AWS Machine Learning
FEBRUARY 21, 2025
In this post, we focus on one such complex workflow: document processing. Rule-based systems or specialized machine learning (ML) models often struggle with the variability of real-world documents, especially when dealing with semi-structured and unstructured data.
AWS Machine Learning
APRIL 23, 2025
Traditional keyword-based search mechanisms are often insufficient for locating relevant documents efficiently, requiring extensive manual review to extract meaningful insights. This solution improves the findability and accessibility of archival records by automating metadata enrichment, document classification, and summarization.
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CCNG
MAY 27, 2021
In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.
CCNG
OCTOBER 16, 2024
When designing a process, use the following steps to build something that is scalable: Create a simple flow chart that documents each step in the process. He began Customer Centered Consulting Group over 20 years ago to help organizations of all types improve their effectiveness. What computer systems are required?
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
AWS Machine Learning
NOVEMBER 7, 2024
Access to car manuals and technical documentation helps the agent provide additional context for curated guidance, enhancing the quality of customer interactions. The workflow includes the following steps: Documents (owner manuals) are uploaded to an Amazon Simple Storage Service (Amazon S3) bucket.
Beyond Philosophy
JUNE 11, 2020
In our business growth consultancy, we worked with the largest insurance companies in the UK back in the day. We discovered that when customers ordered an insurance policy, the insurance agent would say, “your documentation should be with you within five working days.” Uncertain waits are longer than known, finite waits.
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