Toister Performance Solutions

FEBRUARY 20, 2020

Forecast all channels Contact centers traditionally forecast phone volume, so staffing can be adjusted to meet the expected demand. For some reason, this doesn't happen in other service channels. Here's where you need a customer service software solution that puts all conversations in one easy place.

Social media contact 108

Social media contact Contact Center Scripts Accountability 108

Outsource Consultants

JULY 17, 2018

A recent article by Maneesh Sharma discusses the significance of fixing customer problems before they happen. Some companies take the customer service approach of waiting for their customers to come to them with complaints, and their customers end up being angrier and potentially leave for competitors. We can help!

Contact Center 59

Contact Center Customer Service outsourcing Social media contact 59

Lumoa

APRIL 28, 2024

You will need to reach out for a consultation first. Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants.

Feedback 78

Feedback Consulting Consulting Enterprise 78

Callminer

AUGUST 6, 2019

Service is a big part. “As As you will certainly know, customer service is critical – but you need to ensure that your call center software has the best customer service ever. As more customers seek to engage businesses through other channels than voice (e.g., Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Outsource Consultants

JUNE 5, 2018

An article by Mark Nicholson discusses this topic and points out that, while it’s the ideal form of advertising, it’s something companies have to earn through positive customer service. The better your reviews are, the more stars people give you, the more likely you’ll be to attract new customers. The solution? We can help!

Contact Center 52

Contact Center outsourcing Social media contact Advertising 52

Serenova

OCTOBER 22, 2019

For example, if you target a low average handle time during the busy season, you’re hoping to move people through the contact center quickly, which lowers wait times and improves customer service. So, you need to strive for handle times that drop while first contact resolution stays the same or increases.

Contact Center 64

Contact Center Social media contact Average Handle Time Wait times 64