ClearAction

MAY 29, 2016

Include Service’s customer call verbatim logs and make use the unstructured customer data extensively. There is a treasure trove of value and prescriptive advice from customer comments. Eighth, bridge silos across organizations, channels, systems, data, vision, and execution. 10 Ways Marketing Operations Creates Value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ChurnZero

JANUARY 25, 2024

Skillset 3: Customer-centric consulting While new technology fuels efficiency, the heart of CS remains in understanding and anticipating customer needs. CSMs still need a consultative skillset for building trust, advocating for customers, and turning them into champions.

Education 52

Education Upselling Consulting SaaS 52

ChurnZero

JANUARY 4, 2019

Whether that’s AI-enabled analysis of customer data to help teams be proactive, in-house virtual assistants that are a resource to support teams as they work with customers or other operational applications, AI will play a larger role in this capacity next year.” – Julia Ahlfeldt, Customer Experience Advisor, Julia Ahlfeldt CX Consulting.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

COPC

SEPTEMBER 3, 2019

Being responsible for the deployment and innovation of the “datafication” and intellectualization of services, Allen and his team established a data-driven intelligent customer service approach which connects customers, services and products, which has achieved excellence in customer experience. We recognize that COPC Inc.

industry standards 40

industry standards Enterprise Technology Self service 40

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! And, coming out of that was a consulting practice which is everything from strategy through to the people stuff and all the rest of it. Martin: Sure.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

SmartKarrot

MARCH 13, 2023

To function as a consultant spotting fresh opportunities to maximise the usage of software Solutions, one must have a thorough understanding of the software solution. Monitor and evaluate net benefits in relation to clearly stated customer goals and objectives and give customers and internal teams quantitative data.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Apply here: [link]. Preparation and presentation of business proposals. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

Integrity Solutions

MAY 24, 2023

Mindset – Conversations with Themselves : Review this research data during your next sales or management program, and have participants discuss the implications of the data with their teams. They’re sizing up your salespeople and wanting to know: Are they credible? Is talking with them going to be a good use of our time?

Sales 52

Sales Coaching Accountability Personalization 52