, including increased customer retention rates, improved brand reputation, and higher profitability. Consult with your data provider to resolve any compatibility issues.

Customer Service 52

Customer Service CRM Accountability Customer retention 52

CSM Magazine

MAY 9, 2022

Regardless of industry, customer service is always one of the most important aspects of running a successful business. Not only does excellent customer service set you apart from your competition, but it also helps you to improve customer retention rates while extracting the maximum value from each of your engagements.

Customer Service 52

Customer Service Best practices Customer retention Consulting 52

CSM Magazine

JANUARY 8, 2024

It serves as a valuable stepping stone for future opportunities in managerial positions within consumer services or related fields like customer retention and support consultation. This position is ideal for individuals with strong communication skills who enjoy assisting others.

Real estate 52

Real estate Healthcare Education Banking 52

CSM Magazine

AUGUST 30, 2018

Recognized as “one of seven useful Twitter people for retailers to follow” by Mystery Shopping Experts of the UK, Customer Service Speaker, Author and Consultant Errol Allen utilizes his 25+ years of practical hands on experience to assist organizations in developing customer service strategies for maximum customer retention.

Morale 40

Morale Customer retention Consulting Consulting 40

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective. They say executive buy-in makes for an easier road to the happy customer, thanks to allocated budgets and all-round support with resources. Has CXM matured just enough?

Customer Experience 40

Customer Experience Chief Customer Officer Government Journey mapping 40

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Anand Srinivasan is a marketing consultant. About the Author. You may reach him @ jibber.co/anand.

Customer Service 40

Customer Service Gamification industry standards Metrics 40

Hodusoft

JUNE 7, 2024

It also measures customer hold times and the time required for post-call tasks and administrative work (such as filing a form or updating the CRM). According to Call Centre Magazine, the global industry benchmark for AHT (regardless of industry and team size) is six minutes and three seconds. Schedule a consultation.

Best practices 52

Best practices Call Center Omni-channel support Management 52

CSM Magazine

JUNE 21, 2018

Unless a company begins at startup with a zealous customer focus, there is practically no chance for improvement without a consulting partner. One organization spent millions to improve customer retention through technology; unfortunately, their sales growth continued to spiral downward. Drive by Training.

Customer Experience 40

Customer Experience Airlines Big data Technology 40

Netomi

FEBRUARY 28, 2022

With a few notable detours—hustling at an agency for clients including Michelin & Target, and being named “Emerging Designer of the Year” by SF Magazine—I’ve spent the last 15+ years of my career bringing secondhand clothing from a stigmatized industry to a mainstream shopping institution,” Erin wrote in her LinkedIn bio. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

CSM Magazine

JANUARY 30, 2025

This is where business development consultants come in. Johnny Grow is a business development consulting specialist who understands that the right guidance can make the difference between stagnation and long-term success. Business development consultants conduct thorough market research to identify viable expansion opportunities.

Consulting 52

Consulting Consulting Sales Analytics 52

CSM Magazine

DECEMBER 3, 2024

While businesses can leverage AI to automate customer service tasks, optimize their operations and make predictions it’s important to note that AI solutions are not universally applicable.To Tailored Solutions for Real Competitive Advantage The key essence of AI consulting is its focus on customization.

Consulting 52

Consulting Consulting Healthcare Technology 52